WORST EXPERIENCE, waited over three hours to be taken back to a room to tell me they can't even…read morehelp me. Dr. Emily Barrett has a rude attitude and couldn't even care to explain medicines to the patient. Barley came to see me, didn't even make an effort to make me feel like she cared. DONT RECOMMEND.

I did not want to go to the emergency room, but my condition got to the point where I had no…read morechoice. I couldn't stand up or keep down water. I was in so much pain that I also couldn't sit up or walk. So I decided I should go. The moment I pulled up to the entrance, the security guard greeted me with a wheelchair. A lifesaver! I didn't have to wait too long, and the nurses and staff were all so kind. I think Annie was my nurse, and she was incredibly compassionate and loving. They put an IV in me right away and gave me some meds to make me feel a little better. I worked with David Barsky, PA, and he was so thorough, caring, and positive. His positivity brought cheer to the environment. By the mid-afternoon, I was feeling better, at least enough to sit up and shuffle around. I wanted to go home and not be tested. David listened and let me go. Looking back, that was a bad idea, and I should have taken a more thorough route. It's great that I can follow up with my primary care physician after this episode, though. I'm afraid what I have may be chronic, and I might have to go back to the ER again someday soon, but this experience made me comfortable and confident that I will continue to have good experiences in the future if I have to go to the emergency department again. When I got home, I thought I might have to be admitted again because the pain was coming on strong, but I took an anti-nausea pill and the medicine that the doctor recommended, and I was able to stay out of the emergency room. It took about three days of sleep, medicine, and one bite of food, until I could finally eat my first meal and keep it down. I am glad that we have such a good ED here in town. It's experiences like this that make me want to leave my legacy with them in my will one day!

My husband started seeing Dr. Ron Golan recently in the urology group. He was quite pleased with…read morehis first appointment and delighted he found a great urologist. Dr. Golan is a young and capable scientist. He has a good sense of humor but is also very professional. He's well educated having graduated UPENN medicine followed by Columbia, while still keeping current on evolving scientific research and data. You'd be lucky to be his patient with his bedside manner and strong scientific and clinical skills. Office was easy to get to, park and navigate to Dr. Golan's office. Highly recommend! See their website for more information.

Sansum/Sutter is a miserable experience exacerbated by the services clearly being over-subscribed…read more No parking at many facilities, long hold times on the phone, inaccurate web pages (e.g., showing doctors no longer there or not showing ones who are there), no followup. I had a coding problem/error from Lab order they sent in Nov. of 2025. SIX MONTHS later, they have not resubmitted the order correctly. No responses, no help. The medical teams are generally good but it is getting impossible to navigate to them through the crowds, disorder, disorganization and administrative incompetence.

I ended up getting a minor injury while on vacation and this was the closest urgent care near…read moredowntown Santa Barbara without needing to take an Uber. Check-in was fast and the staff was pretty friendly. Doctor was nice and was able to help me quickly. He only ended up charging me for a regular visit so I was lucky to pay less than what I was quoted on the phone since my injury was very minimal. Definitely recommend if you're visiting and staying along State Street or near East Beach.

I was woken up last night with a ringing in my ear and loss of hearing. As I was visiting SB, this…read moreclinic was the closest to the hotel where I'm staying. They provide different options of being seen - scheduled appointments, tele-visits, and in my case, walk-ins. My first impression when walking in was that the clinic was well lit, clean, and allowed spacing during COVID. I was welcomed immediately and saw the doctor quickly also. All in all, I was in there for 30 minutes. My only setback was that they didn't take my insurance, so I'm interested in knowing how much my bill would be. At least now I can enjoy the rest of my vacay.

Excellent care, like Concierge No wait on a Saturday morn…read moreand Dr Brasherian was kind, answered all questions and made me feel empowered again over my health and ability to heal. In past Dr Mellon has shown the same courtesy, knowledge and care We love these guys!

I was sent to this office for a workmans comp injury. Was told Urgent Care closes at 8pm, arrived…read more(7:12pm) and was told they were done seeing patients for today. You can come back tomorrow morning. Hmmmm lack of honest communication? Hopefully another office will be open tomorrow (Saturday) morning. I can have my work injury money spent elsewhere. Good luck "New Management"

It is a smaller hospital.They really take care of you. The nurses are very attentive and very quick…read moreto respond if you need anything. The food here is top, notch restaurant quality, in the cafeteria, as well as patient dining. Had a very good experience here!

