I went to Dr. Helpin back in July. I had terrible pain, and I needed work done on my teeth. Another…read moredentist said I needed them all out. He said he could save them.
I was given to Dr. Murphy to do the work because I use Nitrous Oxide. Having the dental work gives me major anxiety and I made that clear to them.
After the first procedure, I went back and explained how my tooth was still on fire. I had throught it was full of stitches or something. Dr. Ryan said no work had been done. I found that strange as that was the only place I had ever felt constant pain, and the reason I Went for the treatment in the first place.
Dr. Murphy wanted to do things in segmants, so I came back to do fillings etc. Again I told him, I was in pain. He quite bluntly told me " If there is a problem in the future, we will address it then!" I knew I couldnt bring it up anymore without making him more upset.
As time went on the pain got worse. My face began to swell. I had already spent my money with Bridgeview, so I went to Dal and asked if someone could look at my tooth as I was in such pain. They put me on a list. Then Covide hit.
During Covid19, I wrote to Dr. Helpin, asking for help. I couldn't bear the pain. He suggested antibiotics, but I reminded him he had clearly told me before that my situation was too late for them, and that was why he had to pull some out.
During this time, I went on anti anxiety meds. The only prescription I have had to go on or am on now. I cried daily and couldn't figure why they kept ignoring my same tooth.
I called the office when things re-opened, and got in. Dr. Murphy did one xray on the painful tooth, which was now hugely swollen inside and out, and said " So, you aren't crazy, there is a problem". " He then goes on to say how Dr. Helpin may want to change his mind, and pull all my upper teeth out, but this time put me into a hospital to do it. After doing all the work to save them. I couldn't believe it. One minute the clinic was calling me to get my partial denture plan, and then suddenly I am starting over? All my pain, all my stress, all the times I begged for help, and I was correct all along?
I got booked into see Dr. Helpin. I suffered through a two week, anxiety filled two weeks, only to get a call from the office. It was a holiday on that week that my apointment fell on. It was going to be postponed again. I cried all night.
When I finally saw Dr. Helpin, he didn't seem to have a clue who I was. He said, "I can understand why you want to get all your teeth pulled out". I was in shock. I looked at him speechless. He then said "Well, Helen, what did you want me to do for you?" I told him, my face is so sore I can't touch it. He said "yes, I can see the swelling from here"
I reminded him of what he has originally said and then when I mentioned my jaw, which dislocates, he looked shock and said "I need to look at your records and get a complete new work up. I will get you back in. I realized he hadn't prepped for me at all, nor did he know who l was.
I begged him to do something now. Xrays. Anything. He just kept saying, "no, can't help you today"
The next appointment given to me was for August 24. A month and half away. I told them I may be dead by then. I hadn't been able to eat solid food since they did the work and changed my bridge. Both dentists Knew, that after the work done at the clinic, I couldn't close my mouth without the dentures in, because my mouth now locked shut from the missing teeth. I couldn't eat anything. I was living on boost. I couldn't believe the lack of compassion, the wasted money and time, and the months of unnecessary pain. You are supposed to be in the helping profession, not taking money without helping, neglect and zero caring about the result.
After that I left the clinic, l decided to find a caring dentist. I googled "female dentists" and found Bedford South Dental Clinic.
I sent a Face Book Messages to them saying, I Know you have many patients, but I am in pain, and my dentist won't help me. They said " we will make it work if you are in pain"
They got me in within a few days. By the time I left, I had an appointment for a root canal specialist, who got me in within 9 days. She was painless and amazing. The swelling started going down and the pain was gone.
They also got me a referral for my dislocating jaw and Some coverage will be provided for any hospital care. Nothing was done for it at your clinic. It was forgotten. They fixed the denture l already paid you to do. For free.
All this was done before your clinic could even get me in for x rays on August 24th.
I work in a barbershop in your area. I have gone from saying how happy I was to find a dentist, to how much pain I was left in. I am a very vocal person.
At this point, I feel that I was put through an amazing amout of pain for no reason. My care was sub standard. I would have gotten the same care in China, but at a much cheaper price.
