I got a laptop for last x-mas, as a gift, but when I opened it, the hard drive was making loud clicking, and the battery was crashing right out of the box, i contacted Best Buy to see when I could get it returned, I gave them the dates on my recipt and they said it was out of warranty. I think that the guy didn't know what he was talking about. (Update) I was contacted by the manager after writing this review, and he told me the repair warranty was a year and the return warranty was two weeks, which was spent in the packaging. Anyway, they sent my laptop over to their repair center, and it came back with a new drive, but was still crashing... I'm going to send it back, soon. Maybe they misunderstood something. read more

Best Buy - That's the model from Acer - Electronics Near Me - Moncton, New Brunswick

I was in the store in Moncton, NB about two weeks ago on a Saturday. I was shopping for a camera and wanted some info on a specific model. The young man that came to help me, Justin Okana, I am sure of the first name, but not the second. I have not experience such good customer service in a vary long time. The young man was very helpful, polite and when he did not know the answer, he went and looked it up for me. Really nice experience. This young man will go far!!!!! read more

This is a review I also posted on Google Reviews. My experience was, quite frankly, really bad. The staff, after an initially positive and friendly "Hi!" were next to useless. I was there on Saturday afternoon right around noon (May 26). Every facet of the experience was bad. They did not have what I wanted to purchase, could provide no information on my products, offered to get a manager to help and didn't, and didn't care ... etc. Here is the review: Really bad experience. It began well. A happy young person said Hi at the door and gave me precise directions to where I wanted to go. Then the problems began. I wanted to buy a camera. But, the selection was ... not a selection. There were multiple empty spots for display cameras but only a couple actually on display (not counting those cheap multicoloured ones you might buy for a young teen). I asked if they had more stock. The service person seemed uncertain then suggested that he "might " be able to check. I asked him too. He didn't. I indicated that the web site suggested that there was more stock and showed cameras in stock. He asked if I wanted to talk to a manager. I asked "would that help? Could he or she get me more stock?" He said "no, it won't help." I asked why they had such little stock on view. He said "it is the camera companies fault" and left. So, no stock, unhelpful person who at least had the merit of admitting no one was going to help me. I went downtown to Ivan's and bought the camera I wanted so it ended well, but, honestly, I would not go back on the basis of this experience. read more

We purchased a fridge, stove, washer, dryer on Nov. 15,2014. FS was quick to sell and quick to charge our FS credit card but the delivery date promised was far away, nov. 25th. That day came and went without a call or a delivery so we went to the stove. Salesperson said our info was lost but the appliances were in the back warehouse and he would try to get a delivery arranged. We spoke to his manager who said he'd get right on it and call us right away once arranged. At closing time the salesperson called to say his shift was over and his manager would call the next morning. By 10 AM my husband was at that store extracting a promise for delivery on the 27th. Didn't happen. Here we are on the 29th, the next half hearted promised delivery date, 2 in the afternoon, still no call, not able to reach anyone in delivery or management...so we are guessing there will be no delivery again today. At this point I feel their incompetence and lack of responsibility and ownership of this situation deserves punishment. They use as an excuse that they use 3rd party delivery, which they seem to believe justifies their lack of customer service. They are so very wrong, as they offer the service thereby assuming responsibility for it. read more

I agree future shop sucks. I was all excited today to give future shop a few hundred dollars for a portable car dvd player until I connected with a future shop associate to demo a display unit for us. The demo unit did not work and his only response was it,s broken. That,s it that,s all. No trouble shooting, no one else to assist because as he stated he,s one of the most knowledgeable associates in the store. Wal-Mart here I come. read more