Service was super rude. Store is very small and very cluttered. I felt claustrophobic. Most…read moreexpensive gas prices around, too bad it's right by freeway for convenience. Too many people traveling probably go here and get a bad taste in their mouth about Chico. Based on employees attitude's alone. It's too bad. Idk why they're so highly rated. Everyone i know hates this place, almost as much as Dinomart by Walmart. The staff are so crazy. One girl smashed head onto counter and constantly cusses at other staff and customers. At least they don't do that here.

Dirty cars gross me out. Whether it's mine (which is rare because I'm all about a clean machine!)…read moreor someone else's. Just so happens it was my ride that was the dirty birdy on this occasion. Not familiar with car washes in the area, I found this one on Yelp :) It was conveniently located right off the freeway so off I went for a wash. I wasn't sure how clean my car would get from going through what looked like a very simple and quick "drive through" station but, any amount of improvement was better than nothing! I ran inside, paid for my "quick wash", and was told to enter the number on my receipt at the entrance to the car wash. Simple enough, just how I like it! Drove up to the entrance, dialed the digits on the pin pad and drive into the "dome". It was very quick, aprox 4-5 minutes and viola! Clean car! Well sort of... after the wash, I pulled over to dry my car off and give her a good vacuum. I noticed it still had bird poo on the hood and the back window but, I wasn't surprised. Seems like birds these days have cement doodoo and sometimes it's almost IMPOSSIBLE to get off. The quick wash actually got my car pretty clean and the vacuum was powerful too. Gave enough time for me to vacuum front, back AND the trunk area (only a buck got the whole car vacuumed)! Yeah baby! Nothing better than a clean ride, thanks Thorntons!

For some reason they have the members and self-pay closed. The car at the front of the line is…read moresigning up for a membership or something. and there are seven cars in line. Two in front of me and four behind me. We have been sitting here for about Fifteen Minutes, and we are still waiting for this front car to get out of the way. This whole experience is making me want to cancel my membership to this place. We come here for convenience. Not to sit in a line for 15-20 minutes Waiting for one car to move out of the way. Please do better.

Signed up for the #1 membership. Got car washed today, and so far not impressed. To be fair, the…read morecar was pretty dirty, but... The guy guiding me in only have a quick spray of the bug cleaner on the car. Didn't even hit the passenger mirror. I would say at best it got about 1/3 of the bugs off. Most of the car got clean, but it totally missed sections of the back of the car. And where the dryers missed, the spot free rice didn't do its job. I have a full month, so I may come back and edit it this, weather it's better or worse. But I can tell you so far, I'm not impressed. Photo attached is of the front of the car after the wash. You make the call...

Fast and easy. Touchless car wash with card payment inside the washer station. My go to carwash arearead more

Update: Eric's was supposed to be open today, but they're closed. I hope it's not for good…read more Original post: In the fall, the pepper tree in our front yard sheds detritus and my Dodge Charger looks like it's been sitting in a lot for years. Eric's charged me for a regular wash, despite how filthy my car was. I was very pleased with the attention they gave to both the exterior and interior. Eric's is the bomb. I'll be back.

When they first opened, they had 2 wash techs at the beginning of the wash, one to brush on each…read moreside of the car!! . Now, only one wash tech for the drivers side!!! Raise the price an cut extra employee!! So, every time I go thru the wash, I go back around an ask for the right side to be brushed!!! Everyone should start going back for a second wash, maybe they'd start having 2 wash techs again?? The other thing I see occasionally is one or even two washing machine not working!!! Just setting idle as you roll by, again, I go back for a second wash, pointing out that they have broken equipment!!! I've even ask for a free wash later to make up for the lack of a good wash job!!!

Website prices are misleading! A $10.00 quote on the website was actually $16.00 when I got there.read more

Most of their washers are out of service with no posted signage. There's no information to get…read moreahold of anyone when there's an issue with equipment. I just went today and lost money in the self serve and automatic car wash. Don't go unless you feel like donating to a lost cause....

Beware - this place is totally unreliable and you will have no recourse if you can't use the…read moreequipment as paid for! Went to use the touchless automated car wash tonight - the facility seems pretty dilapidated since we were here last but we went ahead and paid for our "special"wash using the kiosk and entered the wash which did start its cycle - about halfway through the soaping, it just seemed to quit - the rest of the facility still had power (other customers were still using the vacuums) but the touchless just gave up - there was no one around AND there is no contact information anywhere on location OR online to report the issue. Luckily, the machine quit in a position that didn't impede our exit. We will NOT use this location again. Before this, we had used the facility for more than 20 years and always been very pleased with the facility upkeep, care, and amenities. Hearing that there has been a change in ownership explains the drastic change in reliability and service.

