The care was ok at the Richland location, however, my issue is with the billing dept. Oasis does…read morenot bill in house, but is processed through upstream rehabilitation. I have only received 1 invoice, I have requested via email and by telephone, but have yet to receive one. When I attempted to call on multiple occasions, you are put on an immediate hold for anywhere from 10-30 minutes. After multiple attempts, I did get through, the woman explained my bill had gone up since the last bill, for a service that had not been billed yet. I did explain I emailed and did not receive a response, but I had not received any updated invoices with new charges or my payments. She indicated she would start sending. I received services in 2024 and have yet to receive another invoice. I have made a couple additional payments, but again I am not receiving an invoice to see that they are being applied, etc. I have again sent several emails and attempted to call and be on hold, but did not receive responses, until today I was called by a collection agency! I contacted the Better Business Bureau and am finally contacted by Upstream Rehabilitation to state that I made a verbal agreement to pay. I said I did not make a verbal agreement, what I stated was I would make payments as I received invoices. I believe I have the right to know what charges were applied, what insurance has covered and how my payments are applied to account. If you go to Upstream Rehabilitation you will see most reviews are the same as mine. This feels like a scam to send to collections by not answering emails or calls or providing invoices reflecting payments, balances or what was billed through and accepted by insurance. BE AWARE if you receive services as Oasis, you will be billed through Upstream Rehabilitation. Update: Upstream Rehabilitation never responded to Better Business Bureau From: BBB Serving Central & South Alabama To: Subject: This complaint has been closed without response from the business Dear : This message is in regard to your complaint submitted on 5/2/2025 against Upstream Rehabilitation, Inc.. Your complaint was assigned ID . Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know. BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely, Dispute Resolution complaints@csal.bbb.org

I have used Oasis twice. Once for gait issues and recently for shoulder rotator cuff therapy…read more Both times they provided outstanding therapy. They have a well trained and positive staff

I had left thumb laceration with tendon repair. Dr. Sampson and his staff were extremely patient…read morewith me and answered all my questions. They have returned all voicecalls within the stated time as well as answered all my emails in a tiumely manner. I am happy to recommend this facility and doctor. Excellent surgeon and excellent post care.

Would not even see me, I have deformed hands from RA. The hand clinic was willing to perform a…read morecorrective surgery yet did not take my insurance. So I provided all my records to kadlec in person as I guess emailing is too difficult for some. After review evidently these surgeons are not capable of doing the surgery. I'm extremely disappointed, yet grateful they admitted they couldn't do it, instead of butchering my hand. It would however make me question their skill levels in general.

the absolute best experience! I was called back immediately…read moren taken to pre-op for my IV, I was so nervous I think this next surgery I'm having I'm gonna ask for something to kinda relax me instead of going straight to the anesthesia cuz when they wheeled me into that room my anxiety was thru the roof..but next thing I know I'm awake 2hrs later n ready to go home! I also just did my 3rd pre-op appt. there n it was a same day appointment within 2hrs of my appointment with dr Steven's they had me in there! the nurses are so sweet n the front office staff as well.. I stopped at the receptionist on my way out n told her I needed to pay my bill from my last surger n she asked me how much n I said all of it cuz I got a letter saying it could go to collections n she looked it up n was so discreet discussing my bill with me cuz we were in an open area with people all around. love love love the doc (dr Stevens)n his staff n everything about this place as well!

Unfortunately at this time I have to report noncompliance with the government's service dog…read moreregulations per ADA. They stated that their 'company policy' does not allow service animals for PTSD which is in direct opposition of the way the law is written. In addition to being confronted at my therapy appointment, I was called later for a lecture and issue was taken over frivolous matters - things that have never been an issue in 15+ years with my EXTREMELY well-behaved service dog. In addition to their unlawful policy, I feel harassed and discriminated against; the opposite of what a patient would hope to experience when needing injury care. https://www.ada.gov/resources/service-animals-2010-requirements/

I saw Dr. Vaughn after seeing a different chiropractor with no results. I came in because I was…read morestill dealing with persistent neck pain. He was a great listener and gentle after knowing my nervousness with being adjusted. He talked me through the procedure and was obviously knowledgeable and very skilled. After the first adjustment, I already felt better. I only wish I'd seen him sooner! I shouldn't have waited as long as I did to come see him! Thank you, Dr. Vaughn!

Dr. Vaughn is the best. He truly cares about his patients and takes the necessary time he needs to…read morehelp you. The atmosphere in the office is friendly and welcoming. I always feel much better after he adjusts me!

Dr. Chance is amazing! After seeing him my hip was good enough I could go skiing! He asks tons of…read morequestions to make sure he helps you in the right way; and after he adjusts you and you stand he watches and if he sees you aren't quite right, he adjusts you again in that one last spot and you leave feeling fantastic! I highly recommend Adjusting to wellness and Dr. Chance.

This is by far the best chiropractic clinic I've been to. Dr. H really goes the extra mile to treat…read moremy specific needs. Sometimes I can barely turn my head or bend down and after one visit I feel like new. If your looking to feel better and also feel like you got your moneys worth I would highly recommend visiting Adjusting to Wellness.

The first appointment with the PT was great and helpful with good communication. The second was…read moremostly with a bored tech who directed me to each station but was no help. My third visit that same tech gave me a one sentence directive for each station and left and it ended up creating pain. i have never had PT where I was not working with a PT. Why would I do that? A waste of time and money.

Friendly and kind staff, seems like they know what they're doing for physical therapy. They aren't…read moreadequately staffed for sports therapy though. The individual I was working with fully admitted he had no experience doing so. Didn't make any progress after a month. Ended find finding another care program but they make the first appointment cost the same as 6 weeks appointments so you absorb all financial risk.

Chris is a miracle worker. I had a brain injury due to an auto accident three years ago and without…read moreChris, I would not have been able to function or return to work full-time.

I never would of guess I could be pain free until I meet Chris! He is the best in town for…read moreacupuncture He cares about how you feel! I would recommend him to everyone!