This was by far the worst vet clinic experience I've had. The office is extremely unorganized, and…read morethe woman who answered the phone, Jeannette, was very rude. She put me on hold for over 20 minutes, and when she returned, she sounded annoyed and eager to end the call. I ultimately decided to go to another vet, and when they tried to request my pet's records from Canyon, they were told no records existed. When I called to follow up, I was told they had been given the wrong name. I then asked Jeannette to email the records before my appointment on Wednesday, and she said she would but the records were never sent. Overall, this experience was frustrating and unprofessional. I would strongly recommend avoiding Canyon Clinic.

Honestly we stayed with them when we first got our puppy but they proved to be the most…read moreDISORGANIZED and archaic veterinary hospital ever. We needed up going elsewhere but we requested our dogs records to be sent over to the new vet and it was requested dozens of times by me and once by our current vet and they still never sent them. Jeanette is awful at her organization. She blames the vet himself but I think it's both of them. They are so technologically behind other vets it's astonishing. It's like going to a vet in the 70s and they are truly disoriented by their own system. It'll be a downfall if not addressed. There are great vets in the Castro valley area like Eden Pet Hospital or redwood pet hospital. If you want your pets records done effectively, correctly and professionally then DO NOT GO HERE.

First time going here and it was a great visit. I didn't have to wait while I was brought into the…read moreexamination room with my puppy. We didn't have to wait. Two minutes very fast efficient kind and the price is reasonable. I am definitely going back here.

I have had nothing but good experiences at redwood animal hospital with my cat fluffy who has had…read morealmost every problem you can think of redwood animal hospital and it's amazing staff and doctors have taken care of her so quick that she feels ok almost immediately the next day weather it be medication or just overall checkup I recommend redwood animal hospital of Castro valley for everything they have done for my cat fluffy. I personally recommend Dr. Rugg for the number one doctor that anyone can ever ask for and Rebekah as the number one vet tech anybody could ever ask for all of there help and reassurance that they gave me every time Fluffy is sick.

Unfortunately I had a very sad outcome with the love of my life this weekend. My beloved fluffy…read moredaughter had to be putted asleep Saturday, but we had a very good experience with Castro Animal Specialty Hospital. We came early in the morning this past Friday, and even with their full capacity, they accepted us, took care of my baby (Maricota), and gave her the best chance she could have. I am really grateful for all the front desk workers who were very compassionate and treated me with a lot of kindness and respect, and for all the vet doctors who explained to me the situation over and over again, were compassionate, and let me comfortable to make the best decision for her.

I am extremely dissatisfied with the services I received at this local business. My cat was…read moreexperiencing kidney failure and we wanted to humanely euthanize him to end his suffering. I called the vet and made an appointment and was given a quote over the phone. When we arrived they tried to charge me double price. After several conversations back and forth they did lower their rate but would not honor the estimate they had given me when I scheduled the appointment. We just wanted a humane service and we wanted to bring our pet home to bury him somewhere where we could visit his remains and remember his loving memory. This type of treatment in my opinion is not ethical. It's not right to treat customers this way and falsely advertise. And furthermore taking advantage of us in our time of need when we were trying to do what is right for our suffering pet. It's heartbreaking and I am sick to my stomach that an establishment would conduct business in this way. Publishing a review to warn other pet owners of these practices in hopes that you would do your research and consider supporting other local business that are values driven and actually care about compassionate services for our pets who are a part of our family.

