My father communicated to me that Robin from medical records said his records "belong to Bayview" and it would "take weeks to get a copy" to his healthcare providers. However, numerous regulations, including HIPPA, provide my father with the legal right to a copy of his record upon request.
I called the facility later that evening to speak with anyone in administration when my father was denied a copy of his medical record upon discharge. The charge nurse was kind enough to have the administrator on-call ring me back. The woman who called me back identified herself only as "Shelley" and sounded painfully aware that she was stepping into a patient's family-member complaint. I asked how she was, and her response was a deeply sarcastic "fabulous". I was immediately confused by her complete lack of professionalism and flippant response. The call went downhill from there. As a medical professional, licensed in two states, I am familiar with hostility from employees who are on-call and have to make actual calls, even though it is part of their job. Anyway, I was in no way prepared for a nasty tone coming from someone who is literally responsible for the welfare of my elderly father.
I explained to Ms. Shellye Nutter (I had to look up her last name on the website, she's just THAT professional - and yes, it's spelled YE and Nutter made me laugh) the issue with my father's request for a copy of his medical record and added that I had already contacted The Joint Commission regarding numerous other violations (including bedsores that developed from lack of care when immobile, hours of neglect in need of oral fluids, and denied access to basic supplies to maintain personal hygiene like washing his hands before eating, etc) I'd been made aware of since my father's stay began. Ms. Nutter responded by laughing, "I don't answer to The Joint Commission".
This place has "death trap" written all over it. Some nice folks may work there but it's run by people who are running a business - revenue is success. Helping people is just an image in the way to collecting insurance. read more
