Rude staff, poor service, and serious safety concerns
Pros:
* Location was decent
* Pool area looked nice (when accessible)
Cons:
* Bar staff refused to serve drinks listed on the all-inclusive menu
* My wife was shouted at during breakfast when asking for champagne
* Water bottles were rationed for our group of five
* A wasp nest was found on our balcony--staff removed it but left the mess behind
* Dirty public areas and ignored housekeeping
* Pool loungers hoarded for hours with no enforcement
* Paid €126 for a parking space that was unusable
Review:
We booked two rooms for our annual family holiday and were shocked by the lack of professionalism and basic hospitality. Staff were consistently rude and dismissive. My wife was publicly humiliated, and we had to clean up a wasp infestation ourselves. We submitted a formal complaint and have yet to receive a response. This hotel failed us on every level. read more