The business owner/manager may be good at shoe repairs, but his customer service is shocking. He couldn't handle a simple question about a repair to an expensive hand-made shoe and I was brusquely put in the picture about how good he was, how many years he's been in business & that there's no-one better in the Aberdeen area. Picking up the repair, we had a second altercation after I spotted marks on the shoe. They may well fade - compression from lying against others in the collection bin, he said - so no real damage done, but for a second time the verbal exchange was unpleasant. His apprentice is okay, but the owner/manager's attitude stinks. read more