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    Bethany Health Services

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    2 years ago

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    Derry Medical Center

    Derry Medical Center

    2.3(10 reviews)
    2.4 mi

    Consider the fact that they are a private business and apparently that means they can deny you…read moremedical service at anytime if you owe them any money. I have a physical condition that I needed medication right away for and these sobs told me they WOULD NOT help me until I make a substantial payment. So CONSIDER this before you make them your pcp. That one day you might really really need medical help and they reserve the right to tell you we will NOT help you...I regret ever being a patient after how I was just treated if I knew they could treat anybody that way I wouldn't have given them a cent...I would never have chosen them as my pcp. I RECOMMEND going ELSEWHERE if you need medical help.

    The office manager of the Windham location Lisa is a terrible human being. I had been trying to get…read morean appointment with my PCP and they had nothing until May 29th or the only other appointment in the whole practice for the month of May was 7:30pm Monday night with the only provider that i do not wish to see. I informed the receptionist that i would probably be needing a transfer of records because i needed an appointment before then. He was nice, i was nice, the conversation was nice. We ended it at that. This morning, I got a phone call with no prompting from Lisa, asking why I was upset over not seeing my PCP. I told her I was infact NOT upset. I just want to transfer records. She told me I needed to understand Windhams guidelines, and i need to know that my PCP has many other jobs, including the sleep clinic and acute care on weekends. She was not calling to know why I needed an appointment or how serious it was. She just had to say that if I expected to be seen when I wanted, maybe I should go to another practice. She also downgraded my severity of my situation, saying... well, if you did what we said back in April, maybe it wouldn't be this way. And... It mustn't be as bad as I'm making it out to be. We were both trying to speak, and she told me to close my mouth and let her finish a sentence. That's when I asked to speak with her manager, Janet. Lisa refused to transfer me, telling me I could call back and go through the call center. So I did! There was absolutely NO reason for her call, and there was absolutely nothing good that came out of it. I have spoken to her boss, Janet, who promptly got me in first thing next week. She also informed me that Lisa could infact have transferred me to her direct line. I am also waiting for a call back from the Director of Operations.

    Bethany Health Services - familydr - Updated May 2026

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