I am devoted to Sullivan Tire on Brighton. They are dedicated, fair, trustworthy, and hard working…read more Yesterday I had all four tires replaced. They gave me a call during the day for and update and asked permission to do a minor repair in addition to the tire and alignment. Later they called that the car was ready. Picked it up and on my way. Later I noticed a different noise coming from my back rear tire. Note: in recently had wheel bearings replaced by the dealer). So today while driving for work, the noise was more consistent and concerning. I drove by after work to see if they could advise me as to what was causing the new noise. Zach immediately asked for my keys and said they would take care of it. The process was a bit more complicated than he originally thought. The issue was probably more related to wear and tear of my car which was revealed from changing the tires. Zach came coming over to me giving me updates and apologizing. Yeah, I was a bit frustrated because I had a busy day and was tired. But Zach treated me like a person, maybe a friend. I felt appreciated and witnessed about 6 other people come I within the last 90 minutes of operation. He treated them all the same. A smile and honesty. The team in the bays worked hard too to get all of us on our way before closing. Thank you to Zach, who must sleep there, and the team for being professional and dedicated. You all rock!

Was in a jam and they were able to help us out in a timely manner and get us back on the road.read more

I always tend to get oil changes when I am in Maine or New Hampshire because they are a tiny bit…read morecheaper and since oil is through the roof, oil changes are up as well. Anyway, this is one of the best rated Prompto's near the Maine coast so on a recent visit we hit this place up. They were prompt, courteous, cheaper than Mass and there were no surprises. They told me I didn't need an air filter, either kind, which is good because I replaced them recently. It's funny how an absence of being scammed in 2026 makes an oil place good...but these guys were working hard to get people in and out quickly and that warrants a 5 star review...and I would definitely go back!

very efficient and friendly. it gets a little busy so aim to go early afternoon as opposed to the…read moreafter work rush. very easy to find and multiple locations.

I went at 11am on a weekday and didn't have to wait long. The staff was pleasant, efficient. I like…read morea place I can drive into with no appointment so this is the place for that. I have synthetic oil and my total price was $80 .

My oil leaked all out of my car after they changed it. They were negligent! The staff was friendly…read morebut come on....get it right

DO NOT BRING THESE PEOPLE BUSINESS. GO SOMEWHERE ELSE. These people are money-hungry con-artists. I…read morejust needed both of my headlight bulbs changed, i scheduled an appointment yesterday to have this done, they told me it would take about 30 minutes. After 45 minutes, they called me and told me it's going to be nearly $400 for the two light bulbs, and that it won't be done for another additional 45 minutes. I have places to be!!! Don't be the next victims of these people who see customers as noth but $$$. My only concern is that after reading this review, the mechanics are going to steal stuff out of my car. I can't imagine paying $400 that I don't have for headlight bulbs, the only reason i stayed to have it done is because i already wasted so much time on this already. UPDATE: they charged me over $400 for two headlight bulbs, kept me waiting for over 2 hours, and generally treated me with the utmost disrespect and lack of care AND GET THIS, THEY ONLY CHANGED ONE OF THE LIGHTBULBS. I got completely robbed and I am surprised this is even legal. shame on you guys.

Had a bunch of work done and found that my vehicle was leaking oil after the work was completed…read more Normally, you'd think that would lead to a negative review. I brought the vehicle back and it turned out it was a bad gasket on a plug. The folks at the shop were great. They found the issue and corrected it right away. So far my experience with them had been fantastic, with one little snafu that could happen anywhere.

Got a nail in my tire and they patched it up real quick. They seem like good honest guys and I…read morewould go again

Was in a pinch and got a note on my phone that my battery in my F150 needed to be replaced. This…read morelocation was right down the street from an appointment I had so I dropped it off and gave them full approval upfront to change out the battery because I wasn't going to be able to answer the phone and talk about what they had found. When I got back they told me maybe it was a false reading and that the battery was still over 85% charge. They showed me the rest of the statistics on the read out for it and told me there was no charge for the service. They easily could have just swapped out the battery and charged me the 200+ dollars. I had already given them permission to do just that, but instead did an excellent job of explaining just what it could've been. There might be a lot of sketchy shops out there. This is definitely NOT one of them. Will use them again in the future for sure.

The Riverside store is night and day compared to South Portland store , the manager is a good man…read moreto deal with, I believe his name is Derek Very far and honest, also he makes sure that the customer leaves happy and contented, I had major problems and issues with the South Portland shop, because the manager there is probably the worst manager in history of management, to be honest that the District manager was extremely unhelpful to say the least

Justin was great! I took it in for a brake flush. He saw that it was just an electrical error. He…read morereset it. Best service!

