The Best buy in Langley Do not go to this store especially in the computer and Geek squads sections. The Supervior and people working are not at all helpful and arrogant. They Supervisor has a tendency without hearing problems tells people instead to walk out the store and never come back. Most insulting nature and do not care customer values. I have written to Corie their CEO on this incident on Cyber day. Same goes most of the store not at all a friendly store to shop and worst most outlet of Best Buy You are at a risk of getting their real attitude and bad behaviour. Not a good place to shop in Langley. read more

lately or a long time all phone call go to automative center I find this outrageous customer service!!!! I want the old way to phone the store I will stop shopping at best buy read more

I had a fantastic on line shopping experience with Best Buy Langley this year. Not only was the price better than anywhere but it was easy to order & pay. My item came by courier the next day being Dec 23. read more

At this Best Buy the staff are Lazy, just standing around. Not only that but they are impossible to find.. pretty disappointed with this place. read more

I purchased a "cooling fan" online from Best Buy ... it was defective. I attempted to return it in July 2021 to Best Buy, Langley Twsp, BC. Customer Service refused to accept it as it was a "Market Place" item. They did say they would contact the vendor in my stead ... they did not provide me with the Vendor's name or contact information. Oh, they apparently failed to contact the vendor. I complained in a letter to their head office in Burnaby, BC. After more than a one month they replied via email ... they apparently did not actually "read" my correspondence and sent me a "website" link instead. This led me to a website full of "gobbledygook" ... I don't know how anyone was expected to understand its directions. So I've got the Vancouver Better Business Bureau involved. Maybe now Best Buy will do something about this grievance. WARNING TO ALL CONSUMERS: Buy from Best Buy Marketplace at your own risk. Best Buy does NOT apparently back up the customer from often unscrupulous vendors. Shame on them. Gordo, Metro Vancouver [Langley], BC read more

It's hard to rate a store like this, I get it. It's a week after Christmas and the return line up is nearing the door. I was actually there to purchase, so no worries. My visit was a 50/50 push. I took the empty box up to the register. The clerk couldn't find the item in the lock up. He asked me to step to the side so that d be able to serve the 12 other people lined up behind me. I asked him to see if the person bringing the item up could possibly bring me the required battery. He directed me to the back of the store. Someone else came to the front and found the item in the lockup behind the counter. I asked him for the battery and he too, tried to send me to the back of the store. Once the original clerk had the first item in hand, he actually jogged to the back of the store and got me the battery. Good luck with that Amazon :) read more

Avoid Best Buy at any cost they are cons and will take you money good luck for any support after you leave there store.. worst customer service ever read more

The freezer door handle came off on the Samsung refrigerator refrigerator I purchased at Best Buy in 2019. I had paid for the extended warranty. When I called the warranty phone number (Geek Squad) I was informed that this is considered cosmetic and is not covered under their extended warranty. Unbelievable. Please beware of this hidden in the small print. Will have to reconsider my family's future purchases with Best Buy. Very disappointing.. read more

Best Buy - Hollow handle with plastic connection. Samsung quality? - Electronics Near Me - Langley, British Columbia

This location at least is aweful. I regret coming to it and buying my new 75"tv. Several times I walked in there and bought expensive electronics and was treated like crap. I had a broken leg and had to hop back and forth from the back to the front and to the back again because no one wanted to actually help me so they kept sending me to someone else. All I wanted was a printer and no one wanted to go get it from the back. I finally got mad and they finally helped me. Another time I walked in trying to get help for a windows OS disk and the staff was just rude. No greeting, never said one word to me and just punched my disk in and the only words I heard out of his mouth was the cost. I paid, he bagged my disk and then just turned around to talk to the other guy in the geek squad room. I stood there not even k owing he was done with me for a second. The next time, I bought a 75 inch tv and the sales guy was super helpful but I had to wait 3 weeks for delivery and today I changed my mind and figured I'll pick it up. So I called and I was switched to 3 different departments and then put on hold for about 20 minutes with no music playing . I assumed I got hung up on and had to call back only to go trough the same 3 step phone tag and wait forever. At this moment I have still not even asked if I can pick it up today and have them come out and install it in the wall as scheduled. This is the last time I shop either here or at Best Buy at all. This is ridiculous. I really hope I don't have to deal with the warrantee department. read more

