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    Bearclaw Kennels

    1.0 (1 review)
    Closed 12:00 pm - 3:00 PM

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    2 years ago

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    Pet  Amigo

    Pet Amigo

    (2 reviews)

    I was pretty excited when I initially hired Toni to do some cat-sitting things for my elderly…read moremother. Things like taking the cat to the vet, changing litter, some grooming. She was very sweet on the phone and via email. She was licensed, insured, and certified, which made me feel confident about our burgeoning business relationship. She had contracts, and she provided them to me in a timely fashion electronically. But then, a week or so later, after the contracts were negotiated and signed, she informed me that her rates weren't accurately-represented in her contract, and she would need to charge extra for things like transportation to the vet. Simple enough, right? So I asked her to provide me with a new contract that specified her rate schedule and we could renegotiate. Not unusual, pretty average stuff in business. However, in response to this, she said that my request was "too technical" and was "making her nervous." She also didn't have receipts to provide for individual payments in cash, which is unusual. She was a very nice lady, and I'm sure she is great with animals, but it was all really unprofessional in the end. I expect this sort of behavior from the neighbor kid I hire to mow the lawn. Not from someone who runs a small business.

    I used Pet Amigo and everything was great then they raised their rates. The reason why I decided to…read moreterminate their service was the gal that usually watched my dogs left and I was told that they would charge me an additional rate for the new person to come to my house to learn the routine.(I have special needs dogs) I should not be charged due to their employee issues. When I emailed them that i was not going to be using them then they told me that I misunderstood that they would never have charged me then they threw an employee under the bus saying they must have misunderstood. I asked for my key back and they gave me my old keys (had new locks put in so they got the new keys) then asked for my new keys and they didn't know where it was and asked me to described it. When I got both keys back I realized dangling on my original key was a copy of my house key. They never had authorization to make a copy of my house key nor did they tell me they had that done. Overall, I would not recommed this company. Left a bad taste in my mouth.

    Bearclaw Kennels - petservices - Updated May 2026

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