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    5 years ago

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    Ask the Community - Bell Oaks Place

    Solarbron

    Solarbron

    (8 reviews)

    A literal nightmare from admission through move-out. Meals often took hours to arrive. During a…read morewinter ice storm, the heat broke, and we found my grandparents in their recliners with towels wrapped around their heads trying to stay warm. Staff regularly called us asking if we could come in and help because they were understaffed. We asked for shower traction strips for months for my grandfather (a fall risk) and were given nothing but excuses -- eventually told, falsely, that they "wouldn't stick." They also put wander guards on my grandparents' ankles without explaining them, which left visible bruises, and refused to remove them even after confirming my grandmother was not an elopement risk. Both grandparents went in on little to no medication and came out with several new prescriptions. They even moved them into memory care for "babysitting" without telling us. When my dad questioned the level of care, Chad, the regional administrator for Cardon, argued with him and bluntly revealed that both my grandparents had dementia diagnoses -- before any care provider had even explained that to us. It was rude, inappropriate, and confirmed how poorly this facility communicates. The administrator was dismissive and offered zero solutions. Billing has been a disaster, with duplicate statements and refunds issued incorrectly. After speaking with multiple other families who had similar horror stories, we decided to move my grandparents out of Solarbron and into our home. If you value safety, transparency, and compassionate care, look elsewhere.

    never proper staff to resident ratio, your loved ones won't be taken care of by the awful people…read morethey hire. they have fired all of the good staff and the management is horrible at problem solving or even caring about their staff if i could give no stars i would. don't send your family here

    Bell Oaks Place - assistedliving - Updated May 2026

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