I have eaten at Benson's more than 20 times. In the early days it was quite good, but since the main chef has moved on to their new restaurant ventures it is no where near as good. Most recently we went there for breakfast and it was disappointing.
I ordered eggs with crispy bacon on the side, and asked if they could please make it extra crispy. The meal came without the bacon, I asked the wait person and they said it was coming. When it eventually came I had all but finished everything else and the bacon was under-cooked by normal standards, limp and grey. I said it was too late because I had already finished, and that there was nothing crispy about it, so I would not accept it or pay for it.
We could then see the staff looking at us and talking together when the waiter took it back. When I went up to pay, no mention was made of the bacon, let alone an apology...
How hard is it? Yes, I was disappointed and annoyed they had messed up my breakfast but an apology would have gone a long way to making me feel better. The problem is that there are very few good options for eating in Belgrave and this used to be one of the better ones. read more