It's been 8 years since I last stepped foot in Groveway Pet Hospital. My last experience with them…read moreleft me with an extremely bad taste in my mouth, so much so that I swore I'd never go back to them. However, my big boy Chomper is 12+, and last January I noticed he was really struggling to do normal things. I changed his routine and started hand-making his food, and he instantly got better. But having had another dog who was the same mixed breed and who showed the same signs towards the end of life, I knew Chomper's time was limited. Then last week he had a bad morning, and seeing he was in pain, I relented and called Groveway hoping that they'd just prescribe him some medication for pain management. I was able to bring him in that same day, and of course the first thing he does is urinate all over their waiting room floor like he had never whizzed in his life (and I JUST let him relieve himself outside beforehand). I apologized and offered to clean it up, but the receiption staff and another staff member quickly began to clean it up without hesitation and reassured me that it was ok. We entered into the examination room, and from the very beginning vet tech Stella was kind, polite and asked poignant quesitons. Soon after Dr. Powell came in, and she was equally kind, polite and wanting to help my boy. Dr. Powell was wonderful - she was compassionate and at the same time willing to have the difficult conversations. We decided on bloodwork that would take about 30 mins or so. Needing a urine sample, Stella escorted us outside to the back area with room to roam and a bench to sit at. After getting the sample, Stella made every effort to make sure my boy was comfortable - she invited us to stay in the backyard to enjoy the fresh air and sun, she brought out a blanket for Chompet to lie on, and she brought both of us water as well. Needless to say, after my last experience with Groveway, I was hesitant to contact them thinking that they might somehow try to hustle me again. I am so glad that I called them. The staff there were nothing but professional and courteous. Stella was accommodating and loved on my boy like he was her own dog. And Dr. Powell's compassion and willingness to help was nothing short of amazing. We didn't get the results we wanted, and that's just part of a dog getting old. But we have another checkup scheduled in a month, and I'm looking forward to the staff at Groveway spoling my Chomper again.

I'm a first-time client at this clinic. My rabbit had a skin issue that needed vet care, and I…read morediscovered that only a few clinics in the Tri-Valley area accept rabbits. From scheduling the appointment to the consultation, I experienced excellent care. Their prices are also reasonable, and the clinic offered options within my budget, especially since I don't have pet insurance. The clinic is very clean, and hygiene standards are maintained despite their busy schedule. Thanks to Dr. Powell, technician Stella, and the front desk staff for their exceptional service.

We were looking for a new vet for my dog since moving to Castro Valley. Our old vet had a small…read moreoffice and was always booked out weeks and weeks in advance. After looking extensively at reviews, I ended up getting an appointment here with Dr. Alyssa Ma! We were coming in with concerns for some bumps and a mass on my dog's eye. My sister and I are always pretty careful when it comes to coming to the vet because my dog is extremely reactive to other animals, which makes it hard for us to go to areas with other animals. The front desk staff and vet techs are incredibly kind and accommodating with our request to hide other animals when our dog comes in or go in through the side or back. Our first visit went really well and with my previous experience at our previous vet, I was expecting the bill to be extremely costly.... Dr. Ma did the consultation (i believe it was $80), tested 6 bumps and cut his nails and it was around ~$300 total. We actually came in wanting to test 5 but she saw another one while taking a look at the others and tested that as well. I was expecting to be charged for each bump they test, but surprisingly it was all just under one cost. She told us the results right away. For the mass on my dogs eye, she recommended a few options, and we went with the surgical route. She gave me an estimate of each item/test/medication/procedure to be done to my dog and I was able to pick what I wanted and the cost would update based on that. Everything from pricing, procedures, etc were transparent and reasonable. We were also able to schedule his surgery pretty soon after that initial consultation! When we picked my dog up from surgery, I was expecting him to be on the cone, but he came out without it and they told us he was really good so they didn't put the cone on for now. At home, he recovered well without using the cone! :D We had another visit recently because my dog got in a tussle with a skunk and got all scratched up on his face!!! We called a ton of emergency vets and they were either too far or couldn't take him. I called Eden at around 8:30 am on a Friday and even though they were booked for the day, they got me on a waitlist and called me at around 2:00 pm to let me know they had a cancellation and that they would be able to take us at 4:00 pm. Honestly, just amazing customer service from the team at Eden. They are incredibly efficient and understanding. The pricing is very reasonable and they are very transparent. My dog also loves it here cos Dr. Ma and the techs who worked with us always talk to him sweetly and gives him a lot of pets.

We moved to the area and needed to establish primary care at a nearby vet. Eden Pet Hospital was…read morewalkable from our house and had an easy online booking portal. The barrier to entry was low so we checked it out and we're glad we did! Our vet was Dr. Alyssa Ma and our tech was Julian. They were kind, quick, yet professional. Dr. Ma listened to our concerns and offered treatments that aligned with what we expected. The cost seemed reasonable: we had a vet visit ($80), annual vaccinations ($240) and prescriptions ($50). Overall a good experience and we would come back to bring our cat in and for any continued care.

