I've been here a couple times (not for myself). The more recent time, I was buying a gift for my…read morehusband, who occasionally likes to smoke a decent cigar. Edward's has a good selection of cigar lighters, and they are an official distributor of S.T. Dupont lighters. I was helped immediately. I was actually steered away from the ST Dupont section to some significantly less expensive but more user-friendly lighters. I ended up with a nice Xicar lighter (well, I don't have it in hand as it's currently getting engraved). The price was spot on with the company's suggested price. I was very satisfied with my experience. If you are into pipe or cigar culture, this place is for you. They have a bar where you can sip on coffee drinks. The whole place smells like a gentleman's private library, very pipe-smoky. It's a definite experience.

I live about an hour away and decided on a Saturday morning trip to Edwards…read more I thought I'd check it out buy a few things but the place was so welcoming I stayed for hours. Welcoming is an understatement, they made me feel part of the group, all were so helpful. It was hard to tell who worked there and those just hanging out. A bit old school which you don't see any more. Not old in the sense of anything other than fantastic customer service. I ended up looking at a few pipes, bought one with zero pressure. Got a chance to test drive the pipe and few tobaccos. I am very much today enjoying "Pride of Kings" and Stokkebye's Bullseye Flake. If you are near West Tampa or far for that matter, stop in. This is THE place for Cigars and Pipe related goods. This will become my Saturday morning drive.

Found what we were looking for easily and the guy behind the counter helped us when we had questionsread more

Because I shop there and spent hundreds of dollars a week the staff Mike is outrageous and so is…read morethe other little guy I think his name is Muhammad he's very nice I mean if you have trouble finding things they will get it for you it's just awesome nice selection of goods

I walked in knowing what i wanted and knowing the price of my product. after going through a slim…read moreselection of a pretty common vape i was told the total would be $17 after a few texts to what i assume were managers and handed the cashier a 20. she proceeded to realize they don't have a cash register and told me the extra $3 was tax lol. wouldn't recommend for anyone who knows what their buying fs

Walked in not knowing what I was looking for, had a couple questions about local glass, as I was…read morelooking around I was asked what I was trying to buy when I said I was not sure I was asked to leave? Because I didn't know what I was buying? Embarrassment to the community. Would now waste your time here employees are a joke

These guys are the best! Everyone is so kind and they have a large variety, they are very helpful…read moreas well.

Best smoke shop in south Tampa! Great Customer service and knowledgeable staff! Will always keep…read morecoming back!

If you cannot find what you are looking for, you don't know what you are looking for…read more These folks are very knowledgeable, very friendly, and always ready to take care of you.

Great place to shop, the owners are so nice, service is excellent, large selection and prices are…read moregreat!

Hidden treasure of Kava and Kratom in Palma Ceia. Offers 3 different varieties of Kratom "chewy"…read more(dirty), strained, and crushed leaf. IMO the best Kava and Kratom hands down. Check it out you wont be disappointed.

I love this place, Alyssa always takes care of me and accommodates to my pickiness. they have the…read morebest Kratom, Kava and a massive Vape selection so I always leave with a nice goodie bag! Highly recommend for all your smoke shop/kratom bar needs the pricing is great so you know it's going to be your new spot. I go multiple times a week, ask for Alyssa she always goes above and beyond!

best smoke shop in the Tampa! Oz and the rest of the staff are always super helpful and very kind…read morewhile providing service. The prime location very close to the airport is also a plus. Highly recommend to anyone visiting or living in the Tampa Bay area!

From the owner: West Tampa Smoke Shop offers Vapes, Tobacco Products, Hookah, Cigars and more. read more

You can tell a lot about a company by how they handle problems. I recently had a problem with an…read moreorder... my card was declined when it should not have been. I called Cigars Direct and spoke with Edwin. While on the phone he reconstructed my order, sent me the invoice, waited while I paid it and gave me a 15% discount on the order as well! In today's world where customer service is usually an unhelpful AI chat bot this personal touch was refreshing. I've used CigarsDirect for years and have always been happy with their product, prices, shipping and packaging. Now I have another reason to be happy with them... excellent customer service and problem resolution.

Ordered more than $6000 in cigars from them over 4 orders in two weeks... ALL handled great, fast…read moreand arrived in superb packaging which included nice store logo black bags... all boxes were sealed, and fresh. Ian in customer service was also Extremely helpful when I called with questions and readily available. I have tried other places (including Holts) but I find my experience with Cigars Direct (and their prices) to be by far the best.

I went in for a dab pen was sold something different and told it works the same. Dispensary said…read moredifferent and I called to see if I could return it. Kid said yes I drive back show up for him to say called the manager and they said no after I drove back. Then he wanted to fight with me because I told him he pushed a product that wasn't what I was asking for and refused to call the manager back to explain the situation and then said I'm not going to risk my job for your situation. Blonde hair black glasses and then kept talking over me every time I spoke and when I said how am I supposed to talk when you keep interrupting me and he said your rude and that he wasn't in the wrong. In my 22 years of customer service I have NEVER treated a customer like that when I was in the wrong. So now I have almost $50 of useless items I never needed. Don't give them your money it takes a lot for me to be upset enough that I review a place with a negative. but I'm going to let everyone know on every website I can how they treated me. dont tell a person to come back for a refund then say no when they get there!

Everyone that works at this location is friendly and willing to help when you're not exactly sure…read morewhat you're looking for. If you know what you're looking for they can help you even more. They have a lot of variety and again everybody is friendly that works there

Great place. edo is the best person to work with! always gives me great selection for a good price.read more

Supporting a business when there are many is a choice and I chose to drive from 30 mins away to…read morecome to this store. From ownership who is AMAZING and great with his clientele to management. Brian and Will if I could shout from the mountain top how amazing your customer service is I would. This store is clean, smells amazing, very well stocked and I can't ask for more it it's always a pleasure coming in this store. They've hired a new person who gave me good service thank you Mike. This is my go to place I highly recommend it.