In the last three years, I have bought 3 TV's from Best Buy Langley. The first was a 32" one for the spare room and I picked a decent brand name, after slightly more than ONE year it quit working and Warranty was OUT and so Best Buy would do nothing so it went in the trash. The next one was a 42" and it too quit after ONE year...got nothing out of Best Buy for that one also...Trash. Then I bought a 55" UHD brand name...LESS THAN ONE YEAR AGO...Today I am packing it up to take it back because it has developed a black line in mid-screen. What do you want to bet they WILL DO NOTHING, and I AM WASTING my time? I will post the results later.... read more

Bought a laptop online from them as it was not in the stores near me. I still haven't received it 2600 and all people say is check the status. The status says it was to be delivered on the 29 still says the same. When you text or call they make you give all your details wasting hours of your time and you still get no where. In all honesty as much as Bezos is a ***k he gets you what you paid for read more

Langley store is better then most imho. People working here actually try their best to help. I am pretty impressed with the young people working here. Customer Service and Order Pickup desks are a pleasure to deal with. Their corporate return policies are questionable but that's nothing to do with people working on the floor. . I sincerely recommend that you reserve items online and just pick them up at the pickup desk, bypassing cash register lines. read more

The problems with the Best Buy Langley computer department is the manager, Raj. I went back within two weeks of purchasing my laptop as I was very dissatisfied with it. Raj assured me that my laptop was an excellent one and convinced me to keep it. Of course, he would: after all it was one of the most expensive ones. It has been 1 1/2 years now, and I cannot count the number of times that I have had to go back to Best Buy to fix the endless problems with the laptop. Avoid this robbery company. read more

Went in today to purchase some headphones and the customer service was some of the worst I've ever had. I went to the service counter to ask for some help directly and they just sent me to the department. No one cared and staff where on their cell phones. I could understand if it was busy but there was more staff than customers. Please don't go to this store. You might as well order online as you get about service. read more

Awful! Best buy used to be fantastic when Future Shop was around, but I think when it closed all the smug arrogant salespeople that had no knowledge and only said whatever they could to make the sale transferred over. When you do get some one's attention and try to ask if this 4k TV is HDCP compliant they have no clue what that even means, and the entire time they were talking to me, they looked like they really had better places to be since they couldn't get a commission they were extremely bored and ran off before I had even gotten to ask about bundles or anything! I have not had a good experience in best buy in over 5 years. Almost every time I go in there I leave with my money still in my pocket frustrated and annoyed. read more

CATASTROPHIC MOTHERBOARD FAILURE My PC baby was sick.. and unresponsive... we bundled our little steel pile of diodes into the car and RACED to see the geeks at Best Buy. Hipster Geek Ryan declared the patient on life support with no hope of normal functionality. We visited with another nice young man who showed us the best PC for our needs... and and hour later the lifeless shell of the old PC was in a parts bin... and my new shiny HP was loaded full of all my important stuff... my 85Gig of photos, email contacts... even my bookmarked websites. I hadn't planned to spend Sunday afternoon and close to $800 but when the chips are down (and out) you want these guys on the job. Love Geek Squad... Love Best Buy.... love my new PC. read more

I went back to the store to return the product I purchased last night because it really bothered me the way I was treated. I wanted to buy it from a different location that took the time with me. When I went to return the product I was introduced to the manager of the store. He was wonderful. He listened to me explain why I wanted to return the product and was genuinely appalled at what he heard. He was amazing and went beyond what I could have imagined to satisfy me with the store. It was nice that he cared and I feel he will try and fix the problem. I would strongly recommend requesting for the manager if you are not being treated as you expect. This manager turned a really bad situation for me into a positive one. Thank you! read more

This location may not be direct to blame, but be weary of home delivery. Our fridge is broken, we order a new one to be delivered on a day we would be home to receive it. They gave us a 3 hour window(11am to 2pm) after they never showed up, I call to get answers. The delivery driver "called me" to confirm delivery. In reality he called the wrong number and the person on the line said they were not expecting a delivery. So the driver cancelled. He did not confirm my name or address with this person, if he had, he would have realized he had dialed the wrong number. Now we have no fridge or fresh food, and have to wait an additional 3 days. I have never bought a large item online before,and after this, I probably won't ever again. 1/10 would NOT recommend. read more