The staffs are so kind to help us relieve stress based on the situation of the bunny's liver…read moretorsion. We are so lucky to have Dr. Luehman and her team to take the surgery for our bunny. The price is reasonable compared with the price in another hospital. She is so professional, skilled, and kind. I can tell how she cares for bunny and loves bunny. She told us all detailed the information after the surgery, and updated the bunny's health condition promptly. She takes necessary precautions to ensure the bunny's health and recovery. I can see how safe and comfortable our bunny is under her care, and the surgery is very successful. We do thanks for Dr. Luehman's expertise and cares, so does her team. Really appreciate it.

I'm writing this review to share my deeply disappointing experience with Dr. Yoon at this clinic on…read moreDecember 10th and 11th, following an urgent medical situation with my mini dachshund, Maple -- I believed she had eaten a small hand towel. The day before visiting Gentle Care, Maple was seen at VEG Emergency Vet, where I paid $1,200 for her initial assessment. The ER vet advised that Maple would need one final X-ray the next morning to determine whether surgery was necessary, as she had already vomited and passed pieces of the towel she ingested. Their recommendation was clear, so I brought Maple to Gentle Care on December 10th expecting a simple follow-up and the final imaging. Instead, I encountered inconsistent communication, unclear diagnostic decisions, and fluctuating pricing that made an already stressful situation even harder--especially because I and my family were actively trying to pull together the funds for whatever treatment Maple might need. Accurate, stable estimates were essential so I could understand how to move forward and how my family could help cover the cost of her care. On December 10th, I arrived at 9:30 AM:     *    I was quoted $820 verbally for a full day of diagnostics, including an ultrasound and contrast X-rays.     *    I received no updates until I called at 3:00 PM and was told there was no information yet.     *    When I called again to confirm the cost, the total had increased to $1,100--a $280 increase I did not approve, with no added services beyond the original plan.     *    At pickup, instead of receiving the final X-ray the ER vet recommended, I was told I had to return the next morning before Dr. Yoon could determine whether surgery was necessary. This required me to call out of work at the last minute, which was stressful and disruptive. On December 11th, I returned for the final X-ray (provided at no charge) and paid an additional $360 for blood work and fluids.     *    After reviewing the images, Dr. Yoon presented two possible surgical options--endoscopic removal or direct surgery--but did not provide guidance on which option was best for Maple's condition.     *    I was given a verbal surgery estimate of $4,000.     *    When I asked for a written estimate so I could secure pre-approval from my pet insurance (PetsBest) and request a CareCredit limit increase, the printed estimate suddenly increased to $5,000, without any explanation. * Dr. Yoon also said the surgery could wait another day and that I would have to drive Maple to Danville to the other vets office he works with. The quote I received was from that hospital and not Gentle Care.     *    Dr. Yoon also told me he would only accept my insurance if I could get pre-approval on that estimate, which was not possible. All of this was incredibly difficult to navigate. My family and I were trying everything we could to ensure Maple received the care she needed--we were gathering funds, adjusting schedules, and making decisions in real time. The constant price changes and lack of clear direction made it feel nearly impossible to plan responsibly for her treatment. For context, before even arriving at Gentle Care, I had paid $1,200 at VEG ER. At Gentle Care, I then paid $1,100 on December 10th and another $360 on December 11th. Maple's care was never something I hesitated to pursue; we were simply trying to understand what the actual cost would be so we could pay for it. Given the ER vet's recommendation that Maple only needed a final X-ray--and considering she had already vomited and passed parts of the towel--I now seriously question whether an entire additional day of diagnostics was necessary. Ultimately, I took Maple to Noble Vet, where she received clear recommendations and had her foreign body surgery performed for $3,090.65. My family helped me cover the cost, and the experience there was transparent, supportive, and professional--everything I hoped for from the start. I believe the diagnostics performed at Gentle Care were excessive, delayed Maple's needed surgery, and resulted in inflated and inconsistent charges. I hope the clinic reviews the communication and pricing issues from December 10th and 11th so other pet owners don't face the same confusion during a medical emergency. UPDATE: We unfortunately had to put Maple to sleep on Dec. 14th after she became septic. After speaking with the vet at Noble Vet and VEG in San Ramon I believe the delay in surgery resulted in a more complex and risky surgery. I will be looking for another veterinarian for the remainder of my pets.

