I normally don't leave negative reviews, but this experience was bad enough that I feel others should know what to expect. We made our appointment weeks in advance, yet when we arrived, multiple walk-ins were taken ahead of us. Apparently appointments don't actually mean anything here. Staff argued with us about the services we requested, ignored what we asked for, and continuously pushed more expensive options instead. The final result speaks for itself. The French tips are uneven, the polish application is sloppy, and the design work looks rushed and unfinished. I paid for professional nail services and left feeling like I got a beginner's practice set. Between the poor customer service, disregard for our requests, constant upselling, and disappointing quality, this was a complete waste of time and money. We will not be returning, and I would not recommend this salon to anyone expecting professionalism or quality work. read more

Friendly and respectful. Nice people. The young man who did our pedicure was meticulous and polite. He is striving to learn and will continue to improve given his determination. read more

My mani/pedi appointment was at 11am and never left the salon until 1:30pm. There were only two technicians and an entire salon full of people sitting around waiting. While my feet were soaking I was realizing how dirty the salon was. A young girl was walking around "cleaning" after customers. The technician rushed through my pedicure using the sticky dregs of the bottom and top coat bottles. Ran out of lotion after one leg and didn't get a new bottle, instead banging the bottom of the lotion bottom and again using the dregs on my other leg. On to the nail tech who was wearing a filthy dress. Rushed through my mani while talking on the phone. I pointed out a ridge at the bottom of one nail that I'm sure would catch on something. she assured me it would be "fine". It is not. She applied French tips to my nails that she ended up all but filing off. Lotion/massage on one arm. Forgot about the other and got up and went to the register. $100 and 2 1/2 hours later I have nails that look like they were done by a 5 year old. The sign on the wall says "No Refunds". My first instinct after waiting 1 1/2 hours to even get into the chair was to leave bit I wanted my nails to look nice for an event. I should have followed my instincts. Never again. read more

It's been a long time since I got in the on my nails. I am very happy with the new staff. My person is DON. read more

Best Nails - Nail Salons Near Me - Warren, Pennsylvania

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Well, it seems that the salon has once again changed ownership. I asked for a regular pedicure with regular polish and multiple times told I needed to upgrade the pedicure and switched to gel polish. Even though the first time it was suggested, I kindly said I want the regular pedicure with the regular polish. I appreciate the recommendation but not multiple times and I don't mean one or two times I mean five or more times I just about walked out. I also feel that they are not confident in what they are doing. read more

I got an acrylic fill there and the nails were so uneven and lumpy. Nail tech burned my skin with the file repeatedly. Nails were sooo thick and misshapen. Pretty over priced too read more

Best Nails - Nail Salons Near Me - Warren, Pennsylvania

The do a nice job however the little girl is demanding. She literally hangs on her mother, they are constantly having to yell at her, they interrupt your service to take care if her. Not relaxing at all. Also even if you have an appointment they make you wait at least a half hour. I walked out and went elsewhere. read more

Today is the 3rd time I've had an appointment and was made to wait almost 45 minutes because they were doing other clients. If there were other places to go in this town I'd be out of here. So disrespectful to your clients. Tells you how much your business means to them. I would not recommend this place to anyone. read more

Traveled over from Bradford and went in for a gel mani and a pedi. Great customer service and a ton of polish to choose from. Comfortable pedi chairs and great service. They even have tanning! read more

Best Nails - Love my nails! - Nail Salons Near Me - Warren, Pennsylvania

I love going to Best Nails. They always do a great job on my nails and pedicures. Henry is very attentive to detail and I always leave feeling happy! read more

Best Nails - My color this week! Thank you Henry! - Nail Salons Near Me - Warren, Pennsylvania

I really like how they do my pedicure. The language barrier is sometimes taxing. There is always parking

I went and got a full set put on. I have never met the lady who did rhem And i will never go back to her I told her i wanted the square with a little bit round ness on the side. Mext thing i know she gets out the scissors. She didnr cut rhem even Nexr rhing i know shes l putting om the acrylic...i told her to take them off the one halk Ahe soaked my hand in acetone then put more acrylic on them. They knew i wasnt happy. My nails are thick and get caught in my hair. I have never has problems with this before now ahe acted like she didnt know what ahe was doing. I paid $38 for crap and have to have them take pff She has no clue what she waa doing Ahe didnt even follow the hygiene I was never asked to wash my hand befor polish. No oil was put on my handsSo mow o have ro go somewhere else to put on a new set and slao have And make sure my nails are eveenl Thank you Michele Stoddard read more

So, this isn't a personal experience, but I went there with my best friend and her bridal party (her sister, cousin, and her now ex friend) and they got their nails done. It wasn't the nails that were the problem, it was the employees. Their customer service was awful, and they gave my friends cousin a gel manicure instead of regular polish, and tried to get my friend to pay an extra $30 (which she didn't have.) a fight broke out, and another lady stepped in and said she would take the gel off, but that she wouldn't redo her nails. Also, throughout them getting their nails done, I could tell (even though I do not speak whatever language they do) that they were badmouthing us. Never going there again, even if I didn't get my nails done personally. read more

I love coming to best nails because the employees there are so sweet and so accommodating. They always make time for everybody and they make you feel right at home. Did you and awesome job with intricate and the others lines that you cannot get it else where in this area read more

I went to get a set of gel acrylics for $28, as the woman started putting on my nails she looked at me and said this will be $45. I have many friends who have gotten the same thing I got there and only paid $28. Then the woman buffed and filed my nails so hard that my fingers were split open and bleeding and she proceeded like nothing was wrong and got frustrated at me when I was bleeding onto my nail. My acrylics are misshapen, uneven in length, and they look terrible. Not worth $45 and I wouldn't recommend this salon to anyone. read more

I love going to Best Nails in Warren! Great service, Friendly faces & good pricing. Staff is very professional . I've not had a complaint & I've gone here since it opened its doors. I highly recommend Best nails for all your nail,pedicure & waxing needs! 5 stars !!!! read more

Horrid and appalling customer service. I made an appointment shortly after they opened and the owner ignored me while talking with someone in the back, and told me that I had to wait until his employee got there. This was already 20 min. after my set appointment. I asked if he could start them because he had done my nails before. He rudely said no and that I needed to wait, so I left. I would take your business elsewhere than spend your time and resources at such a boorish and unprofessional establishment. read more