Very unprofessional. When walking in, no one greets you, it smells like cigarettes, the shop is a…read moremess and no where to even stand and their work is terrible.. Took my wife's designer purse tag there to have her initials embossed. The shop owner embossed the initials off center and still charged me full price. He even mentioned that he didn't do it center and messed up. should have not even of charged me at all... Would never drive across town to endure this terrible service again.

I had a wonderful exsperience. I had not planned well and needed my neices journal stamped for the…read moreweekend. She turned 13 and it was very important to me to give her her journal on her day! They graciously helped right then and there. The gentlmen robert stopped the big machine he was running and calmed my nerves. She loved it Thank you very much for saving my day. I will surely be back in the future!

Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

I purchased my wedding band nearly 30 years ago @ said business…read more Recently (September 2025) the prong broke prompting me to return for repairs, while there I decided to UPGRADE my ENGAGEMENT BAND spending over $7000. Unfortunately this experience has been nothing short of a DISASTER!! The LACK OF PROFESSIONALISM & ATTENTION TO DETAIL was DISAPPOINTING. Just as I did nearly 30 years ago I also returned to the outstanding jeweler my husband purchased my beautiful princess cut 2.02 G color grade/S12 clarity diamond stone for a 2nd appraisal which included the upgraded engagement band and the new wedding band, work Michael AGNELLO signed off on and thank goodness I did. Just like anything in life a 2nd opinion, especially when a substantial cost is incurred is beneficial, this is what was discovered & what transpired THE PRINCESS CUT DIAMOND IN MY UPGRADED ENGAGEMENT BAND WAS LOOSE, THE STONE ITSELF WAS NOT CENTERED PROPERLY. THE TINGE WAS NOT MATCHED PROPERLY, WHICH EXPLAINED THE VISIBLE YELLOWING BETWEEN THE NEW WEDDING BAND IN CONTRAST WITH MY UPGRADED ENGAGEMENT BAND. BOTH OF THESE DISAPPOINTING ERRORS, LED TO ADDITIONAL EXPENSES, ESPECIALLY BECAUSE OF THE POTENTIAL RISK OF LOSING THE STONE, WHICH IS ALARMING.!!!! THE APPRAISAL(s) MICHAEL AGNELLO SIGNED OFF ON WERE INCOMPLETE, INACCURATE even worse they DID NOT REFLECT THE CORRECT NUMBER OF DIAMONDS AND THEIR VALUE, NO PHOTOS WERE INCLUDED, ADDITIONALLY BOTH HAD THE WRONG DATE/YEAR WHICH RAISES CONCERNS ABOUT ITS RELIABILITY. NO INSURANCE AGENCY WOULD FIND THIS ACCEPTABLE. WHILE AT THE 2nd APPRAISAL APPOINTMENT I CALLED MICHAEL ON HIS CELL PHONE TO ADDESS MY CONCERNS. I had his personal cell # because he phoned me when he understood my initial visit in September was nothing short of a disappointment, he advised me he doesn't like his customers to leave disappointed, this too is misleading as well because it's the end of the year and the disaster goes on While at my appointment for my 2nd appraisal I did advise Michael he was on speaker conveying my concerns. Additionally I advised I tipped the sales lady, Michael was quick to respond "my staff knows not to accept tips" he immediately asked the tipped sales lady about accepting my tip and she was heard replying "I gave it to you" This contradictory information from the owner was further misleading, along with the quality issues of the bands, the botched appraisals which causes alarm as a consumer all of which left an extremely bad impression and further illustrates the lack of professionalism of his establishment When I attempted to discuss these issues with Michael he was rude. In fact, he was telling me to relax and considering the circumstances and discovery of these errors I was and then .... HE HUNG UP ON ME!!!! I wasn't the only one listening to him as I had him on speaker so there is no way around this should he refute I've noticed on previous reviews Michael disputing they're not so unique situations similar to mine further disregarding customer service and professionalism of a business owner downplaying and dismissing their concerns as well These are facts despite whatever Michael may claim especially with the documents with his signature signing off on them. I had hoped for a professional resolution rather than being compelled to resort to social media advocacy for others who might share or face similar challenges with his business however he choose to disregard my email requesting a call instead; SILENCE IS HIS ANSWER!!!! Overall; I cannot recommend this business, it's disheartening to see a business with such a long standing reputation fails to uphold its COMMITMENT TO CUSTOMERS ONE STAR IS GENEROUS BECAUSE ZERO IS NOT AN OPTION BUYERS BEWARE AND BE SMART BEFORE OPENING UP YOUR WALLETS AND YOUR HEARTS TO BE MET WITH DISAPPOINTMENT TO THE STAFF ON SITE, BE PLEASANT AND MORE APPEALING OPPOSED TO THE SOMBER FEELING OF THE ENVIRONMENT Happy New Year!! My goal with this review is ADVOCACY for future clients so they don't find themselves in a similar situation.

