Recently, I've been trying out different IHG Indigo hotels around the world in my travels because…read morethey're always so unique and usually a good value; this one is no exception! There are now two Indigo hotels in Krakow; this is the Indigo hotel in the old town. The other Indigo property opened recently by the castle. The check-in was amazing and Gabriel downstairs at reception was so nice and efficient and so helpful. He really made my stay so much easier especially when I extended a couple extra days. Patrick at reception was super and took care to fix my reservations when I extended the second time. And Karolina at the front desk was also great and super fast at check out. There's a really nice bar and casual restaurant in the lobby and they also have a Michelin recommended restaurant (it doesn't have a star, but it's recommended by them) in the hotel. They have a really pretty classic elevator that takes you up to your room. The rooms are bright and cheerful with traditional Polish patterns and colors as accents, plus a chandelier. The bathroom is small, but really well done and mine had beautiful colored tiles and a walk-in rain shower. What I really liked in the rooms is that they have a Nespresso machine and they refill the capsules daily. The beds are super comfortable. The location is fantastic and there's a wonderful traditional market next-door where you can get breakfast (try Fiu Fiu restaurant inside!) if you decide not to have it in the hotel. The market has lots of different food stands. That was one of the best parts of staying here. There are also 2 little traditional mini markets with soft drinks and things like that, about a block away. It's a really central location and it's quiet but right in the middle of everything. I highly recommend this boutique hotel, especially if you have IHG points!

Wow and wow! This is part of the IHG chain but the hotel was new to us. We were not disappointed…read more The location is perfect. It is 2 minutes to Cloth Hall etc. and makes all of Old Town walkable. Within 10 minutes are at least 100 restaurants, cafes, shops etc. The digress. The hotel is very Boutique and has many of the original fixtures from the 1800s. But the amenities are all modern: heated tile floors, automatic black-out blinds, English TV and a wonderful staff. There is a cute little bar and dinner is a must. Skip the breakfast. I was in 211 and my brother had 110. The rooms are small but cozy and in 5 nights I heard not a peep. The price was about 100US room/night. They do offer car service to the airport for 100pln ($30us) but we burred st 3am with no delay at 30pln. Great neighborhood. I will return for sure!

Beautiful property, off the the edge of the tourist areas but still a short walk through safe and…read moreintersting parts of Kazimierz. All new and fresh design, wonderful service, massive coffee. shop worth hanging out in, cozy lobby with indoor and outdoor spaces. Rooms are moderate large with nice decor and bed. Great breakfast bar worth paying for, they gave an ample box for an early tour.

Staying at Puro was an amazing experience to say the least. For starters it's absolutely stunning…read more Secondly, the concierge staff is on point 24/7. They are attentive, kind, thoughtful, and helpful. Now to dive a bit deeper, the rooms are lovely. The aesthetics are pleasing, there is ample storage space and a safe. Everything is controlled electronically which is pretty cool, however there are those one off glitches in the system. I would encourage them transition to an iPad from the Samsung tablet, but I could just be bias haha. There is a cute breakfast spot with freshly baked goods, a restaurant and bar on-site. Did I mention the indoor and outdoor lounge areas!? All are spacious and wonderfully designed. Guests also have access to the on-site spa which is equally lavish and refreshing. To put it simply, 10/10 would stay again!

This hotel has great reviews on trip advisor. I would actually give this 3.5 stars for this stay…read more Minus half a star because my "non smoking" room smells vaguely of old smoke and the bathroom is slighty musty because there is no ventilation system or window to open. I have relatively positive review. The location is good only a few minutes from the main square, but its right across the street from a gentle men's club. Some of the tripadvisor reviews noted the noise from the club, but I found it to be muted. I got a single room. It's a good size in comparison to other European hotels I have stayed at. The room looks faily clean and the bathrooms are surprisingly very modern. The faucets are so stylishly modern that it took me several minutes to determine how to turn it on. There is also a mini bar in the room. I think it's a bit odd that there is no sheet on the bed separating you from the duvet, but maybe that's common in Poland? There's free wireless, but it becomes very slow when people start logging in. They also have been having issues with the router recognizing iPhones. I was able to get wireless last night, but have been unable to this morning. The gym is extremely small. One elliptical and one cycle. The concierge did recommend running outside in the green areas of the city. He said it was fairly safe. The staff speaks English, but the front desk doesn't keep electrical converters- just some phone chargers. Breakfast is tasty, but not entirely sure it's worth 50pl.

