Entitled, corrupt, petty - the most succinct words to describe the office staff here, which…read moreunfortunately reflects just as negatively upon the doctors for being complicit with their decision to keep them employed despite recurrent complaints about them. I booked months in advance, and initially received the paperwork to fill out and noticed several office errors in it - not a great look, but not uncommon. Then days before the scheduled appointment I get a couple of calls about issues with my insurance, so I call them back and leave a message. Eventually I am able to speak to the verification of benefits individual who tells me she cancelled the appointment already. Nice. She also proves to be one of the most rude, unqualified, dishonest people I've ever had the displeasure to talk with. She says she is having issues verifying my insurance. After several minutes of rude discourse, I find out they incorrectly recorded my insurance information, so I tell them the correct information and almost immediately she said it still isn't working...So i send over a picture of my insurance card, she says she contacted my insurance and is waiting for a fax to verify benefits...in 2026...strange...Don't hear back from her so I call Cigna and ask if they sent the fax and they tell me they don't need to use fax to send a proof of benefits letter (so lie #1 from verification of benefits person) and so Cigna sent it immediately to the office staff instead. I eventually get a call the verification benefits individual and she precedes to tell me they can't take me because my insurance is HMO (lie #2, my plan is Open Access Plus) and that I need a referral. I told her if that's the case, my PCP referred me to a different rheumatologist already so I could ask my PCP to change the rheumatologist referral to their office if they truly need a referral. She says they still can't accept my insurance (so lie #3). I ask if I could just pay out of pocket then and she claims they don't accept that either (lie #4). So I call Cigna again, they tell me I don't have HMO and don't need a referral with the Open Access plan so they call them and are likewise confused why they are refusing me because the office staff are telling them I need a referral and still won't accept me even if I have one. So I call the office front desk and ask if they accept Cigna Open Plus Plan and am told "yes". So I explain the situation and the front desk connects me with some administrator there who tells me they can't accept me because my insurance is a "3rd party multi plan" (lie #5). Called Cigna, they say the office is wrong and there are no "3rd party" plans. Now the office is just telling me and Cigna they just simply don't want me as a patient without further explanation (at least they finally stopped making up false reasons). Truly the worst "customer service" I've likely ever experienced. In case the office staff reads this: just know that one day you (like each one of us) will be face-to-face with God and have to give an accounting of, and answer for, evils and sins you've committed in life, regardless of whether you choose to believe in Him or not.

If you're seeking help I would highly STAY AWAY…read more I went in to have a new patient appointment to establish new care as a patient with Beta Matos due to autoimmune issues and needed a plan to navigate forwards as I had some blood good with not good results. The waiting period to actually get into office was ridiculous as it was a long time like hours for entire visit to be completed. Finally when I got back into the room to see him he was absolutely dismissive about every single symptom I had stated. He looked at my face and said "you barely have a butterfly rash." Mind you I was staying out of the sun bc of the reactions i was having and the butterfly rash is sunlight induced. Went through my hair to see if any hair was falling out and said "not enough hair falling out". Looked at my hands and said "mmm I can see they're inflamed but not that bad." I showed him my blood work and explained how my ANA was high and was concerned and he said "it's not that bad. It could be high just because it's just a little high" and then proceeded to pull up WebMD to explain to me. My guy I used webmd the night before my appointment like is this where we're getting our resources from? Bc if so then call me Dr. J too bc when he turned that screen around and it said webmd I was like oh you got to be kidding me. Anywho, I also had my service dog with me and he tried calling her to pet her and did the clicky noise with his mouth to grab her attention and my service dog did a grunt back at him basically saying leave me the hell alone im working, and let me clarify not a growl a grunt and he kicked us out of the room bc "she shouldn't be doing that if she's a service dog." When in reality being a medical professional he should know NOT to interfere with a service dog. Along with the fact my service dog was tucked under my chair the entire time and I was wearing a shirt so honestly it made me uncomfortable like was he trying to cop a look and use my dog as an excuse. Idk either way inappropriate behavior all together and felt leaving dismissed & unheard. He truly shouldn't have be a medical professional as all his reviews he has are horrible and is incapable of listening to his patients. Stay clear from this man at all cost unless you want to be ignored and have no actual medical help

Dr.Emaculada Rincon is a very caring, professional, and thorough physician. I feel confident that…read moremy mother is in good hands.

Very friendly and knowledgeable doctor and staff! Remembers who you are and your medical problems!…read moreI went 7 years between visits and he remembered me. Highly recommend this doctor

I wish I could give a "0". She argued everything I said. My pain, was "an exaggeration" according…read moreto her. And she was rude to her staff in front of me. I went to a different doctor and he finally diagnosed me.

I've really appreciated the care I've received here. I have RA and Dr. Clinton and her staff have…read morebeen responsive and helpful. She's helped me change meds to seek out better results.

Dr. Marx has been treating me for an ongoing problem for many years. She was the third doctor that…read moreI visited and the first to really listen and find the solution. Recently, on my annual visit she also noted that I was struggling to get over a particularly nasty cold. She took care of that as well. She always looks at the total picture, she listens intently, and she finds the solution. She is a great communicator, extremely knowledgeable. and cares about her patients! Highly recommend!!!

It took a bit of time and some recommendations for my general practitioner to be able to schedule…read morean appointment. Once I was approved after a couple weeks, I received a call to schedule. The doctor that has the shortest wait was Dr. Moorjani. At the appointment, I felt welcomed and helped. It was great, caring service. I felt that Dr. Moorjani answered all my questions and was very thorough. I did not feel rushed. At check out, I needed extra testing and the staff was so patient with me and friendly. It's been a long time that I've had great service from all personnel at a doctor's office.

