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    Beauty Concept

    4.0 (20 reviews)
    Closed 10:00 am - 7:30 pm

    Services - Beauty Concept

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    Review Highlights - Beauty Concept

    Jean, the new owner, is so knowledgeable of all hair products and offered me tons of different options for hair care treatment.

    Mentioned in 7 reviews

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    Haus of Palms Hair Salon - Loving the color

    Haus of Palms Hair Salon

    4.7(139 reviews)
    3.8 mi
    $$

    Erika did my hair today before my trip and everything came out great!…read more Definitely brightened up my face exactly how I wanted it. I'll be back in a month or so for my touch up!

    I did not want to leave this review, but I'm not sure what else to do…read more I spent over $1,000 and six months trying to get back to a hair color I never asked to change. Then I was told not to return as a client. This is that story. Erika did my hair in October and it was genuinely one of my favorite colors I've ever had it was warm, blended, dimensional brunette/blonde balayage. Beautiful, I even included a photo. Every appointment after that had one goal: maintain that exact look. I sent the same reference photos every single time. Same color. Same warmth. Just refreshed. In January I asked about a refresh as my hair had grown out. She recommended a partial. I paid $250 + tip and left noticeably blonder, the warmth and dimension I loved were gone. I only learned after the appointment that a partial wouldn't recreate that look and that I'd need to pay for a full service to add the dimension back. A detail that would have been helpful to know beforehand. She offered a complimentary fix, I agreed. She added more foils, and I left even blonder. She then told me only a full could fix it at that point. So I paid for a full -- $350 + tip -- to fix something I never asked to change. To be clear, I paid for a partial and a full within two weeks. Unfortunately, the full was overcorrected and came out too dark. I said nothing, paid graciously, and trusted the process that it would lighten over time due to the amount of bleach we used in the weeks prior. Two months later I asked if enough time had passed to finally get back to my October color. She said yes. We did a full, another $350 + tip. The day before my birthday. When I got home, everyone in my family immediately asked what happened to my hair. I checked in the bathroom and couldn't believe it. Honestly, I don't know how I didn't catch it when I left the salon. The front pieces were white-blonde. The crown was orange-red. Nothing like the reference photos I had sent of my October color -- again -- the day before. And beyond the color, my front pieces are now visibly damaged, breaking off, covered in flyaways from repeated bleaching. I have been bleaching my hair since I was 18 and have never experienced this. Photos are attached of this coloring. I woke up on my birthday and wore a headband all day. I texted Erika that morning. She suggested a toner. When I showed the exact same photos to the salon owner Melissa, she identified it as a root and shadow issue, not a toner issue. The outside stylist who corrected my hair two days later fixed it with a root tap. Two other professionals weren't even seeing the same problem Erika was. That's why I didn't go back. I paid $160 out of pocket for that emergency correction two days after my birthday. When I reached out about a resolution initially, I wasn't asking for a refund. Because Erika had mentioned the cost of product she'd spent on me, I felt bad, so I asked only for a complimentary updo for my birthday party. No product. No color. No refund. Just an updo. That was declined. Then I was told not to return. For what it's worth, Melissa acknowledged after seeing my photos that something clearly needed to be fixed and offered to correct it herself, confirming the problem was real. Initially she said Erika was her own entity and I had to handle it with her directly, but after seeing my photos she kindly offered to fix it using her own time and products. But that conversation came after I had already paid someone else to fix it, and after the damage was done. The harsh reality is I spent over $1,000 and well over 10 hours in a salon chair trying to undo a color change I never asked for. I tipped generously at every appointment and enjoyed our talks in the chair. I kept coming back because I genuinely believed we would get there. Erika, I liked you. I rooted for you. And I was still told no, and then not to come back. A refund for that last appointment would have been the right thing to do. I think you know that. If you're considering booking here get a detailed breakdown of exactly what your service will and won't include before anything starts, and confirm it in writing. I kept giving the benefit of the doubt long after I should have stopped. Don't make the same mistake I did.

    Photos
    Haus of Palms Hair Salon - Haircut & blow dry

    Haircut & blow dry

    Haus of Palms Hair Salon - Balayage

    Balayage

    Haus of Palms Hair Salon - Balayage at Haus of Palms

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    Balayage at Haus of Palms

    Beauty Concept - cosmetics - Updated May 2026

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