I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location

If you have a family member who is in need of assisted living arrangements, long-term full-time…read morecare, adult day care services, or a short-term rehab arrangement, this is absolutely the best facility in the area. The staff are amazing, and truly care about their residents. The facility is by no means brand new, but it is kept neat and clean, and has been renovated recently. Because this is a small facility, the residents are treated like family, and the dining services are able to accommodate special meal requests. The food is top-notch, and much better than any you would expect at a similar facility. When the staff genuinely cares, it really makes a huge difference in the overall atmosphere and attitude of the residents.

From the owner: Briar Hill Health Campus, a senior living community in North Baltimore, OH has a variety of senior…read moreliving options. Our assisted living options include apartments in our stately main building, personalized memory care options, and short-term care skilled services. Come enjoy a stroll around our lovely grounds, share a meal with us, or attend one of our many social events to see all that Briar Hill Health Campus has to offer.

The staff here are very friendly and patient with each client as they push them to strengthen…read moremuscles for greater independence. Yasmine and Tina are just two of the staff that stand out for their professionalism and expertise. They bend, twist, (lol) and drive you as far as you can push yourself to get stronger, but never to the point of pain. They give "homework" assignments so that you can continue some of the exercises and movements on your own. From the young ladies at the desk (Fiona and Lacy) who greet you upon entry and process you in, to the therapists who always meet you on time for your appointment and escort you to the physical therapy area. The facility, including restrooms, is immaculately clean.

They do a great job communicating with your surgeon, assessing your progress and pushing you…read morewithout injuring you. Appointments are met on time by a friendly staff. Scheduling is easy.

Two weeks here made all the difference. I would stayed longer, but the insurance company disagreed…read more When I arrived, it was following a spinal injury, back surgery, and treatment for blood clots in my lungs. The spinal injury left me with a weak leg and I was unable to walk. After three hours of physical therapy and occupational therapy per day for two weeks, I was able to walk with a walker and I'm now at home. (To the cat's great relief.) Following the surgery I was not allowed to bend or twist my back or to lean. The physical and occupational therapists helped me understand what I was capable of and taught me new ways to perform daily tasks using devices such as a reacher to pick things up and a tool to put socks on. Everyone was caring, helpful, and supportive.

I have been to quite a few facilities for healthcare and rehabilitation after a Cardiac & Stroke!…read more I am so thankful for the care of that. I received their every person I interacted with whether it was the nurses the A's the doctors the staff in general made my visit so pleasant. It was a clean and beautiful facility, even though it was under construction, it did not affect the ambience of the facility. I would recommend this place to anyone who needs to rehab from a surgery or from a stroke or heart attack, All I the equipment was nice and clean. They were constantly sanitizing and cleaning the equipment every time it was used. I never felt so safe and had a good workout as well. I suggest the facility. for anyone looking for a place that has great staff and attitude excellent service and help to get back to your regularly scheduled life.!

Very concerned about injury great service , took the time to ask all questions and concerns.read more

My PT is punctual. Has a great personality and is confident in her instructions. She knows just…read morehow far to take me in exercises and when to stop. We have great conversation during my exercises, which makes the time pass quickly. She leaves me detailed written instructions of what I am to work on in her absence, bonus exercises to do, should I feel that I can do more. Her attitude makes me want to accomplish more. She is very encouraging. I look forward to her visits.

I went to Willow Brook to visit a friend who recently moved in there. This was the nicest senior…read moreliving facility I've ever stepped foot in! Normally these places have a strange smell. Willow Brook smells warm and inviting. There are sitting areas to visit in so that you aren't stuck crowding into one of the rooms. The staff that I interacted with were kind and helpful, and they all knew my friend by name. I would definitely recommend this place to anyone who is unable to live alone anymore.

From the owner: Are you looking for lifestyle or healthcare options for yourself or your loved one? With three…read morecampuses in Delaware and Worthington/Columbus, Ohio, Willow Brook Christian Communities provides the highest quality of Christ-centered senior care throughout life's journey. We help older adults live to their fullest potential by providing homes and services delivered with compassion and love. There truly is a "Willow Brook Way," and that's what we call it. We watch for people who "have it" in our hiring practices, we teach it in orientations, we reinforce it in evaluations. The Willow Brook Way culture is behind every perfect nursing score, every satisfaction survey, and every accolade given by our regulators and our peers. It is real, and we are proud of it.