I had a vintage charm bracelet containing 80 silver charms that I wanted transferred to a necklace…read morethat I intended to purchase -the cost of putting those charms on was $800 & I thought that was really high. I didn't know if that was the going rate so I went to another jeweler where the cost of putting those charms on is $150. I've been dealing with Maloof's for years. This is not to say I would never go there for anything -perhaps a piece of jewelry or a ring, but I would never go there for any kind of repair or work on Jewelry

I genuinely wish I weren't writing this, especially after my initial experience at Maloof--which…read morewas stellar. A year ago, they offered the best price for a custom gold engagement ring, delivered impeccable craftsmanship, and treated me like a valued customer. That memory made us excited to return for our wedding bands. Unfortunately, that excitement evaporated the moment we were greeted by Jim. His demeanor was terse, dismissive, and bordering on condescending. Rather than guiding us through a special moment, he made us question whether we were foolish for even considering the pieces we showed interest in. After barely five minutes of engagement, he waved me off to another part of the store when I asked about silver chains. We stood awkwardly for nearly 20 minutes--no one acknowledged us, and it turned out we needed to pull a new number to get help. Meanwhile, I was fully prepared to make significant purchases. This review isn't about a single rude encounter--it's about how easily a brand can lose loyalty when they fail to deliver consistent respect and care. I'm giving Maloof two stars solely out of respect for their earlier excellence. But I won't return. If this business wants to remain relevant with a new generation of buyers, it needs to rethink who's representing it. A moment that should've been joyful was soured by apathetic service. That's the kind of dead weight that ages a brand out of existence.

They did a beautiful job on a plaque we had made. They designed it and came up with very good…read moreideas, and created a masterpiece. I highly recommend Woods Trophies for all your needs in Trophies Plaques and many other items. Definitely check them out. Phil Benedetti Director of Operations. Emergency Fleet Service

I just reread my original review and noticed it should have read:…read moreSave time and aggravation and probably SPEND less money by looking elsewhere. I'm sure they get so much business from local schools and athletic organizations that they don't care about the individual anyway!

Not a great experience here. We took two watches in to get fixed. For one we paid $90 to get a…read morecrown fixed because it had fallen off. When we picked up that watch the crown was attached, but the winding movement was notchy. So we took it back to remedy the problem. Two weeks later, when we were able to pick up the watch, we found that the crown still had that sloppy and notchy winding movement. The second watch was a Rolex that stopped self winding. Got the estimate back that it'll be $800 to fix. We bit the bullet and went through with it. When it came time to pick it up, they had polished the sh!t out of the watch. I asked them to remove the polish and make it look like my old watch. Next day picked up the watch and it looked good again. The watch now is back to self winding, but it runs fast. Jeeze. Forget it. Both watches not fixed correctly, cost $890, had to go to the shop at least 4 times.

Great customer service and something for everyone will keep me going to this hidden gem of a store…read more Lalonde really knows his stuff has great silver gifts for all occasions and amazing vintage pieces. Treat yourself to great selection and service, check out Pongracz-lalonde!

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.