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    Baystate Emergency Medicine - Springfield

    1.7 (7 reviews)
    Open Open 24 hours

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    3 months ago

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    9 days ago

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    5 months ago

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    9 months ago

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    6 months ago

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    1 year ago

    Mother waited in the ER for 12 hours! With a fever, in pain, and steadily getting worse. They couldn't care less.

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    3 years ago

    Filthy hospital. Doctor was impatient. I hope we don't ever have to go back there. The nursing staff was very kind.

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    Baystate Medical Center - The room where they administer patients vitals.

    Baystate Medical Center

    1.3(16 reviews)
    0.0 mi

    Quality of care is fine. I have no problem with that…read more Trying to create a patient portal is another matter. I have tried for days, been on hold for over an hour, and resubmitted the required information too many times to count. Their portal sign up system is malfunctioning. I just had to share my frustration and hope that your experience is better than mine.

    Do not take your children to the Pediatric emergency room. We had a terrible experience. The nurse…read morethat checks the vitals lacks professionalism. Angelina's actions compromised my daughter safety, violate professional ethics, display a severe lack of competence and empathy. She refused wearing gloves during blood work. This action poses severe risks to patients, exposing my daughter to bloodborne pathogens like STAPH infections, HIV, Hepatitis B, and Hepatitis C , Herpes among other diseases through skin contact. This increases risks of cross-contamination, infections from broken skin, and failure to comply with mandatory OSHA safety standards. By doing so, she disregarded hygiene standards, skipping safety checks, ignoring alarms, and failing to use proper protective equipment. Upon her entrance she displayed a lack of empathy, acting cold, being easily frustrated, and failing to listen to patient and caregivers concerns. Once the caregiver called out of her behavior and actions, and told her to STOP, she failed to possess necessary skills, not admitting to mistakes, and refusing to take accountability for patient outcomes. She then proceeded to gossip with her colleagues at the front desk within ears length of everyone including the caregiver patients and other onlookers in the waiting room violating my daughter's HIPPA Rights. Her subordinates had us wait in a room for over an hour, to be heard and they refused to write an incident report upon request, refused to provide the nurses full name lacking transparency and discuss how they would handle this situation if the employee would be reprimanded and told to change her behavior and actions?

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    Baystate Emergency Medicine - Springfield - emergencymedicine - Updated July 2026

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