WARNING: This place was a nightmare for us and they completed neglected my elderly mother. We paid for the highest level of care. They were supposed to do basic things like shower her, help her get dressed, give her her meds, and get her to the dining room to eat her meals. They failed in just about every category and completely neglected her. My family would come visit at 4 pm on a weekday (multiple times) and she would still be in bed in her pajamas, not having eaten a thing. Every day I called her in the afternoon (i live in another state) and she would still be in ned, late in the day. The only thing they did was give her her meds.
We have since moved her to a different facility and there is a stark difference. They are getting her up every morning and dressed, then to breakfast, they give her her meds, and they even called me today to suggest that we buy her more pants as the weather is turning cool.I had a new bed frame and guard rails delivered and before I could even get a handyman over there, they had put it together and sent me photos. They have her playing games all afternoon and she is thriving. I tried to work with the staff and management at Bella Mar for way too long and they gave me every excuse under the sun as to why my mother was in bed all day, with no meals. The bottom line is this - RUN from this facility and take your money and loved one elsewhere. read more