I felt inclined to sign up for Yelp and post a review after reading the garbage reviews left by the previous reviewers. The only reason anyone would give Dr. Berman a bad review is because she didn't give you "what you want". Let me clarify... -If you are a patient that is looking to hop doctor to doctor in hopes of finding someone that will recklessly prescribe anything you want, this is not the place for you. (you know, someone that has seen "dozens" of doctors) -If you are looking for a place to take advantage of, continue to stay on illicit drugs and STILL get prescriptions for your medication, this is not the place for you. (you know, like the girl that won't "pee in a cup") -If you truly want to get help for your addiction or your psychological problems and you want to be seen by a doctor that is going to hold you accountable, than this is the place for you. -If you truly want a doctor that actually cares if her patients get better, this is the place for you. This practice has literally saved my life. I don't know what I would have done or where I would be in my life if I didn't get the help I needed. The only difference between me and someone that failed here is I actually wanted to get better. Is there a long wait occasionally? Yes. ITS A DOCTOR'S OFFICE. There is usually a wait. If Dr. Berman and her staff didn't have to deal with so many B.S. excuses from patients that are there for all the wrong reasons, the waiting time would be significantly less. If you need help, and truly WANT help, I would urge you to make the call and see if there is room in her program. There are far too few doctors like her out there, willing to treat the most difficult disease state and put up with the lack of respect and recognition they receive. read more

I made an appointment two weeks prior to 12/30. I specifically asked the receptionist if I would get a reminder text/call/ email of my appointment because they called while I was driving (can't write it down). On 12/29 I called at 10:30am because I hadn't received any reminder and wanted to double check what time my appointment was for. NO ONE called me back. I showed up at the building the following day at 10am (online it stated this was the time they open) ONLY TO FIND THE WHOLE BUILDING WAS EMPTY AND FOR RENT!!!! Mental health PROFESSIONALS my A** Looks like the owner is incompetent- https://www.mass.gov/info-details/dr-ileana-berman-did-not-properly-notify-masshealth-about-significant-changes-in-her-business-operations⁣ read more

I was a patient of hers for a short time. I gave this lady 3 chances of pulling her professionalism out of the gutter. The first chance was when I scheduled the appointment, I asked if I'd get a reminder (was told yes) because I was driving and didn't know the address. A week later, the day before my apt. I called multiple times to see about my reminder and the address. No call back. So I went to the office the following day to find A COMPLETELY EMPTY OFFICE WITH A FOR RENT SIGN. Naturally I missed my appointment due to the lack of communication on their part. A day later they called me claiming "oh we moved in August" mind you it was January... I explained to her that even though she deals with mainly drug addicts, I am just here for my anxiety meds. She did not treat me with an ounce of respect and just continued to talk over me and berate me. I gave her another chance, I made another follow up appointment... only for her to COMPLETELY MISS IT and call me 3 days later expecting me to drop what I was doing and have the apt then. Again I was met with being talked over and was told that I need to be available whenever she wants to have the apt. NOT when the actual apt is scheduled for. Well, as you can see, I own a business and FOLLOW A RIDGID SCHEDULE and can't jump when she feels it fit. Yet again her condescending manner was obnoxious for a mental health "professional." Next apt went ok. I asked to have my anxiety meds filled, she wanted a urine test, i told her I would come the following Tuesday am. I showed up for my apt- only to be told no one knew I was coming. I waited a week after I took the test- no response. I called the following Tuesday on my way into work to see why there isn't any communication- only for her to call me absolutely irate that I left a message at 5:30am on the work voicemail. I couldn't get a word in edgewise as she continued to talk over me. Not to mention she called 15 minutes after I told her assistant I was available. Yet again she got mad because I was holding her accountable for her actions and disrespect towards my time and HER set schedule. Do your research with this one- there's a reason why she's been in trouble with the state. But she will just brush off a negative review with the excuse "oh it's mental health, everyone hates you." Well... if that isn't the most concerning statement I've ever heard from a MENTAL HEALTH PROVIDER idk what is. Waste of time. Condescending. Doesn't care about supporting you, just wants to cut you down because she's on a MAJOR power trip. read more

I don't know if the date is going to be included so... it's 8/30/22. I've been a patient of Dr. Berman's in the Fall River office for the last 4-5 years? She always has an attitude, she got an attitude with me because I let a patient go ahead of me because I found out that she was short on time (and they were actually moving pretty quickly that day ) The office is currently closed due to COVID (why is anyone's guess; most likely so she doesn't get sick), if you call the office it's completely useless, you speak with the receptionist (?), who simply transfers you to voicemail. Appointments are done via phone and at random, if you should happen to miss the call for any reason it can count against you. And at this last part, I can't speak for any other patients and I won't try to. I personally called in for a refill a week ago, the pharmacy has faxed twice and I called two more times and I still have heard NOTHING from Dr.Berman's office. I may sound like a Karen or petty, but I know of a few other patients that she has done this to. read more

