I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

Really appreciate another excellent service call by Collin and Andre. Office staff is equally as…read moreprofessional and responsive as the technicians.

I had a great experience with Floor City, both with the sales staff (Terry) and the installation…read moreteam (John Adams and company). The job was done slightly ahead of schedule and the final price was $200 less than the estimate. Update: My review is of the sales office and installation team in Pensacola, FL. For some strange reason it is showing up as referring to San Francisco.

We have bought tile from Floor City USA for several home projects during the past 10 years and have…read morealways been impressed with their service. All of the people there are super friendly, helpful and knowledgeable. Gary, the installer who put down tile in our hallways and front and back porches for our first order, did an awesome job. We requested him again this year when we replaced carpet with more tile. Once again, he and his crew delivered excellent work. I give them the highest recommendation possible!

Requested to have a patio created to reduce a large step off our Florida room, and demolish and…read morerebuild steps going into the left door (two steps that were over 8" and had a 10" tread). We requested other quotes and for the work and exceptional quality we received the value is top notch! Also, I want to thank not only the project manager Clayton, but also the crews that completed the work at our house (framing crew, and the pour / leveling crew)! These guys had a great attitude and were very professional.

The service was quick, effective and friendly. Fixed our pool plumbing and saved our Memoial Day!…read moreHighly recommend and will definitely use them again.

Steven did a great job pouring a small walkway and at a reasonable price. He showed up when he said…read morehe would and was available to answer any questions. He knows his business and was reliable and professional.

Do not recommend using Steven for any concrete or masonry services. He is operating under his…read morebusiness name that is not legitimate (no business license in the state of Florida). After agreeing to a fixed price quote with no mention of prices being subject to change, of which we still owed him $217.23, he attempted to extort us for $600 of which we did not agree to pay. He never communicated to us that he was not going to finish the job and left a pile of concrete debris in our backyard and the project unfinished. We are now having to pay an additional $3,000 for another contractor to come in and demo the border that he installed incorrectly, remove the debris, and complete the job.

We had ours done a few years ago, windows & siding. They did a great job installing and keeping the…read morearea clean. So far we have had zero problems. I would highly recommend them.

Ryan came out and did a marvelous job helping us set up our remodel. Was very patient and did a…read morewonderful job helping us pick out things.

I had new carpet put in my house and there was an issue with installation, but these guys deserve…read more10 stars for doing what they did to correct the issues. They sent out an install crew, ripped out all the carpet they put in and installed all new carpet properly and I couldn't be happier. This is how they have been in business for so many years I'm sure, they stand by their product and workmanship! Highly recommend and so thankful I choose them to replace the carpet in my house. Kudos to Al the sales man I dealt with, great guy very kind.

Came in to get new tiling for the kitchen floor not only was there a customer service exceptional…read morebut the prices were very reasonable as well, had a wide variety of different type of tiles I could choose from, I really truly enjoyed the staff they're very friendly and helpful and I was able to walk out with everything I needed. Pensacola and you looking to remodel come visit the people at Jones flooring center.

Mike and his crew worked tirelessly to get our old flooring out and new flooring in! They were hard…read moreworking, professional, and personable. Mike was excellent at communicating with us and when there was a slight bump in the road, he made it right, even working late and on a Saturday to complete the job, at no additional cost to us. I highly recommend this business for the Pensacola area!

Biagino did a fantastic job on our master bedroom flooring installation. He's super friendly, very…read moreprofessional, and knows what he's doing. You can definitely tell he's been doing it since he was a kid! He showed up right on time and was ready to work. I highly recommend him for any flooring project you may have.

Puma Flooring installed Vinyl Plank flooring at my residence that looks great! Gino beat all other…read moreestimates, worked cleanly and quickly and was on the job when he said he would be. He has years of experience in flooring and advised me on certain products. He made my life easier by picking up products and disposing of my old flooring. I will use Puma Flooring again!