I recently made a visit through Pratt and chose to stay at the Best Western Plus. The hotel itself and the accommodations were great. The bed was superb! Great night sleep. The room was clean and spacious. Breakfast was decent. Shower hot. Etc.
The staff severely lacked. Upon check in, the boy followed us in from a car parked out front to check us in. He wasn't at the desk. I asked if my card was for incidentals or to pay for the room. He confirmed twice that I would pay on my way out the next morning and my card was just for incidentals. I was going to pay cash for the room, but know that hotels need a card on file just in case.
After getting to my room, I forgot my toothbrush and had to go back down to the front desk and request a disposable. At that time, a friend of the worker at the desk was leaning on the desk chatting. I obviously interrupted a social conversation and he left stating he would "catch up with you later, man." I also have a nose. At that point I realized both boys had been sitting in the car out front when I arrived hot boxing.
And my card was, in fact, charged. I approached the desk the next morning for a refund and paid cash. Days later and it is still a pending charge, when I had been assured that wasn't what would happen. I also requested a late check out of 11:30 am. There were 5 cars in the parking lot of a probably 300 room hotel. I drove 7 hours for a funeral and wanted to change into something comfortable before I drove 7 hours home. I was made to feel like it was such an inconvenience.
After returning to change, my key didn't work even though I had been told I could have late check out and had to return to the desk again to get a new key and claim my luggage from the room.
I don't plan on retuning to Pratt anytime soon, but when/if I do, I will be staying at the Hampton across the street. read more