Simply horrible. No housekeeping, fresh towels, bottled water or toilet paper. Hotel desk clerk,…read morewho shall remain nameless (I know his name but wish to shame him no more, as he may well be shamelss) tried to blame us and say we left the DND sign on. To put it mildly, this statement was untrue. I guess he is unhappy with his job. Vodka bottle in minibar was obviously unsealed and filled with water. Dingy room with noise from night club across the street until 4 AM. IKEA furniture. No glasses, pencils or soap, other than empty dispenser in shower. Intermittent internet with dial up speeds. No waiters in breakfast room. Four stars? Perhaps in Soviet times. Any response from management is likely to be insincere.

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

This hotel was absolutely brilliant! The rooms were lovely, I loved the vibrant and modern interior…read moredecoration. I had a single room with beautiful and colourful parrots. It was comfortable with a double bed and excellent and clean facilities. The staff were wonderful and very helpful. They gave us excellent guidance and recommendations, we also booked a couple of trips through the reception. They were so accommodating and we were able to have a relaxed evening drink in the bar/breakfast room. The staff really made us at home and were always polite and considerate. The hotel is close to shops and is only a 10 minute walk to the nearest tram stop, which takes you straight into the town centre. The excursions also pick up directly from outside the hotel. I would definitely go back based on the pleasant and wonderful experience.

A big disappointment. Unbearable heat…read more When you see pictures of the lobby and feel the comfortable climate, it seems inviting. But then you walk into your room. It was like crossing into a bad neighborhood. The rooms are uninhabitable in the summer as it was hotter than outdoors with direct sunlight and no climate control. It's a noisy street as well, so it meant trading an open window for the sounds of noisy cars. The rooms themselves are quite bad with exposed concrete and torn wallpaper. Ultimately, we had to check out 2 days early and move to a hotel that didn't have unbearable heat in the rooms. They did not offer a refund on the 2 days we would not be staying. 1 star since 0 is not an option.

Loved my 3D2N stay here. +Friendly staff…read more +Clean room. +Freebies (Diamond member) provided. +Breakfast was superb! +Dinner was great as well.

Recently I went to Krakow for a short business trip and stayed at this hotel, which was…read moreconveniently located. The check-in was easy and the front desk clerks were very helpful. They also helped me get a plug adapter which I did not carry with me while traveling here - I did appreciate their help very much. I also stopped by the little café for a cup of cappuccino and the service was quick for a good cup of coffee. I also had dinner there which was average. The room that I stayed in was a bit too small for my taste, but fairly modern and clean. In any case, I would recommend this hotel to others without any reservations!

We booked this hotel ahead of time. We stayed for seven days and felt it was good value for money…read more The cleanliness is satisfactory overall. Staff attentiveness is highly satisfactory though the young man with whom we checked out with seemed to have had some delays in doing so. It is possible that the young just needs a bit more training? This is one of the two reasons I couldn't give them 5 stars. The other reason is that one of the pillows they provided was stained. I tried to tell the young man and thought I got an "I'm sorry about that," I didn't feel like he understood how that could be gross to a guest. I really liked the layout of the room especially the bathroom and shower. It was quieter than expected considering how close it is to the airport. Its proximity to the train station which takes you to the old town is also convenient. Breakfast selection is wide though we wish they offered oats on top of cereal. The layout of the breakfast area could be better. They also have a water dispenser on every floor which was a nice touch. You could choose between still, sparkling or ambient. They provide a bottle that you could refill with. Overall, I recommend this location.

This hotel is excellent! I spent several nights here. It is right across from the airport which is…read morevery convenient. The rooms are very comfortable. There's an office space where you can print. The restaurant has great food and drinks. The service in the hotel and restaurant was outstanding. I will stay here again when traveling into or out of the Krakow airport.

Love love love this place. We had a very enjoyable 3 night stay here. It started off with a very…read moredetailed and friendly welcome by the front of house staff who explained how the room worked and gave us recommendations of attractions to see, as well as good restaurants and bars to visit. The suites themselves are spacious, with a mix of old style furniture, a large sized bed and mod cons like a microwave, hob and dish washer. Coffee making facilities, satellite TV and Wifi are also available. The location is also perfect, situated just over five minutes from the central square. What really made the visit were the staff. They are so lovely, friendly and humble, always wanting to help and give as much advice as possible. I really can't say enough good about things about them, which pretty much goes for Polish people as a whole. Highly recommend staying here, you will not be disappointed.

This is a very well maintained hotel. Walking distance to the central square. Spacious…read moreaccommodation for the price per night. Staff is very generous and accommodating.