I called in advance for silk beading cord asking for a size 6. Don told me they have sizes 1, 2, 3, 5, 8 only. I asked Don repeatedly to confirm the sizes to me... I had commented that I could possibly use two number 3's to achieve the same effect as a size 6 and she said "yes possibly"... I headed over to the bead shop. Upon entering I noticed little baskets in one corner and then when Don finally looked up I asked if these were meant for shopping baskets. Don replied, "yes". I asked where I can find silk beading cords and she took me along the wall. I could not find a size 3 and commented about that fact. Don tells me that they don't carry a size 3! Don had confirmed earlier, several times over the phone btw (I had her repeat it to me several times) that they have a size 3, 5, and 8 because I would be willing to buy each of those sizes and test out what works for me. It was not a brief conversation, I asked for details; colors available and sizes etc. I reminded Don that she told me they carry a size 3 silk bead cording... With an attitude Don responds adamant that she did not tell me that whatsoever! I repeated to Don that I distinctly remember what you told me. Don walks away!!
We were there for 25 minutes and Don totally ignored me and my family (husband and two year old son were with me). Don gave all her attention and assistance to a lady with her granddaughter the entire time we were there. We are brown and the only people she would help are white customers. I'm not one to easily pull a race card, but I was absolutely discriminated upon; she didn't even greet us when we entered!! I hung around waiting to see if she'd offer assistance - nothing!! I proceeded to start emptying my basket, putting all my items back due to Don's bad service, but before I left I made sure to ask for her name.
I have been to this shop once before with my family and the nice woman who helped us (she was probably the owner and had her sweet dog there at the time), provided excellent customer service! Thank you! There were more customers in and out that day compared to my experience with Don btw. I won't shop here again thanks to Don. If it weren't for Don I'd give this shop four stars for products and five stars for the lady that helped me the first time I shopped at Bead Cache. Don, if you treated us better you would have kept a good, loyal customer who supports small businesses - you do not even deserve 1 star. read more