My time at Luxe has been amazing. I love interacting with my friends and people who have become…read morefamily. The residents greet me with smiles and I love you, which to me is everyone. I couldn't imagine being anywhere else.

I had a very bad experience The food was terrible the place stunk really bad there was poop and pee…read moreall over the floors I would never go back there again if my life dependent on it It's the worst place I have ever been

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

Appointment on time Caring staff, answered all questions…read more Good follow-up Have been a patient on several occasions and always pleased

We recommend Reunion Rehabilitation Hospital with provisions. As a background, I spent an extended…read morestay in The James. That left me unable to walk. I spent 13 days at the Reunion, with ten days of rehabilitation. The OT and PT were amazing. I received one and half hours of each a day. Nancy and Kerri were my therapists, and they were fabulous. They challenged me every day, and that was what I wanted. I could see improvement every day. These women were supportive, encouraging, and genuinely interested in my progress. The nursing staff was cheerful, attentive, and competent, everything you would wish for. Freddy, the night nursing assistant, was a joy. Plus, the food from the kitchen was really delicious. My provisions dealt with the disappointing case manager. I see this as an opportunity for Reunion. This part of my experience was disjointed and chaotic due to the case managers' disorganization. All of our dealing with the case manager were disjointed. The first meeting entailed what we needed and very little of what we needed to know. We receive confusing or lack of information for my home release. The wheelchair was ordered, but not the footrests, which came later. The commode needed to be reordered as it was not what OT recommended. On the day of discharge, I had two modes of transport show up an ambulance and a wheelchair van. We requested transport by ambulance as the ramp had not been installed. The case manager really could make this less stressful by developing a checklist of the things that need to be communicated and ordered.

A Five-Star Haven for Mom (and Peace of Mind for Me!)…read more After interviewing 9 assisted living facilities across Columbus this past March, I did what any thorough first born son would do: I created a spreadsheet, took notes, captured all the move in and monthly costs, and probably annoyed more than a few executive directors with my questions. But the moment I stepped into The Inn at Bear Trail, I knew I'd found "the one." And I'm not just saying that because it smelled like fresh flowers and good decisions--though it absolutely did - even the Memory Care unit! (trust me that's a key clue that they are on top of things). What sealed the deal? The staff. These folks are the real deal - Starting with Mike Harvey who runs a tight ship over there and is super attentive via text or voice at all times. His aids and nurses are professional, warm, and genuinely there when you need them. They move through the halls like a well-choreographed dance team, always available, always positive, and always one step ahead of what my mom needs next. They're proactive about her care, catching details I'd miss and implementing solutions before problems even arise. It also did not hurt that they were the most affordable option out of all the other AL places I toured in the Columbus area. My mom is thriving, and honestly, so am I. Knowing she's in such capable, compassionate hands? Priceless. If you're searching for the best care for your Mom or Dad and you want them in the Columbus area stop searching. You've found it. Highly Recommended. No spreadsheet required.

We are paying a significant amount for care, yet the overall experience has been disappointing. The…read morequality of the food is minimal, and residents are restricted to eating only during designated meal times. If a meal is missed, there are no adequate alternatives provided--sometimes only broth and crackers are offered. Services that are supposed to be included in the monthly fee, such as weekly cleaning and laundry, were not consistently completed without repeated reminders. It often required ongoing follow-up with staff to ensure these basic services were performed. There have also been concerning issues with care. On one occasion, a nurse attempted to administer an excessive amount of medication to my parent, which raised serious safety concerns. Additionally, the facility manager has not been particularly approachable or helpful when addressing issues. Billing has also been problematic. The most recent statement included additional charges we felt were not owed, requiring us to escalate the matter to corporate. To their credit, the corporate office was responsive, professional, and understanding of the concerns raised--many of which extend beyond what is outlined here. If issues arise, I would recommend contacting the corporate office directly at 740-345-3700 under Jerry McClain Companies