I called over a month ago to schedule an appointment with this new to me doctor. I got the obligatory confirm your appointment through text AND email, which I did. I got a call two business days ahead to tell me what my copay was. Great.
Today was the appointment. I take a day off from work. I drive through horrendous traffic to get there because it's near downtown and I live in North Fort Worth. I get there and the girl at the front says that the doctor isn't there and "everyone was called."
Well, they didn't call me. Except to tell me how much I'd pay upon arrival because I have an HSA and high-deductible plan. Then she asks if I want to see her partner.
No. I do not want to see her partner. I scheduled an appointment WITH THIS SPECIFIC DOCTOR. Not her partner. If I wanted to see her partner, I would have scheduled an appointment WITH said partner. She also tried to pawn me off to the PA. If I had wanted to see someone other than the doctor I made an appointment with, I would have MADE AN APPOINTMENT with that person.
I told the girl I took a day off for this appointment and that I was NOT happy that I would have to reschedule which won't happen now until mid-November. THEN she asked if I wanted to go to the place in Hulen. Why the hell would I drive even further on the off change the doctor would decide not to be in that day, too? The front desk was unapologetic in their explanation OR offerings of a reschedule.
I am FURIOUS. If I had missed my appointment, I would have been charged a no-show fee. I should bill the doctor's office for making me miss a whole day of work AND driving to/from downtown when I live in North Fort Worth.
And as it turns out, the rescheduled "appointment" wasn't even scheduled! The front desk people are ridiculous and clearly unorganized. If you're planning to go as a new patient, don't even bother. The front desk doesn't give a crap about you. And, apparently, neither does the doctor since she wasn't even there. read more