I've been coming to Scrubbs for years. There have been a couple times where things were missed or I…read morethought could have been done better. Each time I reached out to management and let them know, they always took steps to make it right. I think this is a great small business who employs some awesome people who work incredibly hard. It's important to give businesses a chance or even two. Your one experience can't be used to sum up the business as a whole. Scrubbs has always gone beyond to make sure things are taken care of especially when I've communicated what I needed. I'd recommend this business to anyone looking for a job well done at decent pricing.

I drove up I-5 in the dark and gathered a massive collection of insects on the front of my car. I…read morewent to Scrubbs the next day and asked for an exterior wash. My man Zach recommended the no frills $15 wash. I accepted, and I must say, those car washers put in way much elbow grease Scrubbing off the bugs. My car looks like new now :) Shout out to the car washers! You guys are the professionals!

Change machine was broken and nothing works. No contact info either so we left. Waste of time!read more

Worse Self wash I've ever been to, nothing works the washer and the vacuum ate my $5!! And there no…read moreinfo to get my money back VERY IRRESPONSIBLE!

I did a lot of research and talking to folks, and concluded that Advanced Car Care hit the sweet…read morespot. Turns out I was right. Top notch products, excellent outcome, and Owen was very easy to work with; very accommodating for schedules, and took the time to explain everything. My car looks very nice again. Highly recommended.

Owen is great. He has detailed my car twice and it has been excellent both times, and very…read morereasonable considering the high level of diligence. I will definitely be using his services again.

Absolutely, Undeniably HORRIBLE. For so many reasons that you can't even begin to wrap your head…read morearound, not only does this specific car wash, disappoint but they are extremely unprofessional!!!! Their employees that prep your car before the automatic wash are pure Lazy, UNEDUCATED, UNDERTRAINED, and LACK SERIIUS CUSTOME SERCIXE!!! You ask them a question and the staff have no idea how to answer or better yet, what you're talking about........ You ask for a manager's phone number, and they can't even provide a number. And have no idea where to locate it or for the matter where to even look!!!!! By the time you realize how to contract the higher-ups, they are still digging and searching in the office for the number. Better yet, you leave a voicemail and nobody and I mean nobody every contacts you back. Whether your leave 2-5 voicemails.. TRUST ME, DO YOURSELF A FAVOR, never support or rely on this company! I wanted to support local and thought they were a local business, but they are straight garbage. PLEASE, PLEASE, PLEASE DO YOUR SELF A FAVOR AND...... DO NOT GIVE your HARD EARNED MONEY to THIS BUSINESS OWNER like this. THEY don't give a CRAP ABOUT YOU..... You as a customer or your contribution to their Business!

(That same message I already sent to the customer services @ the headquarters a few days ago)…read more My name is Christopher and I am Deaf using ASL (American Sign Language). This is extremely important and I have to do something about it. I am not very happy & very dissatisfied with one of your services in Chico when we took my SUV (Ford Explorer, navy blue color) to the Surf thru Express Car Wash in the south part of Chico, CA last August 8th. People were nice but not sure about their "integrity" (or your company's?), we chose the top level, $22 one-time payment. Yet, they did not do a good job which caused us to redo *twice* (driving thru the wash bldg) within minutes due to numerous dissatisfactions. If the credit hasn't been reversed, we have to let our attorney know. They are waiting for our "green light:" (or not). You have until next week, August 20th. I dislike making threats but based upon a few places like yours taken advantage of us, deaf people. Hope you understand my discouragement. It crushes our hearts typing you an email like this. Hear from you whenever you have time but as soon as you can, can you? This is because I am not the only one who expressed concerns, too.. But pls refund $22 back to me ASAP and tio IMPROVE the service by adding *pre-carwash* "hand washing(+ scurbing, too) as well just like many luxury (or sophisticated) car wash companies do. This is all. :)

The staff there is insane. At least one of the employees is. She has colored hair, I think purple,…read moreand nose piercing. She swore at me, before smashing her head as hard as she could on counter. Split her forehead open. There was BLOOD EVERYWHERE!! All because she couldn't figure out how to transfer gas from one pump to another!? Wow. She's still working there and still swearing and yelling at customers and fellow employees. I will not be going back and I spent $150+ a week here. I told all my friends and they will never go, and ones that did go here, don't anymore. Go to AmPm or 7-11 down the street. Prices WAY lower and staff definitely way friendlier! They don't need straight jackets at least! (If I could, I wouldn't give it any stars).

Car wash is no good. Left many spots and nozzles barely work. Also high priced tobacco.read more