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    Bears Home Solutions

    4.3 (8 reviews)
    Open Open 24 hours

    Services - Bears Home Solutions

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    19 days ago

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    21 days ago

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    10 years ago

    Fast service and fair prices

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    Ask the Community - Bears Home Solutions

    Great Plains Heating-A/C & Plumbing

    Great Plains Heating-A/C & Plumbing

    (1 review)

    My furnace was down this morning and gave three flashes (pressure switch circuit open). I called…read moreGreat Plain explained situation, asked rate, the price I heard was a very reasonable amount plus parts. Tom came in pretty quick, drove back picked up a inducer motor, put it on. Drove back the second time to get a pressure switch. After work done, I received a call from him ask for my credit card number. He didn't mention the amount. I asked and found out labor was twice of the amount I was told earlier. He told me that was hourly rate, it took two hours. And of course, part is more expensive than I expected, which I think it's probably normal and I cannot complain much about it. Got a text picture from him and saw a TOTAL DUE amount. I paid the bill on phone but late night found out my credit card was charged more with another amount, it turned out TOTAL DUE amount was before tax. This time I got upset, texted and called him, got no response and call rejection. later on got some text and a call back because I asked if it is OK for me to share my experience online. It's my first time that I was told a price, received invoice with another amount and charged on credit card with another another amount. No prior or later explanation, no warranty mentioned until asked. And it looks like he doesn't understand why I was upset. "Sir, are you angry because you paid the tax to the city. I run the number and your credit card company charged the tax automatically. Don't you go to MacDonald and they charge you tax, too." I just want to say" Dear Tom, please be aware TOTAL DUE in MacDonald is after tax ". I have to say, Tom is a very smart guy. He probably can fix your HVAC with his experience and skill, and he is equally skillful or even better at getting you into his business, charging max money out of your pocket and avoiding liabilities. He can read people and knows who he can charge more without getting into trouble. He apologized for the confusion (admitted no mistake of course) and I was offered 50 bucks discount for next service (profitable business or/and good business skills), but I think he's got plenty of tricks to easily make me pay 100 or 200 more. I hate to write bad reviews (as people may make a living on it). I appreciate Tom came in time and fixed my furnace in a cold day. I didn't enjoy the surprises about the charges again and again. Dear Tom, you want to know why I was angry. Because other than paying extra money, I felt like being intentionally manipulated, lied and fooled. To be fair, I should rate 2 star or 3 star because problem was solved fine. But I rated 1 star just want to draw some attention, notice the reviews about this company is either super good or super bad. I took my chance and you should rethink about taking yours, as they probably don't treat everyone the same way. You likely will get services either in this end or the other end. If my post can make people choose the right service company or urge some smart people who think they can read or pick people to provide more honest services. Then my time is well spent.

    From the owner: Great Plains Heating-A/C & Plumbing provides installation, service and repair for heating, air…read moreconditioning, plumbing, gas and electric boilers, and garage heaters and 24-hour emergency service to the Grand Forks, ND area.

    Bears Home Solutions - hvac - Updated May 2026

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