I used to do my banking here. It was decent. The service was alright, it does get crowded. Expect…read morelong wait times. Every time I've come here the lines are so long. And they take forever. I'm a life long Bank of America person, but the customer service is so slow here. Other than the lines I haven't had an issues. If you don't mind the long wait times, then it's fine. The employees are friendly and professional. I did have to speak to a manager once, and he seemed knowledgeable. No issues there.

Absolutely terrible customer service. I went into this branch simply trying to close my bank…read moreaccount, and the way I was treated was completely unacceptable. The staff made what should have been a straightforward process unnecessarily frustrating and treated me with a level of disrespect that no customer should have to deal with. I wasn't asking for anything unreasonable. I was just trying to close my account, and instead of being treated with basic courtesy and professionalism, I was made to feel like I was a problem for even being there. The way a bank treats customers when they want to leave says a lot about its culture and values. This experience only confirmed that closing my account was the right decision. Terrible experience, terrible customer service, and absolutely no reason for me to ever return.

Customer Service was great. I had a bunch of paperwork I needed to get filed for a probate case and…read morethe staff took time and worked through all my questions with me. Lots of parking available. Friendly staff. Very clean.

No wonder they have 2 stars only they are very slow and frustrating even though there's only 3…read morecustomers here and like 6 workers So slow so stupid especially Dorian and the lady at the desk in the lobby

Just want to take the time to thank Mr. Lomeli for the great customer service…read more Keep up the good work.

Love this Chase Bank and I'm not even a Chase Bank member. I usually go on a Saturday to deposit…read moreour rent checks once a month and the staff is super friendly, accommodating and helpful. Highly recommend if you need Chase bank you choose this location!!!

The individual, Ebony at the branch I was serviced at made me feel at home and did an EXCELLENT job…read moreat checking off all definitions of excellent Customer Service-- She 'defines' customer service. It's been years since I've experienced anything as close to as genuine and professional as her. How can someone that you barely even know show you a glimpse of hope for your financial needs in times of distress? Ebony pulled through for me. You helped me open an account and even reassured me that in six months we will see that number be achieved in terms of Savings and Credit Score. Even if we don't land near by our goal, or if I had huge doubts, you managed to turn that around by being an awesome, professional human-being that could relate to the customer on a wide spectrum of understanding. 100% felt zero judgement in her eyes! I was new to the bank and immediately noticed her leadership presence. Not exactly from the name tag, but her presentation on self. After she helped guide me, the rest of the team took over and they too were immaculate! I'm glad to have re-established with a Nationwide banking institution! Thanks for helping me open an account, Ebony!

This branch is the worst in the area, they only ever have two tellers working, today I was waiting…read morein line and as I was next up to conduct my transaction a gentleman came from a cubicle with a customer and straight up cut in front of me, super rude, two people walked out after seeing this. Do better!

Love the staff here ! Especially Misty! She's always such a…read morehuge help! Today my husband got home from a visit with the bank and he mentioned her name and how much she was so helpful and kind , I was like omg I love her! Lol needless to say we are always welcomed with warm smiles! Thanks Misty for all you do, keep Rockin!

Rosalba has 0 customer service skills Had me going back &…read moreforth between her & the atm because "she couldn't do it" just for her to do the withdrawal for me I really wonder who trains these people

Love the service. Everyone has been very helpful with any and all my needs. They are cheerful and…read morepolite.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

My neighborhood bank…read more Tellers are friendly and professional. The lobby is always in great shape so once you step inside everything is good including soft music coming from the corner. Its out side the bank that has issues, the parking lot always has a lot of trash and the ATM is often dirty. I like this bank although fees keep increasing since predatory regulations relaxed with the current administration in DC.

Thank you Denise and Juan for the excellent service and professionalism! This is my local U.S. Bank…read morelocation and I was very satisfied with the service! Even during busy lunch hour everyone was helping where needed! Keep up the great work!

Overall, never had any bad service. Everyone's super helpful when you walk in. Unfortunately, this…read moretime I got there and found out I didn't even have to go there to open my business account that you do all of that online. But this branch is pretty good. It's not too busy. It's pretty clean and everybody's helpful and friendly. There's not really much else I can say. except that I've never had a problem

I get good banking good customer service. Everything is so good. Except fewer banks. The ATM…read morelooks old and a lot of times broken. Interesting other banks have a clear plastic barrier between teller and guest. In this Navy branch theres none. Everything else is good. Happy banking with Navy federal. 5 stars the people working are soo nice. Few times gave me advice help soo much. I value this bank for a lot if things. Such ad the credit card that had $200 which help with credit score. Also gave me high credit. Less fees! Have a nice day!

Nice group of folks here. They are pleasant and efficient. I have no complaints. Well ok today I…read moredo. They only have ONE ATM and it's broken. So everybody (that can, and has the time, has to wait for a teller. Maybe it's time for two! ATMs! Other then that ... Good bank Good peeps. Oh!!!! The reason the ATM is DOWN!!!??? Frontier! strikes again! Those frontier people are not business savvy. Frontiers lack of business acumen is HURTING a lot of people and a lot of Business's too! It's not US Banks fault! It's #frontierCommunicationsFAULT!

Open a business account here, had to close it in a few months. It had the Avalon system card reader…read moreattached to the account. And even after the accounts were closed, the card reader was still able to be used by my ex-business partner, so I called talk to Nora Stout and ask her. How can this card reader transaction without a bank account? She told me that she is able to make the transaction happen without a bank account attached to the card reader and I asked her how is this possible? She said she can make it happen so US Bank is in the business of helping non-members without a US bank account transaction a service. To me it sounds like fraud.