These are two generous stars, I'm afraid.
I was here a couple months ago and had a pretty negative experience. I tried to resolve it with the salon and it went nowhere - so it's going to get blasted on Yelp. Such is life on the interwebs!
We had two appointments booked simultaneously. I, for a pedicure, waxing and haircut... and my boyfriend to get a (manly version of a) pedicure and haircut. I guess I'll first say that his pedicure was done by someone else and was a positive experience. His haircut was subpar and the woman who did it did not really listen and cut a few too many inches despite us both telling her directly how many inches to cut. Since then he's been pretty unhappy with it. Tsk tsk. Men are pretty touchy about such things. Especially men who walk in with a lot of hair, but he sucked it up regardless..
Now moving on to my appointment..
I was told that my pedicure would be done on a table (weird) and without water (also weird) by a woman named Janice who I later found out was the owner/manager. Since there was no traditional pedicure chair or even a basin presented for soaking, it was painful. She poked me quite a bit throughout the process, and overall it was nowhere near the relaxing pedicure I had so hoped to receive. My boyfriend's feet did get a proper soak from another technician so apparently only Janice prefers to not use water. As a person she was nice enough, she made the usual small talk but it just was not relaxing and that sucked since it was *not* cheap and I had so looked forward to having a nice pedicure. The waxing she did was fine. The haircut I got from a woman I do not remember the name of was fine; it was just a trim. The real problem began when I got home and saw that all that poking on my feet that had stung so much started to hurt more and more... and the big toe in my right foot became infected. I had to treat it (blood, pus and all) for several weeks afterwards and it's actually still a bit of an issue as I type this. I keep my feet really clean and am very careful with where I go for pedicures, so it really frustrates me to have this kind of issue after the expense of it.
I wrote to the salon a couple weeks after the appointment and let them know what the situation was and the owner (Janice) wrote back to briefly apologize and then repeatedly assert that she was the owner (good for you..) and to say I should come in for another appointment to look at the toe. I reminded her that 1.) I do not *live* in Edinburgh and 2.) I saw no point in another appointment for an infected toe, even if I did. I mean seriously? There was no response after that. Normally a place of business would offer to refund the service or something along those lines, but no. So I would not go back here, definitely not. read more