This pool is completely unsuitable for a grandmother with small children. There is no safe entry for a family. I requested a refund within 24 hours was refused initially and then the office manager demanded a doctors note, that I pay their bank fees, then wait 3 weeks for their "board" to review the request - though this was not disclosed up front. I found out later that the "board" is the office manager as president, his wife (the swim instructor) as treasurer and one other woman. After sending a certified letter requesting the refund and complaining at the BBB, I did receive a refund via check - but it took weeks and a ton of follow up. Don't go here with families. read more