Best insurance experience! Shopped around for me and saved me money... highly recommend!read more

The worst experience with an insurance company ever - if there was a rating of no star - that would…read morebe more accurate for this particular agency! Let me say first that the agent was INITIALLY awesome with the quote, but for some odd reason there were a number of delays, and what appeared to be at some point deliberate evasion by the agent. He did not respond to repeated calls and emails regarding initiating the policy. I follow up only to find out that his brother has "decided to raise minimal insurance scores that basically prevents him from writing policies in Detroit" - a practice that has probably assisted in building their business over the years. I mean why else would an agent road trip to Detroit to meet with car salespersons for the express purpose of writing insurance policies? That stated, the agent whose last name just happens to be Trumble - did not communicate the change despite the numerous attempts to reach him. I find this very unprofessional, and the hint by the agent that this might be "racially motivated" a very serious issue that deserves to be made known to the public, and the agency that oversees and regulates the industry.

Had a great experience working with Matt Tuinstra! He's super knowledgeable and professional!…read more Definitely 5-star service!!

I used this company for insurance and had a fire that completely destroyed my garage and they have…read morejust informed me that they excluded the garage from coverage and will be paying 0 dollars for the loss of the garage. I never agreed to this exclusion so beware of this company.

Worst ins company by far. Only after the all mighty dollar and wouldn't hesitate to screw you…read moreover. After just paying 611$ which they took out and I didn't know. My monthly payment is only 322$. I cancel to go somewhere else and they say I get none of it back. After telling me I have a credit and literally just paid it yesterday for next month it's just all gone. Seems like farm bureau has fallen on hard times where they need to keep everyone's money. Never again Clark agency on west river. Do not go here.

Awesome!!! Great Insurance and easy claim filing.read more

Jamie from this office referred me to Wendt & Associates, who helped me out with Medicare coverage…read moreToday. I've had the Dan Charles Insurance Agency for my vehicle insurance, since my friend Carla worked there, years ago. It's a great company that works with you to find the right insurance company with the right coverage for your specific needs. And it's at a rate that's affordable too. I recommend this agency. Thank you for the work you do. Thank you for referring me to an expert on Medicare like Jessica at Wendt & Associates in Grandville. Much appreciated.

I brought them over $128k in business and Julia chose NOT to insure my new home. I don't know what…read moreher problem was but I went to Coleman Ins. In Hastings.

Very helpful to all my needs and talked me through the process of what insurance is best for me and…read moregave me the best value. Knowledgable and patient, and I would recommend anyone to work with him!

Please avoid - increased my rate by adjusting my policy without authorization. Then told me I had…read moreto pay it or my policy would lapse. Then when I called them on it, they canceled the policy and 30 days later still have not refunded my premium. Sleazy.

I've dealt with Mike Murphy and three people in the agency support staff for over two years. They…read morehave consistently performed with a high level of expertise and attention to detail. Any requests or concerns I've brought to them have been handled quickly, efficiently and with a personal enthusiasm for securing what is in my best interest. In the past six months I have sold four personal vehicles and purchased one new one, In each instance they have expressed a genuine desire to help me through the transitions I was experiencing. They have consistently been friendly and cheerful. I cannot imagine a better agency to work with.

Awful customer service from one of their agents and the owner himself. Very unclear and…read moreunprofessional communications and an extremely rude manner of handling the situation. I cannot recommend anyone using this firm. Horrible, unprofessional, and demeaning experience.