Worst medical office i have ever visited. The "doctor" is more concerned with her unsanitary dog wandering around then keeping injection appointments. Seriously, you are giving injections that break the human skin and you are covered in dog hair...??? Front desk staff is rude and incompetent.... canceled my injection appointment with 27 minutes notice. Then claimed they called (automated message that said counseling would be done over the phone" ) Then the front desk staff lied and claimed my phone number was "wrong in my chart" so if it's wrong how could robodial my with the wrong message??? Staff issues.. Last time I received my injection the "doctor " handed my the vial and expected me to prep it. ????. I am a medical professional... but prepping my own meds!!!! They do not return calls. They are however happy to write as many prescriptions as you want since she gets paid a fee per prescription....avoid at all cost. On another note, the urine drug screens, i have no problem peeing in a cup...but it's very odd that they let you give a sample the minute you walk in the door, while carrying a backpack into the bathroom...granted i have pissed clean because i have been ckean..but it is just another example of the S@#% Show operation here. If someone wanted to.. this system is designed to charge insurance without holding anyone accountable. A reoccurring theme with this office. Update...not confirmed yet. But very possible this office charged my insurance for an injection they did not give....pending a response from my insurance company...as a medical professional I would not recommend this office nor its staff. More updates to follow.. read more

Incredibly unprofessional. If they schedule you for an appointment, expect to wait 2-3 hours past the scheduled appointment. Dr. Berman made my German shepherd a registered ESA yet when I brought her in (they're dog friendly), she rudely told me that she can't come because they aren't insured. Mind you, my dog is extensively trained, very polite and friendly, and was literally laying at my feet minding her own business when Dr Berman approached me. Another regular informed me that nothing was said to another owner who brought in a large dog the week before. Apparently they're breedist. You're better off going somewhere else. read more

Dr. Berman is a huge reason why I continue to stay sober. She is one of the most compassionate doctors I've ever encountered. And Brooke in the Fall River office is awesome. Thank you guys very much for all the help. read more

Initial visit was today at 2pm. I arrived 15 minutes early in anticipation of filling out paperwork. I fill out my paperwork and I'm asked to pee in a cup. I've been treated for over ten years by psychiatrists and have never been asked to pee in a cup. I reluctantly do so and take a seat in the waiting area. After 45 minutes I ask the lady next to me "Are they usually behind like this?" and she replies with "At least an hour or more wait each time I come here. Sometimes I just get up and leave." I then ask the receptionist if I can reschedule my appointment and all of a sudden I can be seen by the doctor. i go into the doctors office and take a seat. Five minutes later the receptionist comes in and apologizes that she was wrong and someone was in front of me. I then tell the receptionist I need to reschedule as it's going on an hour and fifteen minutes past my initial appointment time. She informs me that there is always at least an hour wait or more to be seen. i ask if I come first thing in the morning would I be seen right away and she informs me that that's not the case and I would have to still wait at least an hour. I then inform her that they had better not bill my insurance as I was never seen by the doctor. She tells me they will not. We will see tomorrow when I call my insurance. read more

I called to get a copy of my medical records, as I moved out of state. I was treated like I was a drug addict trying to do something nefarious. The person I spoke to on the phone talked to me like I was a bother to her. She sounded all of 16 years old, & talked down to me like I was offending her by calling. All of the information she told me was inaccurate, & when I called her on it, she would have to check with this mysterious "office manager', whom she wouldn't allow me to speak with personally. About a half hour to get her to tell me she would mail me a release of information request form. That was all I wanted in the first place! Avoid these freaks like the plague!! read more

There are far too few Dr./NPs out there like Dr. Berman & Joy Camara. They both choose to work in a tough environment, treating the most difficult types of patients. They receive little to no assistance from the state, government, or insurance companies. Instead, they are often given additional obstacles as they work under a microscope for far less reimbursement than other treatment programs. They are giving people the opportunity to fix their problems and re-write their health history. You get out of their program exactly what you put into it. They hold their patients accountable which is not only the right way but the only way it should be done. They are both perfect examples of what we need more of in healthcare. I'm sure it feels thankless at times but I'm very thankful that they choose to help people & I know how lucky I was to find them. read more

