1. Bethany Kinzel - Compass Consulting

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Sandy Springs, GA

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Bethany Kinzel - Compass Consulting

5.0 (1 review)
Closed • 9:00 am - 3:00 pm

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Thriveworks Atlanta Counseling

Thriveworks Atlanta Counseling

1.9(52 reviews)
0.9 mi•Huntcliff

I don't recommend this business at all. In any regard. Poor customer service. Scam charges. Avoid!read more

Amazing therapist(s)! Shira Preiser Pollio, specifically, is excellent. That is where my positive…read morereview ends. Thriveworks' administration is a DISASTER. The billing department cancelled all my scheduled appointments, citing that payments were past due. However, when I would login to my dashboard, the billing section stated, 'no action needed.' I reached out via chat and spoke with Peter who confirmed that my account was in good order and no payment was necessary. Despite reviewing the details of my dashboard and providing the billing department with a transcript of Peter's confirmation, they still claimed my account would be 'paused until payment has been received;' thus blocking me from meeting with my therapist (during a very tumultuous time in my life). The billing department claims you can contact them via email but they will never respond; just know you are emailing The Void. When I called, I was never able to reach anyone who could help me and the representatives are consistently rude and dismissive. The average phone call lasted around 49 minutes. I finally escalated to multiple supervisors....but still NO resolution was reached until I roped my therapist in, who said she would inform her supervisor. In the end, after significant effort on my and my therapist's part (after multiple weeks of back and forth), Thriveworks was able to resolve the technical issue they created. They offered NO remedies for the inconveniences they created, not even an apology. TLDR: DO NOT CHOOSE THRIVEWORKS. Their administrative department has NO professionality or accountability and will make your life miserable due to their own technical errors. In the end, the only reason I continued my relationship with Thriveworks is due to how excellent my therapist Shira is!

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Bethany Kinzel - Compass Consulting - c_and_mh - Updated October 2026

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