In a few words.. I wouldn't send my dog to this clinic..
I had an appointment which I had forgotten about and lost my deposit of $20.00. I was called by this so called "beautician" to be told I had missed my appointment, I was understanding and said I'de rebook in for another day and loose the money but was then told to book in the appointment ide have to leave another $20.00 or else the spot would be unheld for me after a day..
Totally forgetting to give the $20 (my forgetfulness was due to my Dad been in and out of hospital with terminal cancer - Which i made clear to the ladies when i visited months before)
I assumed because there was no $20, there was no appointment.. Well apparently I was wrong!
So I did not show, and to my surprise received a lovely phone call from the same lovely lady that told me she couldn't hold the appointment.. Being totally and utterly rude. Saying I should act like an adult and keep my appointments.. (Mind you.. Im a grown woman)
Saying.. There are others who wouldve taken the appointment..
After her attitude and rude composure with me it wasn't what she was saying it was how she said it..
I demanded to speak to the owner who I got told 1. Was with clients.. Then 2. Was listening to the conversation, then 3. Was in the other room, 4. Then was not there at all..
Finally "Julie" the manager who I thought wouldve been the least bit sympathic..
I was greeted by the so called owner/manager who demanded I bring in the $20 for missing my appointment, went on my shit spiel that she is running a business, also some lies that she had sent my an SMS with my appointment the day before, and then some other stuff like she didn't need my money and not even considering I was a paying regular customer.
I will NEVER go back to this so called place called Beauty21.. Not only is it unprofessional, bitchy and overpriced, the place looks so run down and mouldy.
My reason for going to this place was for location and conveniency but after this experience.. Ill be telling people as well as myself to be taking my business elsewhere. . read more