I am disabled, almost 70, and walk painfully, with a cane. I need 2 rolls of quarters a week to do…read moremy laundry, and this has been my bank for 20 years.
The bank insists that I painfully walk the 20 blocks roundtrip every week, to get these laundry coins. Such a petty, small thing, but this great bank with all its resources, is incapable of giving me, say, a two month supply. Because there is a shortage. I have asked myriad times, for a solution.
I'd love to see the interaction when a customer opens an account, ready to deposit $50,000, and just as their pen is poised to sign the paper work, asks, of course I can access my money in the form of whatever small change I need, to manage my household affairs? Would the bank administration tell that person that no, it would not provide them change?
I am convinced that they are lying to me, and give preferential treatment to business and fatcat acccounts, but that those of us with more modest savings, and who live in the downtown neighborhood, just aren't whom the bank seeks to impress.
Overall this branch is not helpful or good at what they do. Much better and more thoughtful representatives at other branches. Their inability to solve this petty problem astounds me.
I'm in the process of seeking another bank, because this is so insultingly, in-your-face, a simple refusal to be of service, literally insisting that a disabled person with significant arthritis in their joints, must walk in pain every week, to obey their idiot rules.
I wonder if they will advertise this in their next campaign?