I've been going here for 9 months, and I've had no issues with this clinic. Staff has been…read morefriendly to me so I'm a bit shocked by other's experience. Maybe they got new staff? I've never waited longer than 5-minutes in the waiting room. I see Dr. Hoffman and he's the most precious and knowledgeable provider. Easy to talk to and really cares. Very good at giving you medical advice and even coping mechanisms. I'm very lucky to have found such an amazing rheumatologist my first try.

I have been coming to this business for a few years already and everyone has been pleasant and…read morehelpful. This was the first time I encountered a "less than helpful and friendly" staff member who acted like I was a bother to her today. Her name was Destiny. She should not be at the front desk. Rude acting and definitely loves to roll her eyes with attitude. I will refuse her help in the future and ask for someone else. I like my Dr. but if she's going to be who I have to see and be treated the way she treated me today , I will have no other choice but to look elsewhere for help. Nothing worse than having a great dr and then being treated badly on the way out the door by a staff member. She definitely needs more customer service training. Unfortunately, there seems to be several complaints about the staff. Definitely needs looking into. I'm sure Drs do not like doing their best only to have their patient's experience ruined as their patient stops by the desk on the way out.

Dr. Huff is the best. When another doctor gave up on what he could do for me, Dr. Huff stepped in…read moreand brought me back from being in really bad condition. Thank you Dr. Huff for being the caring professional that you are.

Saw the P.A. at this office, they did a few labs, didn't find anything specific and sent me home…read morewith information to speak with a psychologist. Come to find I have a rare autoimmune Vasculitis. I guess they didn't believe me when I said I was in tremendous pain and running fevers with no explanation. I finally had the ANCA test done with another Rheumatologist who found what's been making me so sick. Could've died had I not switched Rheumatologists and started the right treatments. Thanks Dr. Huff

I started going to this clinic before 2000. I had been having some issues and nobody could figure…read moreout what the problem was. I went here in hopes of finding some answers and solutions. I was initially seen by Dr. Kevin Kempf and after various tests, x-rays, etc he was finally able to diagnose my condition. Unfortunately, Dr. Kempf moved on to his own office and my insurance didn't allow me to follow him. However, Dr. John Huff took over my case and was a godsend. I was under his care until he retired last year. At that time he sold his practice to Dr. Fernando Silva. After Dr. Silva took over, I assumed he would want to review my case on my first trip in to see him. However, he let his PA see me. Ok, well he will see me on my second trip. No. Again, he let his PA see me. He finally saw me on my third trip but he was less than interested in my treatment. I continued to stay with this office due to the infusion nurse Mary. She was awesome. Unfortunately, 2020 has brought us the pandemic and things went crazy. The night before my March infusion, Mary called to let me know that Dr. Silva was not letting any patients come to the offices for treatment. He was handling everything by phone. That's great, except you can't get an infusion over the phone! They made no plans on how they were going to take care of their infusion patients. Basically, they said "take care of yourself"! Then they had the nerve this week to call and ask if I needed an appointment. What a joke they are! Fortunately, I was able to get in to see Dr. Kempf in March and have happily been with him ever since. A review on his office will be posted soon. If you have need of a great rheumatologist, please stay away from Dr. Silva!

I moved from CA to TX and was nervous about starting up with a new rheumatologist. My PCP referred…read moreme to Dr. Silva and it's the best thing that could've happened for my health. I have history of Lupus Nephritis, and for once in a very long time it is being managed appropriately. Truly, I have never felt better! We're a great team, because let's be real, if you don't put in the effort as well, you'll never get better. I am finally off of prednisone and get better each time I see him. He is so professional, kind and he truly cares. He makes sure you understand everything before you leave. He doesn't rush your care and leaves plenty of time for questions. His office staff has also always been very kind to me. I thank God for bringing me to TX and to this wonderful Dr.

This doctor was a bigger part of my life than she will ever know. She took away a lot of my health…read morethat I will never get back. Due to having Akylosing Spondylitis (diagnosed by my new rheumatologist) that can never be reversed I will never get my old body back from when I started at her office. She sent me to physical therapy for some time which was going ok but I still wasn't getting much better so she sent me to a CHIROPRACTOR! $70 every week. Chiropractor did nothing absolutely nothing. That's when I decided to leave and see a new rheumatoid doctor and he immediately diagnosed me with Akylosing Spondylitis. Unfortunately Akylosing Spondylitis cannot be reversed so I can't get back the time and pain. Please save yourself the time pain and money.

Avoid this Dr. At all cost! Nothing but a holistic medicine quack. Makes you go through all these…read morereferrals they confirm u need to be on medication but she refuses to fill em. Has you in pain for over two weeks because she says eating right is all u have to do. Eating right to point yes, but when your own body is attacking you and neuro said you need steriods she refuses the recommendation of another Dr. But she is quick to get your money that is for sure! This Dr. Is only credited on paper'diploma' in practice she is a quack!! Staff is incompetent behind a lunatic! -Reported to Texas Board of medicine for unethical treatment and patient denial of records which is a HIPPA violation.

Fantastic customer service! Very thorough and they show that they really care for their patients.read more

My wife came here to get her labs done and they couldn't find her vein at the first or second…read moreappointment. They sent her to another facility that didn't actually have an appointment available. They wasted her time and I find this whole situation unprofessional and worrisome if this is what they offering to their patients. Her doctor will not see her without them and their incompetence is causing a major issue. Avoid this facility if you can.