My wife and I, with our 2 children, have been members of this beautiful store for 3+ years since we…read moremoved into this area. I have lived on the Peninsula since 1984 and aside from traveling the western states for a few years it's been my home. We love this store because those that work here have always been friendly, professional and knowledgeable. Our children enjoy getting an Apple, Bananas or Carrot while we shop. The prices here have always been competitive with the "box stores". This is a great aspect when considering where to shop. To have fruit, produce and meats feom local farms at a reasonable price is one of many reasons we enjoy shopping here at the Co-Op and were quick to pay for the lifetime membership. Yesterday (19 Sept 2025) my wife and I went in for grocery shopping and everything seemed like a normal shopping experience we've come to expect. My wife has been enriched to finally have a service dog that goes with her medical conditions from her service in the Navy. She decided to stop having her service dog wear his vest and goggles (both were part of his suit as he was trained in both while he was a K9 for the police in Pocatello, ID). It was overwhelming for her to have people approach her and talk to her about her k9 (never seeing one so well trained, how cute he looks in his vest goggles, etc.). My wife was asked on 19 Sept if her k9 was a service dog by a lady who works at the Co-Op and she must have been a new hire as my wife and I haven't seen her working before yesterday. Most of the people who we interact with that work in the store all know my wife's service dog by sight and have the respect to not engage regarding our k9 in an invasive manner. The lady last night was not respectful, rather she treated my wife as if my wife was lying to her about our k9 being a service dog. Then after we got in line to checkout my wife realized she wanted an onion and a man stocking the produce stopped her and abrasively asked if the k9 was a service dog. My wife did not rest well and felt mentally off the rest of the evening. I realize it is important to keep pets outside of an establishment that offers fresh fruit, produce and other foods. It would also seem important with such a diverse array of people that frequent this store to have those working there know the importance of being professional, respectfu and tactful l when approaching anyone for any reason. Especially when it may be an interaction with someone who may have a service dog with them. Sadly people cannot teach someone how to use their intuition. I've seem many pet dogs, most of which are not trained well enough to be in any building. My wife's service dog is off/on leash trained, he's in tune with my wife's needs intuitively and never leaves her side even when we are home he next to her. It is a great comfort knowing that my wife has a k9 that can be there to protect her and keep her safe should any medical condition arise. My wife is now contemplating on whether she will be coming back inside the store as the stress created from the disrespectful manner has not allowed a restful night. I believe our new course is that she will no longer answer any questions from either staff or those who shop here. I will stand in for her so that she doesn't feel socially overwhelmed by those who choose to be disrespectful in their approach.

My wife and I have always had a nice experience here. The staff have always been more than friendly…read moreand we have always loved looking at the VAST vast selection of items. When we do come here we actually go for the toys. We love to shop local and they have a pretty decently sized toy selection and they sell really good brands like Hape, Tonka, Melissa and Doug, and Green Toys. I will say they are a bit over priced (this is the reason for 4 stars) and you could sometimes get a toy cheaper just buying directly from the manufacturers website. But as I said we love to support local businesses and they sell the toys we like to buy for our son. And like I mentioned the staff are really nice. This last trip we were going right before close and someone was vacuuming and my son is not a fan of loud vacuums. So the lady noticed that stopped the vacuum and then had a conversation with him about his new toy. It was a very good experience.

Been a customer since they opened. totally satisfied! Great insight and assistance. owner, Craig is…read morea gem! Young lady there today, is super nice and helpful. We are able to find what we need most of the time. We love this little pet supply!

Does this store have a wide selection of products? No, but it is in a small space in a little strip…read moremall and they do what they can with the space allowed. I would not have known of this place if I hadn't seen their booth at the Port Angeles Home Show last spring. I like this store because it is small, the staff is friendly, and they always greet me and ask if I need assistance when I come in. They have a resident calico ready for petting too! I come here because they have a nice array of bulk dog biscuits similar to the ones I could get at a Mud Bay Granary, but there is no MBG near here. I find the biscuit selection to be better than the nearby Petco.

First of all, John is GREAT. Always helpful and friendly and informative. If he doesn't know, he…read morewill refer it to the person there who does know. Lynette is the fish expert and great. Knows her stuff. The tall, young , dark haired man working the fish department (wasn't there today but I have seen him previously) and is always helpful and informative. Today, at 1pm, hardly anyone in the store. I bring my cart to the only register open. The young kid manning the one register open looks at me, then speeds out the front door to his white car. I thought, okay, maybe he will be right back and I unload my cart. He said nothing, before he ran out, to John who was busy off to the side with cleaning a bin and not manning a register. He could of said something to his coworker since my items were now at the register table. Then this kid speeds off in his car. Was his shift over or was he just rude? Thank you to John for helping me. Customer service from this young kid is entirely lacking. Good luck with future employment.