On our first visit, we were very satisfied with the staff and how they followed up on our…read moreappointment schedule. They were very friendly and patient while reviewing Ollie's records for his check-up. Dr. Harper was very thorough--she clearly explained Ollie's condition (epilepsy in dogs under 6 years old) and helped us understand his medications. Overall, we are very satisfied with the hospital's service.

We LOVE Dr. B! She is absolutely fabulous--patient, thorough, and so gentle with our pets. Diane…read moreand Tara always go above and beyond to make sure our animals are well cared for, and Lorenza at check-in greets us with the biggest smile every time. Whenever we come in, we truly feel like family, and our pets actually enjoy their visits. We're so grateful for this amazing team!

I will make this review brief and to the point - Incredible,…read moreskilled, compassionate care. From the front office to the Vet techs to every veterinarian working there. I have four animals that are receiving care at Chabot and I know, without question, that they are receiving the best care possible. My dog had surgery there on Thursday. It was a complicated surgery and she's had a rough recovery. The attentiveness these folks have shown post surgery is unlike anything I've ever experienced before. Even if I moved an hour or two away, this would still be my veterinary office. Highly recommended! Five stars and beyond!

Thank you to everyone at Chabot Vet for taking care of our cats over the last 20ish years. They…read morehave seen many generations our fur babies and always handle them with love and care, even the difficult guys :) I appreciate the knowledge and skill here and the ability to squeeze in an emergency visit every now and then. Dr. M is retiring soon and he was our first vet when we got our first kittens. He gave us great knowledge that we have carried through with all of our cats. I wish him the best in his future endeavors! It's never a fun process for me to bring in one of our guys because you know, cats be cats, but I am always at ease in the office (sitting on the cat side as I write this review) because everyone here takes such good care of them and I trust this office for all my animal care needs. Options for care are always laid out in an easy to understand manner and I never feel judged for whatever option I choose. I am always able to call and ask follow up questions or email if I need more information. This is very much appreciated. Thanks to everyone from the front of the house to the back- you all are amazing and I appreciate each of you.

I have been bringing all of the dogs we have had and have now to see Dr. Halbach for over 20 yrs…read moreand he has done incredible if not outstanding work in helping care for them. I give them a 5 star rating because of this plus the fact that the ENTIRE STAFF! are all great people, caring and kind and MORE than helpful with any and every pet problem or need that you may have. I honestly wish other vet clinics and hospitals were this good instead of being greedy for $ only and not hardly giving a damn about you or your pets needs.

Apparently they've been bought out. Dr. H is still working a couple of days a week, and I will…read morecontinue there as long as I can see him. But I have not liked the many changes I've seen.

I've been taking my rabbit, uncle waffles, to Dr. Harper for three years now (ever since I adopted…read moremy old man). Dr. Harper is very professional, personable, honest, transparent, and communicative. Finding a trustworthy vet for a rabbit is not easy, and requires lots of research to find the right one. That being said, I really do trust Dr. Harper and his vet team. Today I brought my rabbit in for X-rays because I was concerned he may be arthritic. This examination isn't as straightforward as it would be for a dog or cat, and it involves sedation. Upon arrival, the nurse, Sav, walked me through all my questions upon drop off. I was transparent about my worries around sedation, and she was very honest based on her extensive anesthesiology expertise and experience-- not hiding the fact that there is indeed risk involved because he's a rabbit. Because we determined there's an alternative path from xray + sedation, we then decided to change my appointment type and just try out anti inflammatory medication (instead of jumping right into an xray). The conversation alone with Sav was incredibly helpful and insightful; she helped me make a more informed decision on what services I felt to be most appropriate for my bun and took her time going in-depth on explanations. I always come to my appointments with a bullet list of questions and each time, I really appreciate the doctor and nurses careful attention to answering them. They really take their time explaining everything, and I never feel pushed or coerced into anything I don't want for my rabbit. Again, the level of communication, patience, and transparency coupled with the teams expertise and experience really makes them stand out. Uncle Waffles and I appreciate HVH a [waffle] lot, thank you guys!

I was hesitant on bringing my cat because she doesn't do well with vets. However, the front desk…read morewere so welcoming and the vet tech, Kat, who assisted me for a wellness exam was also very welcoming and did well with Livie. Overall I can finally say we have established with a new vet in Hayward. Thank you Kat & Dr. Harper!