Absolute thieves!!!!!!! The woman behind the screen was not reasonable at all started banging on the window and threatening us. They take a 20% fee and won't mention until you receive the money and they won't give you back your original money! Terrible experience and nasty people, this place should be shut down tomorrow read more

RIPOFF!!! SCAM!! BAD !! This place misrepresents what they pay for exchanges! Add charges of 20% plus 10 euros. They do not disclose until you pass them cash. Will not give your money back after passed to them. SCAM run away! This place is unethical and dishonest. Disgusting and infuriating! read more

agree with all others! do not go here! I handed over my money, they then told me 20% fee and wouldn't give my money back. Horrible business!! codt me 500 euros! read more

Don't do it!!!!! Rip off artists who charge a 20% exchange fee. They will not cancel the transaction when requested. DON'T USE. read more

Should have looked at the reviews, absolute SCAM. USD to Euro was displayed at 1.14. What they fail to point out or tell you before you hand your money over is that they take a 19.9% "Exchange Fee". Once the transaction is complete and you count your Euros, you find out quickly that you only receive roughly 68% of your initial dollars. They do not let you reverse it either, all transactions are final per the fine print on the window. Sad that a company like this is legally allowed to do what they do. Go to a legit ATM and withdraw money, or just swipe your credit card. Beyond frustrated to say the least. read more

Don't get ripped off. These people are thieves! The best way to exchange currency in Italy is to use your debit card at official ATMs after your arrival. However, you may be subjected to some commission and conversion fees. You should also convert some money before you leave your country. Consider the other options only in cases of necessity. Another option is the post office. Make sure you ask how much you will get before you give them your money! read more

DO NOT hand over your money to this vile scam!! Once you hand it over, it's theirs. They pocket 20%, give you way less than the global exchange rate, and then REFUSE to give you your money back if you try to cancel the transaction. And they have the nerve of trying to accuse you of money laundering if you refuse to sign their receipts in an effort to get your money back! I had half a heart to stand outside of this business and prevent people from going in and losing money like I did. The people that own this business and work here are a waste of life!! read more

Wow, %19.9 commission after already made money with the currency rate, scammers do not exchange your money here, use ATM

STAY AWAY - THIEVES! SCAMMERS with 19.9% commission rate. They don't tell you! We got 130 euros for $200. Awful!

Total scam. Do not go here. 19.9% commission and they don't tell you up front. They will not give money back even if you don't sign the receipt. DO NOT GO HERE. read more

SCAM! Stay away from this place. They'll charge you 19% commission fee (so called "service charge") and they even encourage you to exchange more cash for a "better rate" without mentioning a word bout these fees. Of course, more cash you exchange, more commission for them. Once exchanged, no refund. STAY AWAY from this place; wish I knew better. read more

This is a scam. DO NOT give them your cash or cardm once it goes through the money slot. The money is theirs! They will not give it back if you decide not to exchange! SCAM! SCAM! SCAM!!! read more

If I can give this place a -star I would! The rep was deceiving and did not want to tell us the actual amount of euros!!! They pretty much tricked us and stole our money. Please stay away!! They practically robbed us. Then both reps were rude and made us feel like we are stupid and that we didn't read. When we clearly did not understand and wanted to ask questions. This really leaves me with a bad taste in my mouth. Horrible horrible company. read more

They will steal your money. Stay alway from that place. I tried to change $100, and they took $40 commission without an option to cancel the transaction! Pure thieves! read more

Best AND Fast Change - Thieves - Currency Exchange Near Me - Florence, FI

SCAM ALERT!!! DO NOT EXCHANGE MONEY HERE OR AT ANY LOCATION. They quote you a decent rate and charge 18percent extra and do not tell you. I did not sign my receipt and told them I did not want the transaction and they would not reverse. They outright lie to you about their fees and try to recruit you away from ATM Machines. This business is not ethical!! read more

DO NOT EVER USE THIS EXCHANGE! EVER! ANYWHERE! They are scam artists who quote you one rate and then after you have received your money you see they have charged you an exhorbitant amount of money. Once the transaction has gone through, however, you cannot get your moneu back. THEY ARE LIARS AND CHEATSl I don't understand how they are allowed to do business, and they are (I believe) the only exchange available at Peretola Airport. CHANGE MONEY BEFORE YOU GET HERE or use your debit card at a bank. Debit cards are the best way to get cash abroad anyway. Best rate, even with bank fees. read more

Avoid this business at all costs they are criminals at best and how they get away with their acts of clear acts of theft is beyond me. I called into here early on 23 April 2016 to exchange some £ sterling. There were no monitors on so could not see the exchange rate. I exchanged £500 expecting at worse €600 as current exchange rate would give €640. At no point did the assistant tell me the exchange rate, he then processed the transaction and gave me a receipt for €471.55. I immediately said no and I wanted my money back to which he refused. To day I was mad was a understatement but he still would not move on giving me my money back. I will now be posting on every forum to expose the bad practice of this business. Please please avoid, was told by hotel staff to use the banks or post office. This certainly was a costly mistake by not checking first, approx £100 loss on current exchange rates read more

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Complete scam!!!! $100usd to 60 euro is a 1.66 not 1.14 conversion rate furthermore the euro is currently at 1.07!!! What the literal hell are they thinking. read more