I had a nightmare experience with Ashley Kassbaum. She ruined my hair for my bridal shower. My biggest mistake was trusting it was an honest mistake on her part and giving her a chance to fix it because she sounded remorseful. I went back and she did it again. This time, though, she wasnt remorseful.. more like annoyed that I was calling her out on her negligence and started making bs excuses to seemingly rid herself of any responsibility and guilt for RUINING my hair right before my WEDDING too, which was 3 wks away!!! I was MORTIFIED and this is the only reason why I'm writing this review.
I started coming to her in July of 2021, when it was still Hairitage; so about a yr and a half ago. I went from a brown to a lighter ash brown with subtle balayages/touch-ups over the course of a few sessions. Always tipped her really well and we became cool... so I thought. She was nice, we had a few things in common, shared some life stories, good chats, etc. I came in July of this yr, 2022, to start the process of prepping my hair for my wedding coming up in November. I believe by then her best friend had already bought the salon and it became Beauty Babes (this detail matters later.) I wanted blonde money pieces around my face without touching up the rest of my hair. She did it, I left. This day, she also agreed to style my hair, and 2 of my friends' for my wedding. Gave me my price, said she'd come to our hotel and I watched her pencil it in her calender.
Everything was fine up until Sept, right before my bridal shower, when I came in for more blonde pieces in the front and this time I requested the rest jet black. She was on board. I was planning on doing a cool funky color in the front for the wedding but I wanted to leave them blonde until a couple weeks prior. This is when the problem started. At this point, I wasn't sure if she overbleached the front chunks or she simply did not know how to work with both colors simultaneously but either way, something caused the black to bleed into the blonde turning them into a grayish/purplish tone (she also used purple shampoo to wash.) I remember sitting there, her blow drying my hair, me thinking something wasnt right and her acting like nothing. What do I know about hair, right? I'm literally at her mercy. She said it's the purple shampoo that stuck and it'll wash off. It didn't. In fact, it got worse... More imperfections of her work came through (see pics) and I had to have my bridal shower like that!!! She apologized and offered to fix it but it was too late. I went the following week for her to "fix" it and she did the exact same thing again.. only this time I can tell she was panicking when she was checking my hair and still made the conscious decision to not say anything. She started blowdrying my hair AGAIN as if all was good. It literally looked the exact same, if not worse, as when I came in. I am PISSED at this point but still tried to remain cordial and respectful until I just couldn't anymore. I will leave the screenshots to tell the rest of the story. I've numbered them to help with following the time-line because Yelp likes to scramble pics.
She never responded to my last text, didn't apologize, didnt even address or cancel the hairstyle booking for my wedding.. just ghost...left me high n dry - but quickly unfollowed me on her personal IG, her hairstylist IG, AND I also got unfollowed by the studios IG, which I assume is ran by her best friend/salon owner.
I just cannot fathom how someone can do this to a client. Especially after servicing them for over a year. I was ALWAYS nice to her and was honestly blind-sided. Maybe she thinks she can do whatever she wants because it's her "best friends" business but I don't understand how someone can do this when they not only represent themselves but their friend's brand too, making the whole establishment look bad. She literally tried to say I should've paid her for fixing HER OWN screw up - the one where she screwed me up AGAIN. Lol wtf. The worst part of it all is that she ignored my outcry, and ran away from the problem like a coward. Instead of facing the problem, let's delete her off social media instead. Yea REAL mature. And REAL professional.
It's been 3 weeks since my wedding. Not even a check in to see if I was able to figure something out. My hair was fried for my wedding and still is now. This is legit grounds for a lawsuit. read more