We are a midsize non profit in the Albuquerque area, and i am a Product Manager who has worked with…read moremany different vendors (domestically and internationally). In a former life, I was also a web developer. Working with Xyenrgy to build two beautiful, modern websites has been the best experience I have had working with a developer. They are knowledgeable, professional, and delivered our projects on time. The quality of work that Jennifer and her team put out is world class. It is amazing that they are right here in Albuquerque.

From the owner: Award-winning web design, digital marketing, SEO, social media. Albuquerque-based digital media…read moreagency since 1994. Our Design & Marketing Agency creates exceptional, easy-to-navigate websites then markets them via targeted SEO, Social Media and digital Advertising. Our experienced team of Web Developers, application Engineers, Graphic Designers, and Digital Marketers have brought in multiple awards and have helped make Xynergy one of New Mexico's most trusted Firms. Xynergy provides results-driven comprehensive digital marketing management plans. Our marketing and advertising services include sychronized Search Engine Ranking (SEO), Social Media, PPC/Online Advertising, mobile advertising, and strategic management. We provide creative blogging as well as video blogging support to our marketing clients. We provide custom web design, mobile apps, expression engine and wordpress security and maintenance and more.

This is to report that in spite of multiple pleas and promises, Digital Retail Networks, LLC (DRN),…read morea registered New Mexico corporation[1], has refused to reimburse my company $879.04 for services undelivered. At 11:30 a.m. September 1, 2009, I met Carlos Hernandez, representing DRN at my Electric Cars of Albuquerque, LLC office. Carlos Hernandez sold me on a 90-day video advertising campaign, using enhanced 15 inch flatscreen television monitors, mounted at the checkout lanes of two Sunflower Market stores (Academy & San Mateo and Lomas & San Mateo). Carlos Hernandez represented that he had a very good relationship with Sunflower management. He also promised a tutorial session with my salesperson and I about how best to handle customers drawn to my business by the Sunflower Market advertising. He told me the upgraded flatscreen TV's would be installed the upcoming weekend (i.e., September 5th & 6th), replacing smaller screens already present in the checkout lanes of these stores. I have written documentation of the whole offer on official DRN stationary. I wrote Carlos a check for $1758.09 (my company check #1045, dated 9-2-2009) to pay for the advertising campaign, which he picked up at my office on September 3rd, 2009. The check was cashed promptly, and the money withdrawn from my business account on the same day. In the late afternoon of Tuesday September 15th, I went to the Sunflower Market at Lomas and San Mateo to check on the video screens at the checkout lines. The old small screens were still in place, running approximately 5 second adverts for various local businesses, but not mine. Small golden stickers were on the screen frames soliciting advertising opportunity on the screens and giving Carlos Hernandez's cell phone number. I talked to one of the store managers on duty and she said, much to my consternation, that as far as she knew, DRN had been given one month notice to permanently remove all their equipment from all Sunflower market locations. She had not heard about of any upgraded replacement screens Carlos had mentioned during our initial meeting. The manager also said that DRN was not returning their calls. I became suspicious at this point that I had been duped. I could not reach Carlos by phone, but left messages that I wanted to talk. These messages were not answered. I went to my credit Union (New Mexico Educator's Federal Credit Union) to stop payment on check 1045, but it was too late - funds had already been transferred to DRN's account and could not be retrieved. On the morning of Wednesday, September 16th, I talked with the regional manager of Sunflower Markets, Mr. Dave Bicket, who told me without equivocation that they were getting all of DRN's equipment out of all of their stores because of too many complaints received by Sunflower from DRN's customers. Clearly, DRN had no ability to deliver the services for which I had paid them. After numerous attempts, I finally reached Carlos Hernandez on his cell phone and made an appointment to meet to receive a reimbursement check at my ZENN office at 12:00 p.m., Thursday, September 17th. At 11:00 a.m. Carlos left me a voice mail canceling the appointment. I managed to reach him by phone again and we made another appointment to meet the next morning (September 18th) at the Starbucks at Lomas and Broadway. Again, Carlos did not show up; this time he did not even call. I called DRN's business phone and reached the company's registered agent, Mario Hernandez, Carlos' brother, and told him the above story. I told him in no uncertain terms that I wished to be reimbursed immediately. He represented that I should no longer deal with Carlos Hernandez, and that Carlos had not been authorized to represent DRN when he originally came to see me. He made no apologies and implied that he was not liable for his brother's misprepresentations or errors. I got my wife, an attorney, involved at that point and under written threat of immediate legal action, Carlos Hernandez delivered a check to her office on 9-25-09, repaying half of the funds owned to my company. I have a Xerox of the check, on which the memo area has written on it, "1/2 reimbursement." The check was signed by Mario Hernandez and was from DRN's account # 6142855 at New Mexico Bank and Trust (DRN check # 1014). Carlos refused my wife's request to sign a paper promising to repay the other half and abruptly left the office. In a subsequent phone contact, Mario Hernandez contradicted his previous instruction to not deal with Carlos. He insisted that he had paid the first half of the reimbursement and Carlos would be liable for the remainder. I have been patient for months, but now neither Mario or Carlos Hernandez respond to my phone calls. Certified letters requesting repayment have also been ignored. DRN has stolen $879.04 from my company. [1] Digital Retail Network's SCC Number: 4191367 Registered Agent: Mario Hernandez

Hired on this company in July 2023 to build an ecommerce website with an expected launch of…read moreNovember 2023. They missed that deadline and pushed to December... missed that deadline, promised the next month and still missed that deadline..... They don't seem to know what they are doing and continuously look for an *easy* button to fix website issues. They wasted over 2k for an API integration tool that did nothing for the site. They then tried to use a plugin as an *easy* button to sort products but it did not sort anything except at a meta tag.... Do yourself a favor, use a different company as this company seems to be full of novices. They also like to shoot emails at the end of the day so they don't have to acknowledge your response until the following day. After going our separate ways we found even more configuration issues from this company and are now having to pay a different company to come in and fix all their mistakes.

As a small business owner I was always a little skeptical of SEO companies. Simply Design is much…read moremore than an SEO company, they have provided my business with a personal touch of service that I would have never guessed possible. Everything they do for us is customized to what works in our industry and the markets we target. They have used combinations of beautiful web design with SEO tactics and PPC advertising to increase my internet presence quickly and within a contained budget. Being a small company it is very difficult and in most cases impossible to compete with the marketing budgets of our competitors, but Simply Design has made us a real contender. We are grateful for all they have done and continue to do, the owner, Nate has been out to visit us personally on several occasions and always responds to our calls or emails personally .I cannot say enough good things about this company, it's owners, or the experience we have had doing business with them.