Fifty years a subscriber. I wanted to support a local news organization. No more! Tried to cancel and they fought us all the way. Singed up for Cascadia. read more

This isn't a newspaper: It is a scam disguised as a local news source. They like to raise the prices dramatically, then automatically renew your prescription and charge you this higher price without notifying you. They make sure that when you sign up, the part about the automatic renewal is in the very fine print. What is worse, they also make cancelling your subscription very difficult. You cannot do it online, you must call their poorly manned call center at a certain time of the day and wait a long time to talk to anyone. read more

I got a $0.99 monthly subscription then they unknowingly upped the price to $20.99 a month. I called them to cancel my subscription and this lady kept trying to cut the price. All I wanted was to cancel my subscription! She offered $16.99 per month. I said, "no cancel my subscription this I fraud!" She then offered $9.99 per month again I said "no I don't care just cancel my subscription!" Then she offered 2 months free and $0.99 per month. Again! I said, " no I'm calling my bank and reporting this!" My bank filed a complaint against the company do the same talk to your bank and cancel the subscription. Never subscribe to this newspaper it's awful. read more

If you want to waste money and get the worst customer service, subscribe to this horrible newspaper. They don't even know how to write; AI can write better than those horrible writers. read more

ABSOLUTELY TERRIBLE CUSTOMER SERVICE! I renewed my home delivery subscription for $70, which was apparently close to the time when they were suspending home delivery. They didn't bother to mention that I was paying for a service that they soon were no longer going to provide. multiple calls and emails failed to give me a refund for the period I paid for but did not receive the product. On what planet does a business take your money and not give you what you paid for. This is disreputable. Shame on them! read more

Dont, and I repeat DONT sign up for the Bellingham Herald. In the past I signed up for the $ 1.99 per month offer and was able to cancel when they wanted me to pay full price. HOWEvER The second time I signed up for the introductory offer they did not respond to my request to cancel. I tried to cancel via my account and I sent emails to customer service but got no response. I ended up paying full price which I didnt authorize. Finally I called and ended up talking to a boiler room in a far away country. I am sympathetic to what is happening to our Newspapers in the US but there is no excuse for making it near impossible to cancel a subscription. Im done for good as the Herald is now a bait and switch operation. Very sad. -Wheelhouse read more

TAKING ADVANTAGE OF THE ELDERLY My grandma has been trying to get her paper delivered on Sunday by calling customer service countless times. Sometimes it doesn't come and sometimes it comes the next day. Finally, she decided to cancel. Weeks later and she is still receiving the paper, just not on the day it's supposed to come or not at all. Customer service takes 10 minutes to finally cancel it, but it's hard to tell if they're actually going to do it because they try to convince you to continue your subscription. TERRIBLE, AWFUL COMPANY! read more

I cancelled my subscription in writing in October 2023. I received an automated response saying they received my request. However, the herald kept charging my account through January 2024. I sent another request in writing in early January. No one responded to me. I called the Herald later that month, and they claimed to have no documentation that I cancelled my subscription. They refused to refund my account for the months they fraudulently charged me. I opened a dispute with PayPal (the account I used to pay the subscription). PayPal closed the dispute and refunded my account because the Herald did not respond to their inquest. I considered the situation resolved. A couple months later I received a letter in the mail that the Herald has sent me to collections without notifying me for those charges I disputed. This company is okay with hurting my credit score and financial reputation after they fraudulently charged me and refused to refund. read more

They've actually improved over the last year. Keep it up and pay more attention to customers! With this level of reporting and better customer service you can only go up from here. read more

If I could give negitive stars I would do that. Customer Service is horrible. I have had multiple problems with theBellingham Herald. My elederly dad wanted to keep getting the paper. So many issues from not having them deliver to thowing it in the street makeing promises they had no intention to keep. I kept a log everytime I called for the same issue I stopped after 27 times. I could go on but it I think my point is made. read more

Last summer, two salesmen from the Herald came into my apartment building (not sure how they even got in as it's locked unless you have a key) and tried to convince me to buy the Bellingham Herald paper. They told me how people like them were losing their jobs because no one wanted the paper delivered anymore and I, feeling a little pressured, decided to get a subscription just for the summer. The next day, my card was charged. The following three weeks went by, and not a single paper was delivered. I called, and let them know. They apologized and fixed the problem, which I thought was nice. It's been 5 months since that subscription ended. They called in September and asked if I wanted to renew, and I said no and haven't received a paper since. However, today I received a notice from a debt collector for my unpaid balance with the Herald! How surprising, seeing as 1) I cancelled my subscription months ago and 2) haven't received a paper since then. When I called, they claimed I had never cancelled the subscription. Well, then why haven't I seen a paper? They had no answer. I never wanted a subscription. I don't even read the paper. I was feeling pressured by their pushy salespeople and wanted to be nice. Looking at other reviews, it seems like this sort of behavior is patterned. read more

I purchase this paper for my 92 year old mother. I have automatic payment withdrawn from her account every month. They have raised the price on my mother twice by over $30.00 and have never informed or ask if she would still like the paper. My mother is on a fixed income & any price increase but's a financial burden on her. I have called and complained both times and was told they would change it back to the original price. Customer service is out sourced and hard to understand. If my mom didn't depend on her paper, I would cancel it. Also would not give any star rating if possible. Terrible paper. Not worth any price! read more

I absolutely hate dealing with this newspaper in every way. The website is terrible and confusing and customer service is even worse. The people who answer the phone are very rude. They refused to give me the introductory deal for paper delivery and this paper is way too expensive for what you get at the regular price. My account number always came up invalid when trying to pay my bill. I took it for a few months, but I am done!! read more

