Hello,
So I don't believe I will be returning to this establishment ever again. There needs to be some more consideration for patients. I work thirds and I only got like maybe 1 hour of sleep in between the past 48 hours. I work at a hospital. Anyways, today I was turned away from my appointment because I did not verbally confirm my appointment via phone. I filled out the pre registration and confirmed the appointment four days before hand. During the phone call I received I was sleeping for about 1 hour so I could function and drive to this appointment. Drove about 45 minutes and did not receive any sort of notification that my appointment was cancelled. I've just never heard of such a thing honestly. Seems like a good way to lose business in my opinion. I understand that people are unreliable and you probably have a lot of no shows, but this is a whole new level in my opinion. I confirmed my appointment via email 4 days in advance that I would be there, drove 45 mins to get to this appointment just to be told it was cancelled because I was not available to take a phone call to confirm my appointment two hours in advance. I mean what if someone was unavailable to take said phone call was at work, or in a business meeting, or catching up on sleep like I was what little I could in between shifts. I mean I took time out of my busy schedule to give you my precious time and business but I guess you do not want it anymore. Also, I was told that I received a text to confirm this appointment as well. There is no such text on my phone whatsoever. Just I feel like this was very inconsiderate to the patient, especially those that work in the healthcare field. Such an inconvenience to me personally and I will not be back again. I would not suggest this place to anyone ever. If you would like to have your time wasted be my guest. Such an inconvenience to me and a waste of my time driving all the way there just to be told there is no appointment anymore because I didn't confirm I was going to be there ahead of time?!!! Two hours in advance? I could see 24 hours maybe for those that work long hours and might be more available in that time frame at least, but two hours?!!!!! Need to be more considerate of those that work and have responsibilities beyond responding to a phone call for a dentist appointment they plan on being at irregardless of how tired they are and driving out of their way to make that appointment. Lost my business is all I can say. Also, there is no business manager?!! How do you run a business without a manager? Who solves disputes in that case? Who is helping set these policies that are put in place and enforcing these policies? Unsound business practice in my opinion. A good way to lose business that should be patient centered supposedly and is clearly not.
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