I had a Surgery at the hospital on March 9th 2026. i had a terrible fall which entails a Titanium…read moreimplant in my hand. I asked when checking in the return of my Titaniam implant as they are worth money which I could have re-sold if I wished . I paid for it and I wanted it back. I asked 4 people prior to Surgery to relay to my Dr I wanted it back. They sterilize everything just like we do at our Dental office. i was told I would be called back next business day. No one called so I called back. At that point I was told I would have had to fill out paperwork for the return, at no point was that mentioned to me by all 4 people! One checking me in as well. So this does not happen to someone else, ask for the return of any implants as they are worth money and I guarantee they resell the metal just like we do with gold and other metals at our Dental office. Not happy about the way they brushed me off. My Doctor was great his PA was great! and if they relayed the message to him as I asked 4 different people I am sure I would have had it returned. Most important about this whole thing and not just what belonged to me, I strongly believe I was allergic to the metal which about half way in on my recovery my hand started loosing strength and causing problems. I wanted to see if there was a mixture of metals used. i Hope this helps the next person! Insist on getting it returned and fill out any paperwork you need to make it happen. Precious metal is worth money but, also important to know what was put in my body. I will get the companies name and investigate further. I do highly rate Dr Ashner Kupperman a great hand Surgeon in SB at Alta Orthopedics and his PA I will get her full name and post it! Both amazing people! BTW Goleta Valley Hospital has yet to call me back. I have left many messages! I have many concerns about chart notes that do not pertain to me from other admittances last year. Very concerning that a teaching hospital lets others that lack credentials write things in your chart that don't belong to you.

The staff not answering a phone call i had an accident i have to ask my family member to go in to…read morethe office to make an appointment!!!! and now they are charging $300.00 annual fee. the billing office and front office are not helpful at all. they received a rejections for the claims and asking me to call insurance. I am working for medical field they do not even try to call insurance to see what is the problem. I was waiting for my mammogram result they said Dr is busy i was so anxious and start to cry i was waiting for few days , then they said you need to make an phone call appointment after few days waiting I made an Appointment to DR read my mammogram result. I do not mind pay for that but the way they handling patient care is very unprofessional.

I was assigned to this medical group and scheduled four months out for a physical. I asked to be…read moreplaced on a cancellation list in hopes of being seen sooner. Nearly three months later, I called to check my position on the cancellation list and to confirm my appointment date so I could complete the required electronic forms (which couldn't be done without that date). I was on hold for over 10 minutes before being disconnected, then waited another 5 minutes when I called back. When I finally reached the new patient intake coordinator, I mentioned that it would have been helpful if the appointment date had been included in the email so I wouldn't need to call to confirm. Instead of addressing the issue, she became defensive, explaining how she was the only person in that role/ department. I told her I understood but felt their processes could improve and lessen the frustration. When I asked where I was on the cancellation list, she responded in a condescending manner, telling me they had many patients and that I wasn't their only one. I explained that I was aware of their multiple locations and providers and that I'd be happy to see any provider, of any gender, if it meant being seen sooner. Despite that, she continued to give reasons why it wasn't possible to move my appointment. I did finally drag out of her that I was third on the list in which I said there was hope. I thanked her and ended the call. To my surprise, she called me back in what felt like a passive-aggressive manner, asking why I had hung up on her. I told her I had thanked her and was finished speaking. She was upset that I didn't say good bye but instead said thank you and hung up. She commented on my tone, and I told her I didn't appreciate her manner toward me and that I was matching her energy at this point. The conversation escalated, and admittedly, I did say the f word once out of frustration because she had called back only to continue the conflict rather than help. She then stated she would be speaking with management to revoke my ability to be seen at their practice. I said I understood and would also like to speak with management. About a week later, I received a letter stating I had been removed as a patient and would need to be reassigned elsewhere. After reading reviews on Yelp and other sites, I noticed a pattern of similar experiences. In the end, they probably did me a favor, but the lack of professionalism, empathy, and accountability from their intake staff was incredibly disappointing and reflects poorly on how this medical group treats patients. I don't generally leave reviews but this was unethical and very disappointing.

