My husband had a massive heart attack. Fabulous care all around! Thanks to the EMTs, doctors, and…read morenurses - he's doing great. Thank you to Baystate Medical Center!

Quality of care is fine. I have no problem with that…read more Trying to create a patient portal is another matter. I have tried for days, been on hold for over an hour, and resubmitted the required information too many times to count. Their portal sign up system is malfunctioning. I just had to share my frustration and hope that your experience is better than mine.

Dear Lord. If you like abuse, this is the place for you. My Primary "care" provider really seems…read moreto enjoy my suffering. Her name is Rhianna Lejoie and I can't say one nice thing about her. After dealing with her God complex and severe abuse, I contacted the office manager "Erin Cardinale". Erin is possibly the devil or maybe the vice devil. She made the situation 1000 times worse. I believe her to be a bad human being. I contacted Baystate customer services. They have a very nice young lady who writes down your complaints and submits them to Mount Olympus where the gods decide what to do about it. Then I got a form letter telling me that they're sorry I had a bad experience. Excuse me!!! You cannot speak to the decision makers. They do not call or contact you to hear what you have to say. It's a scam. I would rate the two individuals that I dealt with as well as the dominant culture of this office as: EVIL.

This office is full of people who contradict each other and will gaslight you. They do not care…read moreabout your well being or pain. They say they will call you back and they will not. Every problem you have they will urge you to go to urgent care. They don't want to do their job, they wont call you back. Save your time and go somewhere else. Literally anywhere else. Every rep. I talked to today gave me attitude, and didn't help me.