I had super high hopes with this dental office after reading the reviews. I called and spoke with someone who made dental appointments for myself and my wife. I didn't think much of it but during the appointment booking, I was asked when the last time I had a deep cleaning. I figured that perhaps it's a money grab but nontheless, I gave them the benefit of my doubt.
On the day of the appointment, I was greeted upon arriving. I didn't have to wait long before seeing the hygienist. She took x-rays and looked at my teeth. She immediately suggested a deep cleaning. She also advised that she can do half of my mouth right away and the other half in a few days. I agreed and was given an estimate of my charges. I told the hygienist that something has been bothering me in my mouth for over a year. Dr. Stark came into the room and literally glanced inside my mouth and didn't offer any suggestions other than floss and gargle salt water. She didn't spend any time with me. She could have easily advised for me to book a follow-up appointment for a more thorough diagnosis. When it was time to pay, I was charged $150 extra for a procedure that originally wasn't quoted in my estimate. I didn't want to confront the staff at this time since it was late. A day later, the receptionist called me to reschedule my second deep cleaning due to the fact that they recognized a staffing issue for later that week. I was ok with the rescheduling. At this time, however, I expressed my concern about this charge that I wasn't aware of. There was no apology or any express of empathy. I felt disappointed that they didn't seem to want to own up to their mistake. A few days later, on my new appointment date, I once again expressed my concern about this situation. I even offered to pay half price for the procedure on the other half of my mouth. The staff was unwilling to work with me. Again, this was their mistake from the start for not properly informing me about this additional charge that insurance doesn't cover. I was not happy about this situation.
I saw the hygienist for the second deep cleaning and she was not the same person that I had the week before. This second person was very rough in my mouth and originally didn't think she needed to numb a portion of my mouth! She was very rough in my mouth and I told her to numb the mouth while she does the deep cleaning.
After this encounter, I knew that I was not going to come back to this dental practice.
Additionally, my wife had a small cracked tooth. She saw Dr. Stark the same day I was there and a crown appointment was scheduled for a few weeks later. I ended up cancelling this appointment because of the way I was handled.
Found a new dentist a few weeks later which I will post a review for shortly. Went there and the dentist was so professional. He took literally 30 minutes diagnosing the issue that I've had and he fixed it! Additionally, I wasn't charged not even 1 cent!!! I was told that this will be completely paid for by insurance. He suggested for me to come back in 3 weeks for some minor follow-up work. I already made the follow-up appointment. However, for the moment, my mouth isn't hurting me as much as before.
My wife also went in to see him about her cracked tooth and he was about to fix it in about 15 minutes. He said that for now, a crown won't be necessary!!! And this dentist has in house crown making equipment! He could have easily recommended a crown in order to make money.
I just wish Dr. Stark's staff would have owned up to their mistake and that she would have taken more time with me instead of simply glancing inside my mouth and taking a peek at the x-rays. Also, she could have fixed my wife's cracked tooth without suggesting a crown. read more