Went to this location on Canada Day for a reserved item pickup. The item was a laser printer. I asked for a cart to get it to my vehicle but none were available. I asked for help and the store clerk asked for it over the PA. 20 minutes passed and nobody showed up. The store clerk was of no help, either, he disappeared into the back. So, I lugged this heavt item by myself back to my car in the pouring rain. Yeah, I'm 61 years old with an arthritic back an d a cardiac condition. The able-bodied, young store employees watched me barely making it out of the store. People in the line-up outside offered to help despite the Covid situation. None of the Best Buy staff did. I offered feedback about this to Beat Buy. No one replied. read more

I went shopping on friday to buy a laptop for my son. The young indian man who was helping me was really informative. But when we went to pay a staff member named Mark stepped in and started pushing some type of add on service that i didnt want. I made it clear i didnt want it but he kept telling me about it even though i said i was not interested. I felt very pressured to the point i dont want to repeat the experience. read more

0 stars no idea of customer service Delivered a broken fridge and some how its my fault. Avoid Worst buy at all costs! No real service. You can buy a fridge anywhere and I suggest not here. Cant call store! Call their other number and was treated like a criminal! Blaming me for their lack of service and inability to do the right thing! read more

Most sales staff just stand there talking to each other instead of helping customers. Comparing with Apple Store, they really need to improve their service. read more

I went in for help with my camera battery. Even though I wasn't buying anything the staff were extremely helpful even though they knew they were getting no sales from their assistance. read more

So I go into buy a small Tv. I know what I want I pick it out and head to the check out. This young fella at the till begins to tell me about the warranty that is something goes wrong I can send it back to the maker and they would send me a refurbished one. Okay here's were I get a little mad. He looks at me and says " do you know what refurbished means?" It took every amount of control not to rip into him about how just because I am a woman does not make me stupid about the tech world. They really should teach the kids to act more professional. read more

Awful experience buying a gaming laptop from Best Buy The salesman told us the retail price was $1699, which led us to buy the full product warranty - we were told if anything happened to ours within 4 years we would receive an equal or better model. Not even 24 hours later - the laptop failed - we went back in to find out from the manager that the salesman had made a 'mistake' and the retail was $1499 - therefore, we could only replace with a lower different model - HP versus Asus. No customer service at all - and misrepresentation - outright lying - regarding the retail price and warranty coverage. Buyer beware read more

New layout looks pretty but you have to crawl on your hands and knees to see anything. Good grief it is the most annoying shopping experience. I think the designer was drunk. Even worse everything is locked so you have to fight for the one or two staff they have on shift. Sad! read more

Hey yelp ppl.. Best buy mobile is horrible. I went in upgraded my phone and one of the sales guys says, " hey get this warranty its going to cover anything the happens to your phone... I'm like anything??? He's like any damage to your phone the warranty will cover. I was like great. Sign up for two years. So now my phones messing up me I go in after a year. I need a new phone. This other guy tells me sorry we can't your screen is not cover. I got upset thinking why would these sales rep lie and say everything covered. The guy says next time read the paper work before signing. Fair enough I left broken phone and all. Lesson here don't trust what sales reps say do your own research because knowledge is power. And I had to pay for a service that couldn't even use for another year. read more

I find the General Manager Roopsy very fair and willing to give you her time. The staff here seems better than some other Best Buys and I would recommend going here. read more

Took my laptop into Geek Squad and they said they would call later that day. No call. I called the next day to see if was ready. After the usual recording I pushed 3 to talk to a human. Human did not answer after 12 rings but the same recording started again. Pushed 3 again, after 12 rings message started again. Why have a phone system if no one answers?? read more

waited 20 minutes to get help while many clerks near the door were chatting doing nothing. The sales person barely speaks/understands English, couldn't read their price chart, trying to charge me $500 up front for a Samsung A5 while their promotion deal is $0 with a two years small plan. I had to walk out after 40 minutes wasting of my life, never go there unless you want to taste how worst shopping experience can be. read more

I love the stores products but customer service at both the Langley and south surrey Best Buy is terrible. Especially if you call the store, they rarely even answer their phones. U can call all day and they completely ignore the phone ringing over n over. This literally happens all the time if u try to call read more

Cannot find sales person to ask anything for third time in a row. Bought items close by at London Drugs and Simply Computing. Will now shop there first and never go to Best Buy again. read more

I just dont get excited about shopping here. Yes no commission sales staff but the managers get something if you buy extended warranty so that is always pushed on you. How about selling records!?!?!?!?! read more

bad customer service they never pick up their phone. I bought a TV and it was suppose to be refunded and I did not pick up from warehouse and its been like 10 days no calls and no refund. I am sick of best buy. I have bought so much stuff from them and will not do it again read more