My dog was visibly spooked and on edge while checking out and instead of speeding up the process,…read morethe cashier continued to provoke my already distressed dog by pretending to throw my purchased bully stick at her. I was appalled and will never be back.

This place is a gem! The staff is so helpful, kind and knowledgeable. Their products are high…read morequality and thoughtful of your fur babies health. I highly recommend Bonita!

Friendly, knowledgeable service & locally owned! Wide selection of quality pet products & cbd…read moreproducts for the very scary 4th of July fireworks!

This is one of the few places that carry the Prey brand of food for dogs and cats which is why my…read morewife and I chose to come here. The first time we came here, the owner introduced herself, and my wife and her chatted for a while. In the conversation, my wife mentioned that the K9 with her was her service dog due to her PTSD related to her service in the Navy. The owner mentioned that they had a veteran's discount, and so my wife was stoked on that as an option. We have been coming here for a few months, and during that time, we have received the 5% discount up to today [04 March 2025]. We came to get our 2 bags of K9 food and our bag of cat food and was told by the man behind the counter that only active service members are going to receive the 5% discount. My wife nor I have heard of only active service members receiving a discount at any store. The man was kind in regards to not giving us the discount and stated that it was something which had been in effect for quite some time so he seemed as confused about our situation as we were. If it weren't for the fact that this place is one of the few places that sell the brand Prey for dog food we'd stop coming here because we get a veteran's discount everywhere else we have shopped for dog food. I am sad that a local place, which is part of a close community of Port Townsend, doesn't offer a discount to those who have served for our country in the military along with active members. So if you are expecting to receive a veteran's discount (or have in the past), then this is a headsup that the discount doesn't apply. They are pleasant enough here and have a great variety of food options for dogs and cats. If we hadn't received mixed messages regarding getting a veteran's discount, then I wouldn't have taken the time to write this review with a 2 star rating. If they decide to accommodate veteran's along with active members then I will be happy to give this place a 5 star rating. Thank you for your time in reading this review. *Revision Renee reached out to me today [05 March 2025] and discussed the situation that occurred yesterday at Pet Town. It was refreshing to have a professional, relaxed and transparent conversation with someone who was quick to rectify the situation as described up above which had occurred. She let me know that she had clarified with all of the staff that works here to make sure that the 5% discount applies to military members, both active and veterans alike and for senior citizens. My wife and I will continue to come here for our purchases of food that we get for our furry family. The service has always been welcoming and professional from the beginning. I have also chosen to leave my original review above so that those who read my review will be able to see that this establishment is willing to go the extra mile for those who come to shop here and that this store is a wonderful addition to the local community. Thank you Renee and crew for continuing to shine and add to the community of Port Townsend in a positive way.

Ross at Pet Town has been tremendously helpful. My dog is allergic to several ingredients found in…read moremost dog foods. After much searching, I couldn't find a food that he could tolerate. When I told Ross about his dietary restrictions, Ross went straight to a limited ingredient dog food that was perfect and met all his requirements. I'm very grateful for Pet Town and it's knowledgeable staff.

Very well stocked and pleasant store. Friendly helpful staff. Quality products. Don't forget to…read morevisit their adjacent gardens where there are always some birds.

The website is great! We order our supplies on line and pick up is ready same day...very fast order…read morefulfillment. You can choose in store or curbside pick up which is super convenient. I recommend in store because the store has so much to offer. It's not just feeders and seed. They have so many interesting and beautiful things! Bonus, they have a lovely garden and bird sanctuary with incredible views and water feature. It's worth a stroll thru any time. Most important the people are very knowledgeable, super nice and customer service is clearly a top priority.

If you share your home with a cat, the locally made catnip mats sold at FH Pet Supply are a must…read more Sometimes they have orca-themed fabrics which are extra fun but my cats go wild for these mats no matter the fabric. Aside from the catnip mats, FHPS also carries these very sturdy, adorable orca dog stuffies in two sizes. These make the most perfect gifts and have held up well to my dog's chomping and tossing. Totally unexpectedly, they also carry a vegan dog food I'd been wanting my pup to try and it wasn't unreasonably priced! Their pet food selection is extensive and high quality and they have rows of both dry and canned dog and cat foods. I also recommend their locally made dog treats up by the cash register. My dog is a big fan of the squash and beet varieties. Employees are helpful, the store is clean, and parking is decent.

This store definitely has a lot of pet items like food, treats, and toys, but it was pretty…read moreclaustrophobic being in there because everything is so close together. The aisles are tight, so it's hard to get through if others are standing around. Also, the no pet policy is ironic since it is a pet store. That's like going into a baby store and you're not allowed to bring a baby inside. What's also ridiculous is that every other shop in the area has a sign saying dogs are welcome inside the shop. You know it's silly when even the coffee shop allows dogs.