My child has been seeing Dr. Kayumi-Rashti for over a year and she has been nothing other than…read moreexcellent. She is patient during our visits and listens to all concerns and questions and takes the time to talk to you about care in detail. I never feel rushed when I am bringing in my child for a visit. Her calm and professional demeanor is reassuring especially when your little one is sick. I have also called the nursing line to speak to someone immediately regarding my child's symptoms and they are super responsive and professional when guiding you and making recommendations. The 3 stars is due to the staff, specifically the front desk. On multiple occasions I have found the front desk staff to be unorganized and dismissive. I have worked in healthcare for over 10 years in various positions and facilities, I know how hectic and stressful the industry can be. I always try to approach difficult situations with the staff with empathy and compassion but it is difficult with this office when the front desk staff is unprofessional and quick to blame and shame patients/parents without even bothering to understand the situation. A recent example includes miscommunication about my child's visit. It wasn't made clear that I would not be seeing the doctor that day (even though the doctor said they would follow up on symptoms during this particular visit). When I asked if we could see the doctor, the back office staff asked the front desk and the response from one of the receptionists was "I hate when they do that." I hate when I am put in shitty situations due to lack of information and communication, but here we are. While I appreciate the care provided by the physicians and nurses, the front desk's poor service detracts from the overall experience. Improved training and stronger focus on patient interaction would make a huge difference.

We are so grateful for this clinic and our pediatrician Dr Brian Santacrose. We have ALWAYS been…read moreseen same day or within 24hours for urgent matters.... Even once calling at 4pm on a Friday and getting seen at 4:30pm!! He is on time and attentive. Staff has always returned my calls, even messages almost immediately. They have been flexible and wonderful to work with during the pandemic... prioritizing safety and patient access. Even accommodating my cash pay needs when we had no insurance x 1month. I feel grateful to have a pediatrician and care team that make us feel supported and well looked after.

I went to the emergency room with extreme pain. Dr Emily Barrett was dismissive and rushed. When…read morethe initial treatment did not work she refused to speak with me again and discharged me. I am not a frequent flyer at the dr or emergency room so being treated so poorly was a shock to me. I was discharged in extreme pain with no recourse. If I can't get severe pain treated at the hospital where am I supposed to go? If this wasn't inadequate care and early discharge I don't know what is.

I love this ER. It's clean, has a spacious waiting room, and friendly staff. The physicians are…read morevery skilled and listen to the parents concerns/needs. The wait times are usually reasonable. It would be nice if Cottage had a children's waiting area or ED, but since they don't, this is the hospital I usually take my kids to.

5 star service all around for my delivery. I had twin girls by emergency c-section at 32 weeks in…read moreAugust of 2014. The nurses were incredible in the L&D department, maternity ward, and the NICU. The NICU staff is wonderful. Very kind, knowledgeable, and experienced. So many of the nurses have had 20+ years experience in the NICU. That was comforting. The Neonatologists were great as well. They always took the time to sit and chat and answer as many questions as we had. The doctors were also available by phone if we happened to miss them in the NICU. Unfortunately not all hospitals have the same environment as Cottage's NICU. The new hospital is beautiful and the food .... Holy moly. A hospital with a menu! Awesome.

Cant believe you have a female person like Jesse answering the phone!! First off she is extremely…read moreRUDE! Second - she should be trained to deal with calling loved ones of people who are passing away!! My brother admitted himself yesterday to the covid unit , Jesse said he wasnt there and then when I said "chk again" cause she miss- spelled the name Smith 2x she actually yelled and said "I TOLD YOU HE WASNT HERE - YOU GAVE ME HIS NAME 3 TIMES!!" Wow - what a totally inappropriate response!! When I said let me spell again to dbl chk - she hung up Disgusting behavior and I will be writing a letterto HR about her Have some class lady!!

Working for a pharmacy I constantly have to call Sutter (Santa Barbara Obstetrics) for help on…read morecustomers prescriptions due to doctors/office errors in writing the prescriptions it's literally impossible to get ahold of them. Takes multiples tries and after a total of about 2 hours of being on hold they simply take a message and take yet another day or so to return a call. It's disheartening for their patient to have to wait so long to get their medication. Their new phone system is impossible and some of the office staff are not well trained when taking the calls.

Recently I had a visit to Urgent Care. I paid my co-pay before entering. I needed a short test…read morethat was done by a staff member. A week later I got a bill for another co-pay! Turns out, that showing up counts as a visit, but apparently having a test done is billed like another visit. So, a second co-pay. Ever since Sutter took over Sansum, it has been a nightmare. They don't answer phones, impossible to talk to a human, hard to get appointments. I MISS SANSUM!