3/1/16- As I posted in a review dated 2/20/16 Dr. Berman takes punitive action against you if you advocate for yourself, including threatening discharge. That is exactly what happened today. I was discharged and accused of being threatening to every staff member at the office. Was also ganged up on by Dr. Berman, her NP, Joy, and the Office Manager, Joy. When I asked to have a patient advocate or representative present I was flatly denied this and told I didn't have any rights. After I informed Dr. Berman of my intent to file a complaint she said instead of being given 2 months worth of medication I would only be given one month and how did I like that. Joy and Dr. Berman made other allegations as well and would not accept my explanation or rationale, inferring that it was all lies. Also they alleged that office staff are thrown into a state of heightened anxiety prior to every one of my visits. Aren't they properly trained to deal with this stuff? I have never seen Dr. Berman act like this and she shook with rage at times. Patient's bill of rights extreme violations here to be noted. State agency and Federal agencies notified. read more

This was the worst Doctor experience I have ever had, I have been to dozens of doctors of the years. This woman and her so-called practice was and is a complete sh"t show. Every patient waiting to be seen (some for hours) had nothing good to say about her. I would rather drive an hour to see a quality doctor and be in good hands. She is a complete quack and I warn all of you to beware. read more

Horrible have been trying to reach for over three weeks. Does not even have an answering service. Not even a message machine. Constantly says the mailbox is full. How can someone be a doctor and have that??? I give up!!! read more

If you're looking for a regular psychiatrist this is not the doctor for you. I warn you that Doctor Berman's practice is more of a suboxone/methadone clinic for recovering drug addicts. Her waiting room was packed, and I waited over 50 minutes to be seen by the doctor. She claims that she treats all kinds of people, however she treats every one of her patients as if they were abusing substances. You are expected to give a urine sample and she requests mandatory random screenings were you must see her and wait for hours so that she can count your prescription pills and test your urine again. I can perfectly understand the need for this when dealing with recovering addicts, however I have never suffered from substance abuse and I'm a very busy working professional who doesn't have time for all that silliness. I wish that this was mentioned to be BEFORE I scheduled my appointment. So I told her that she clearly wasn't the right doctor for me, she gave me my prescription anyway, and I told her that I decided it would be best for me to be treated by a different doctor from a different practice. She walked out of her office to the reception/waiting area and told the receptionist everything that we discussed in what I thought was under confidentiality. Worst of all, the waiting room was packed full of questionable people and they all heard what she had prescribed to me! With a room full of addicts knowing exactly what kind of medication I had been taking, anyone of those questionable men could have followed me out to the parking lot and demanded I hand over my medication to them. It was also a clear violation of HIPAA. When I told her that everyone, including myself, heard everything that she had just said and she had violated HIPAA she claimed that she had every right to discuss my charts with her secretary. I also heard them talking about another patient that was being prescribed painkillers because of a dental surgery. I feel like they have a habit of talking crap about patients, that's at least what I felt she was doing when she was speaking to her receptionist about me, she was probably mad that i told her clearly her practice was some kind of clinic and I didn't belong. I have never experienced such unprofessionalism, especially with a psychiatrist, what you say behind closed doors should never be repeated, especially in front of other patients who can easily hear you. I asked to speak to their HIPPA compliance officer and guess who that was? Well it was Doctor Berman herself! I will instead be filing a written complaint with the US Department of Health and Human Services. In my opinion, Doctor Berman should not have a medical license if she can not follow proper HIPAA protocol, and her practice itself is a complete joke. read more

Ok, I have contemplated writing this review a bit and feel that people like me would appreciate the honest truth about this facility. Now, I deal with mental health issues that require an anti-depressant and an anxiety med. I have stopped going to this office mainly because of the cleanliness of the place. Berman, herself, isn't too bad but I don't feel she has enough time to accurately diagnose clients due to the over-scheduling, which gives her limited time to sit with you. The waiting room is covered in dust bunnies and whatever dirt that gets dragged in. Everything has dirt and prints all over it. This place makes you take a drug test (I have never had to do this, EVER) and their bathroom is covered in feces, urine, and water leaks. Not too mention they never have any soap and every surface you touch is covered in filth. Normally, a visit med visit can take up to an hour or so but a basic med appointment here can take, at a minimum of two hours or more. I have had appointments for 12pm and haven't left the office until 2pm, every time! To sum this up, immediately as I walk in I get anxiety and then between waiting time and the filth of this place, I start to have panic attacks. This is part of my mental health issues and triggers. Not to be rude but the clients there are pretty gross too and appear to not have showered in quite some time, not everyone but a good percent. So, if you can handle filth and have nothing better to do with yourself than this is place for you. One last thing, this facility is mainly for addiction and recovery. If your in search of a real psychiatrist for actual mental health treatment, you should look elsewhere. Hope this helps :) read more