Traveling from Indiana out to Maine, I got a screw in the tire of my vehicle. Happened in PA, used…read morethe spare until we arrived in Portland. At the recommendation of a local resident, Sullivan Tire was called. MaryAnn answered the phone in a very polite and personable fashion, advised me to ring by the tire to have the techs check it out. I arrived and she actually helped "wheel" it in the shop. Given the options and how it was to be fixed, a time line for the repair, I was surprised to get a phone call so quickly! The tire was plugged and patched and when we arrived to get it, the tech put it back on, remounted the spare in its position. Everything was great!! The cost of repair was so low I was very surprised! I had expected it to be higher! It was great! If I was living in this wonderful city and needed tires or repairs, I'd take my car and truck to Sullivan Tire and Auto! A great family business!! Like their motto says, they treat their customers like family! Excellent! And thanks!!

i have always used sullivan tire, i ran into some BIG problems two years ago with them. I decieded…read moreto give them another chance. I needed breaks for my truck and asked for an estimate, i got it as well as an inspection, but knew the breaks were needed so I made the appointment and asked if they were still doing the 'lift" service as i live in south portland , about 3.5 miles away. They had always done this for me, as they should, after spending nearly 7k on my truck in just over two months! The rep said ...well we can drop you off but cant pick you up. Why is that? "why would we ever spend $40 on a "lift" ride when we are only charging you 39.99 for the inspection?" even though i had said i wanted it done this was his response, and siad with a very condisending attitude. I was shocked and replied "Why would i ever think of ever bringing my car back to you folks? and hung up. I dont feel his attitude, nor helpfulness was warrented , or profesional in any way. I hope this guy doesnt last, it used to be a good place.

We were towed off the highway after hitting a pothole. We were going to purchase 3 or 4 tires. I…read moreasked for change to tip the tow truck driver. The first person I asked said sure, but come to the other register. I went to the other register asked for change, which seems reasonable considering that we were about to purchase tires. This other guy was rude and condescending towards me, said we don't give change here, only to customers... which we were about to be... his bad attitude lost him a big sale. Too bad for VIP tires...check who you hire...

Would give negative stars if I could. They wayyyy over charge on everything! They charge my son a…read morenew driver 160$ to change the front light bulbs!!! Quoted me over 1200 for breaks! It's insane. Not the right way to do business and its too bad because of the convenience!!

Clear, foresightful, and honest, which mattered to us as seasonal visitor from points south. A…read moreflashing "check engine" on our decades old Toyota Highlander meant an urgent fix, and longtime locals pointed us to Darren & Cameron's shop. They scoped the cylinder 3 misfire code which committed us hours of labor (Toyota V6 design fault) and, trusting them, did the other two coils too--the kind of "extra" work you only do when you feel comfortable that they fix it right, for the right reasons, at a fair price, so you do the work now (like we should've on another coil 2 years ago). Much appreciated their Sunday hours, too. I hope that this review will one day save the middle or end of somebody's Kennebunkport Maine vacation.

I had an outstanding experience at VIP Tires & Service in Arundel, Maine. Cameron, my service…read moreadvisor, was professional, courteous, and polished from start to finish. He explained everything clearly, kept me informed throughout the visit, and made the entire process easy and stress-free. I brought my vehicle in for an oil change, tire rotation, and state inspection, and all of the work was completed efficiently and with great attention to detail. It's refreshing to receive customer service that is both knowledgeable and genuinely focused on the customer. Cameron and the team at VIP have earned my trust, and I wouldn't hesitate to recommend them to anyone looking for honest, high-quality automotive service. A true A+ experience!

Smart, attentive and incredibly responsive. I pulled in with an engine light on and immediately the…read moreowner pulled out a scanner assured me that the engine light was a sensor, but most importantly the car was drivable. In and out in 10 minutes and we thank this man for saving our vacation. Absolutely terrific experience.

A little less than two months after getting a brand new battery from Meineke, my car was once again…read moredead on the side of the road. Unlike last time, I could lock/unlock her from the fob just fine, but when I turned the key in the ignition all I heard was CLICK CLICK CLICK CLICK CLICK CLICK CLICK. My dashboard was lit up with every anxiety-inducing icon, the console info display flashing with endless warnings... but my lights worked, my radio worked, my key worked. I called a tow truck assuming - based on my research and a quick call to my mechanically-savvy dad - that this time it was my starter or alternator (she's not a new car, friends, but I love her so much and she only recently hit 50K miles). The tow truck guy came, took a look under the hood, and told me there was something wrong with my battery. I called Meineke and word dumped on them about what the problem was. They - effortlessly calm, cool, and collected like always - told me to "come on by". A half hour later I had a(nother) brand new battery. No charge, no fuss, no real wait. Apparently the first battery I got was defective (no fault of Meineke or mine). They use Interstate here and it looks like the performance warranty for most passenger vehicle batteries is like a year. I called my dad back to tell him, and apparently this exact thing had just happened to him a couple months ago - the big difference being that he brought his truck to a garage and they spent a week trying to diagnose the problem, never thinking it could be his brand new battery. The long winded story? Yeah, okay, I trust these guys. I like their friendly dogs, I like the way they interact with each other, and I like the way they talk to their customers. I'd also like to not have to see them again anytime soon, but for now: THANKS, FELLAS.