I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

2 years ago in the winter, I awoke to a cold house. I was new to the city, so I called around…read more Colony was the first available. The technician was efficient and the price reasonable. However, due to it being a Saturday, I was charged a $250 weekend service charge. The problem was that drifting snow had blocked the outflow pipe. While the technician was at my home, he received a call from my neighbor experiencing exactly the same thing. The technician advised him to clear his exhaust pipe. No charge. I did not object to the technician's service fee, but felt the weekend fee excessive, especially since my neighbor was treated fairly at NO CHARGE. Colony profited unreasonably and lost my business because of it. Dr. Sisson

I'd written a review about a toilet replacement on April 10th of 2026, for a replacement that was…read moredone a few days previous. They were pretty good, except an error in the toilet installed (wrong bowl type) was made, and they promised to replace it "as soon as their supplier restocked". It's now May 15th, more than a month later, and not a peep from them. Since they said that I'd gotten 'the most popular model', restocking shouldn't be any issue. After a time, they were good to their word; changed out the "wrong" toilet for the perfect model that fit my needs. The installer was fast, polite and friendly, and they waived the second installation fee, charging only the difference in cost between the two. (The new toilet is far surperior to what I'd had replaced, as well!)

My toilet was leaking water in my bathroom and hallway. They had someone come over immediately…read more(within less than an hour). The plumber was extremely helpful and polite. The bill was very reasonable and fair!

Installed a sink for me in my basement, was very responsive and completed the job in a timely…read morefashion. He also installed a trap for my sink, and pipes to the drain for the sink, at a fair price. Glad to have found a good plumber, and will use for other jobs in the future!

We had a really tough clog that kept backing up the basement, and Phil came out and fixed it in…read moreabout an hour! Reasonable rate, nice guy, and COVID friendly (I appreciate that he wore a mask the whole time without me having to ask, something that was not my prior experience in working with service professionals).