My original review was too long and detailed. So this is a shortened down version.
Ordered incorrect plants and had them delivered so they were in pots that got blown over on our front curb over the weekend.
Out of 5 trees planted, 5 died (or replaced), 3 were refunded, 1 was replaced and 1 was not covered under the guarantee. Even though they planted and watered it incorrectly according to an Aiken Master Gardner
Started a fire pit area but forgot to put down weed barrier under the stone (they did offer to scrape the rock and put it under but we decided no.
Placed a rock area next to the house but didn't bother to put the steel edging in and when they came back and inserted it it was a mess. It was not straight and went too far past the building.
They set up initial watering as we had see, sod and beds. The drip was messed up from the beginning and I believe still has some issues. The Master Gardener could tell the lawn was a swamp. I had complained about it yet received no information regarding changing any watering schedule. At the very last communication he said the watering schedule is the customer's responsibility. I call BS. Not in the first 90 days when you tell me once setup we will tell you what we recommend for watering. Then it becomes the customer's responsibility.
We had Benson out for the sod replacement and sprinkler review and they said they had checked all the irrigation. They did not adjust the controller (which was still running per their schedule - 5 days a week, twice a day, 30 minute for sprinklers and an hour for drip. I had complained several times about the swampiness of our backyard.
These are not bad people. They want to do well for their customers and themselves. I would recommend they get a business coach to help them through this next phase of their business. At this stage I cannot recommend them. I did provide them with feedback. read more