Very weird experience. Sunday morning my guinea pig passed away. Got online and saw that they…read moreopened at 8am. No answer on the phone for about an hour so decided to drive up there. Called again on the way and a very nice man named Mitchell answered and met us there. He said that she would be cremated the next day and we would get a call to pick up probably in the afternoon. It seemed like he really cared and understood what it was like to lose an animal. We asked what the office hours were and he said it's a family business and he's just up the road 10 minutes away and they will call and arrange a pickup time once everything is done. He accidentally overcharged us but even pulled cash out of his own pocket to make up for it. The next day I get a text from an unknown number with my name spelled wrong saying that my pet was finished yesterday and is ready to be picked up. I said great what time do you close today? The person who I now know is the owner texted me back and said well I'm leaving now. I texted back okay can I pick her up tomorrow? ....No response. Waited 35 minutes and I called the business. The owner Leia answered and she said she had left for the day. I said okay can I pick up in the morning? She said she had doctors appointments in the morning and wouldn't be available until after 12 and they close at 2. (In the middle of our work day). I told her that it's kind of been a weird experience with the business hours and the communication and being overcharged. I'm new to the area and now I'm kinda nervous. She said that the website was wrong and those weren't the right hours. (How would I know that?) She said I can be there today at 4:30. I said perfect my husband will be by. If things would have stopped there I wouldn't have left a review or been that upset. Instead 20 minutes later she calls me back. I thought she was changing the pick up time or to apologize. Nope she called to tell me she didn't like my tone and that I was ungrateful for all she had done for me. Not once on either call did she ever tell me that she was sorry for my loss ect. She said "Jesus Christ what do you people want from me?" I said all I want is to be able to pick up my ashes and I've been flexible with the time. I told her it was confusing to get a text to pick them up after she had already left for the day. She said "well that's how I always do it." She was very cold and rude. She then told me that legally she didn't even have to give me the ashes and she could hold them for several more business days. I don't even understand why she would threaten that. That's when I started to panic and wonder if I would even get my baby back. All I asked was when I could pick up and what the business hours were. I can't believe this is someone that owns a business working with bereaved people. I have four other guinea pigs and a dog and I'm sure I will be needing more services in the future so was hoping to find a good business to have a relationship with. Even though Mitchell was so sweet after reading other reviews and seeing that others have had similar experiences I don't feel comfortable being back. She should probably leave the customer service to her employees because threatening to hold the remains is unbelievable. I don't even understand why it escalated to that. My husband got there to pick up and the owner wasn't even there. Her employee was confused and said he had been there all day and she wasn't even there. I will say that I appreciated the foot prints, hair cutting, and the urn that was included. Again Mitchell was great but the owner was extremely over the top and rude. All of that was so unnecessary at a time where I'm already sad and going through losing a pet.

We unfortunately lost our little girl Addison after nearly 17 years. When she passed we called the…read moreNashville Pet Crematory and even though it was a Sunday evening within a couple of hours we were able to meet with them and they took care of us. They were extremely sympathetic and made my wife and I feel like family as they took care of a member of our family. They were able to not only offer us the needed services, but also gave us options for available upgrades without pressuring us to get those upgrades. When we got Addison back the presentation was respectful and great care was taken to preserve her memory for our family. I would recommend them to anyone needing similar services.

This place used to be so wonderful. Now it's just a corporate money grab. The first options are…read morealways the most expensive and bypass common sense to just cut straight to whatever makes them the most money. Staff used to be so nice. Now just cold with now personality. Beyond just doing a job; seriously not caring.

Seems to be a caring group of people who will gladly take care of you & your animal. My dog was…read moregetting her rabies shot & when the vet came to pick her up my dog snapped at the vet. The vet simply stepped back for a minute or two so my dog wouldn't be startled again & then did the shot almost nothing had ever really happened this was also on the weekend they have a rabies shot discount so it's a very busy day.

My husband and I unexpectedly lost our cat this week and Wanda was amazing. She was patient with me…read moreover the phone while we were discussing arrangements (because of course I was barely keeping it together). She was empathetic, welcoming, and reasonably priced. Now I hope we will not need her services anytime soon, but will be using her in the very distant future.

From the owner: I have loved, breed, cared for, trained, shown and been loved by Shar-Pei for over 30 years. I have…read morebeen in your place. Experienced the love and hurt of having a pet and loosing them. I will care for your pet as if it was mine.

Quick e-mail response. Unfortunately she was unable to help us that day because of her schedule,…read morebut she was able to recommend a couple of other places that could possible help that day.

Our beloved grayhound is dying. I tried calling and they said on a recording that if I sent an…read moreemail they would respond quickly, more quickly than by phone. It has been almost 6 hours and I have had no response. Our dog is dying and they haven't responded. Some compassion, right??

Best staff EVER! Also, their costs are about a third of the emergency clinic in Nashville, at least…read morein my experience. Shout out to Avannah and Kelly. I will drive to Murfreesboro every time if I have a pet emergency and I highly recommend you do too.

I have been taking my pets to this veterinary hospital for many years and have always appreciated…read morethe care they received. Unfortunately, the level of service seems to have declined recently. In the past, I was able to bring my pets in when an emergency arose, regardless of the time. Recently, however, I was told that my pet could not be seen until 8:00 AM. This was particularly concerning given that the hospital's website advertises itself as a 24/7 emergency veterinary facility. If the emergency services or hours have changed, the website should be updated so pet owners know what to expect when they have an urgent situation. I'm disappointed because I have been a longtime customer and previously had a much more positive experience.

Saw Dr Pray today with Smokey. He has a paw pad problem. Dr Pray checked his bones,muscles,joints,…read moreand gave him a good bill of health. We were worried about him. That's the care you expect from Dr Barry Fly and Dr Brad Fly at Nolensville Vet Clinic. Sometimes it is not serious but they check your pet out. Thank you.

Terrible service provider, disorganized, outdated processes. Major turnover with drs/staff…read more Prescription process archaic - paper only. Lost packages in mail and had prescription expire only to find out I had to bring my pet back to office in order to re-obtain. The highest priced veterinary clinic in the entire region. $150+ for a small 22 lb dog for cytopoint injection (several other options in the area charge ~$100 or less).

They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Goose Creek is always willing to make room when urgent situations arise, and for routine visits,…read moretheir prices are fantastic. They started asking people to wait in the car during COVID and kept the practice going, which really cuts out a lot of the choas inside, which is good since the lobby is fairly small.