Bellingham Herald seems torn between jamming as much advertising into ones face as they can, next minute, black the screen, can't view advertising unless you subscribe, 99centc please. I tried that one time, as well, for the express purpose of leaving a comment.Another whole layer. read more

My name is Elissa Limas. Last year I ordered the Bellingham Herald for my son. His name is Thomas M. LIMAS # 0000419. He is incarated in Whatcom County Jail. I have tried and paid three times for him to receive the paper. Only to find out he cannot get the paper because he doesn't have a house number. I live in Arizona. Please help me to get the paper to my son. He is at the jail at 311 Grand ave. Bellingham. Help. read more

Ick! This has got to be one of the worst papers in the state. They have a long storied history of getting information mixed up or just plain wrong. My mom said if you can't say anything nice, don't say anything, so I'm done... read more

I stopped into the paper over a month ago to do some advertising, nobody in sales was available so I gave the receptionist my card, she said she would pass on my information. A week later I sent an email via the papers portal. Nothing after 2 weeks I called sales and spoke with Rusty. I told him I would love to keep our advertising dollars local but have a problem with a team that can't return a call or an email. He said ohh sorry, how can I help. No, "I'm sorry, I'll find out exactly who dropped the ball so it NEVER happens again". I'll say it again... 2 weeks and no return call or email, and now Rusty wants to take our advertising dollars. Who hires these people? I sent emails to multiple people at the newspapers newsroom and the calendar section at the paper, Nothing! So sad that the history of this paper, that people in the past worked so hard for this company left it in the hands of people that just don't care. read more

This newspaper company sucks and they're untrustworthy. I bought a subscription with them and was told that after 6 months my subscription would be canceled until I renewed it. After the 6 months I kept on receiving the newspaper and had to end up paying an extra $20. I paid it, and canceled my account for good. However it's not over. I get calls from the employees there every so often asking me if I want to renew, do this, do that, blah blah blah. I got a call about 10 minutes ago and was so pissed off I cussed the employee out. She told me she will put me on the do not call list. So hopefully these crooks will leave me alone. read more

I came across some people selling Bellingham Herald subscriptions outside of Haggen one day and decided to give them a chance. I like the content of the paper but I did have a few problems. For one, multiple times my paper ended up in the deep and overgrown drainage ditch on side of the road. Like I said I enjoyed the content but for personal reasons I decided that it wasn't for me and I went to cancel the subscription. After I cancelled I start receiving phone calls. They asked me if I wanted to do the online subscription and I said no. Whoever I spoke to on the phone added me on to the online subscription anyways I start getting things coming through my email box. I called them told him I had a huge problem with this and they refunded me, however, every few days I receive a phone call from Bellingham Herald even though I have told them numerous times that I do not want to receive any more phone calls and that I still want my account to be cancelled in every way. I also often get mail in my mailbox sending me offers to re-subscribe to Bellingham Herald. I have called and said I do not want any more phone calls and I don't want do not want any more mail. I still receive phone calls and I still receive mail. It's too bad because I think as a paper itself it's great paper I am a Bellingham local and like the idea of keeping up with local news but this experience has given me such a bad taste in my mouth that I will never ever subscribe to them again. read more

I have been a loyal customer of the Bellingham Herald for over 20 years. Three months ago this company neglected to send a bill - neither paper or electronic - and canceled my paper. I called and paid for three months on the phone. Now this paper has cut me off again because of non payment and I still never received a bill. This is a terrible way to treat long time customers. The Bellingham Herald should be ashamed. No wonder the paper is going downhill. Their customer service has gone downhill. I put one star but I would put zero stars except I can't post if I do. read more

I'm absolutely livid with this paper. I purchased a 6 month subscription, paid in full, but for some reason they had it down that I owed $14. Got an overdue notice so called customer service, which is outsourced. They advised me there was no problem and to ignore the statement. The next month the same thing happed, once again was told to throw the invoice away. Then I got a letter from a collection agency. Went down to the Herald building and talked with two people who told me they would take care of it and would sent a letter saying this charge was wrong and that they'd have the collection agency send a letter to me as well. Never got either letter. Today when I got the mail I received a second letter from the collection company. Again went to the physical building, talked with a different person who said my balance was 0 but they couldn't do a letter for me but they would email the collection agency to send a letter. I'm not holding my breath. After this subscription ends, I will never get another one. read more

We had a very similar experience as Marcia Y. We subscribed for 25 years, and then got a bill that doubled the subscription rate! (Although the rag had dropped to a slim shadow of its former self.) I wrote Circulation and told them we would not renew our subscription when it was due the next week and explained why, and included the renewal form with a big red X on it. The paper kept coming. Next month, another renewal form, another letter, another red X to Billing, with the previous letter attached. It kept coming. I emailed and was told that, as a courtesy, the bill that had accrued, $65, had been "written off." It kept coming. I called and canceled it again. The paper quit showing up, but the bill kept coming and they kicked it to a collection agency! I kept explaining, but finally, after four months of hassle, I sent a check. The paper started showing up again! Small Claims court, here I come. Is there a rating lower than one star??? read more

Worst newspaper ever! They keep raising the monthly rate (with no notice!) while reducing content and quality. However, at one point a couple of years ago I got a letter telling me henceforth I would be charged more because I would be getting more advertising, which apparently they think is a bonus. Customer service is awful. Try to talk to a live person... I have called them three times since July to have them explain why my rate increases $5.00 every two or three months with no advanced notice. I'm told they "had to make adjustments.." The Herald used to be a good paper with daily letters to the editor and a feature called ""World of Wonder" once a week that was interesting and informative. The Herald used to be locally owned but now is part of some crappy mega-organization interested in making money and screwing its customers. I would cancel in a heartbeat but it is the only newspaper available and they are taking advantage of a lack of competition. Maybe if everyone boycotted this rag they would get the message... read more