Quick turnaround time. Friendly staff. They did what they said they would do for the price they…read moresaid they would. I would return here again.

AVOID AVOID AVOID this shop. I had a negative experience at this shop. The guy that runs this…read moreplace (James) has a big attitude problem and he will give you the run around if he doesn't want to make a repair. According to the mechanic that ended up fixing my car at a different shop the man at Custom Muffler didn't want to fix the problem as it wasn't going to be an expensive repair. My advice to anyone considering taking their car to this place is to find another repair shop because not only will you get better service but you won't have to deal with James' fragile ego. ***They must be asking their friends to post positive reviews on Yelp which is deceiving and unethical.

I brought my vehicle to Sal's Automotive on the recommendation of a well-respected neighboring…read morebusiness--one that, wisely, does not touch electrical work. Sal told me my vehicle would be looked at in "about a week," and I accepted that with patience and gratitude. Fast-forward more than a month, and my vehicle was still being held in what can only be described as auto-shop solitary confinement. During this time, I received exactly zero updates. Every call had to be initiated by me, as though I were checking on a long-lost relative rather than a repair job. Each time, Sal had a new story: a part "on order," a delay "out of his hands," or--my personal favorite--the week the computer was supposed to be programmed, when he responded, "What do you want me to do? The computer programmer works for Ford, not me." At one point, Sal even threatened (with all the maturity of a middle-schooler losing a video game) to tow my vehicle into the street. That was the moment I wisely followed my wife's advice and asked that the vehicle be towed to a different shop. Sal arranged a tow to Lamarque Ford, where it was discovered that no work had been performed whatsoever. No parts replaced, no repairs started--nothing. Strangely, Sal even paid for the tow himself, which would have been generous if it weren't so clearly an attempt to avoid charging me for work that never happened. In summary: my vehicle left Sal's Automotive in the exact same condition it arrived--except, of course, for the layer of dust it gathered during its month-long unplanned vacation.

This is a terrible auto shop! I wouldn't recommend anyone go here. They overcharge for labor and…read moreparts. I found the same parts for 1/2 and 1/3 of the price. Then they charge you a $130 just to look at the vehicle without even fixing anything. He wanted to charge me $500 to change 2 simple valves. I ordered the parts for $100 and my neighbor changed them for me for free. Still less than what I spent on the "diagnostic fee". BEWARE!!! THEY ARE SCAMMERS AND ARE RIPPING PEOPLE OFF!

Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing…read moreexperience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti!

I had a very difficult and prolonged experience with the service department at Paretti Mazda that…read morelasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained.

Rob, John and staff are appreciated for their expert and timely service on all 3 of our vehicles!read more

Reasonably priced and competent. Allowed me to bring my own parts for a repair. Family business;…read morerun by honest folks.

My auto mechanic referred me to Star Auto Service because I was having an electrical issue that was…read moredraining my battery and he could not locate the issue. He told me, "Star will find it. Trust me." I called at that moment and spoke to Frank. I explained my issue and Frank told me to bring my car. I arrived and the team checked my car in and told me they'd call when they'd diagnosed the issue and had a repair estimate. Folks, they literally had to nearly dismantle my car while tracing the battery drain. I held my breath for the famous "this was more than we expected. The price increase will be ______ thousand." That call never came. Only a call to tell me the diagnosis, another call when the part arrived, and a call to tell me the vehicle was ready for pick up. They even accepted payment over the phone, and left the car where I could pick it up after I arrived from my flight later that evening. I hope I never have another issue like this, but if I do, Star is where I'm going! Thanks Frank and the entire Star team!!

I seaux wanted to love these guys, and I still love them but am very disappointed with the service…read moreI received! Lord Help Me, I hate to report my experience, but it is what it is and hopefully this will may help some other person out. I was sent by a very trusted source, for a used car I had just bought with the suv chugging on an overpass. These guys are about as close to family as you can get and that's why I trusted them with my life, as well as my horse! 1st visit, truck stayed in their care for a week before they got around to looking at it. Then another few days to actually do the work. Not sure, if this is normal business??? ‍I was highly disgruntled, but chalked it up to a very busy, great mechanic shop! Seaux, I grumbled under my breath, and didn't bother to share my thoughts. I thought I was getting the Friends & Family treatment! Well the joke was on me! When I drove for Uber, I'd give my friends or family a nice discount to show my love for them, seaux I had hoped for a little extra care. This was Not exactly what I received here. Tho, I did purchase a new battery and they installed it free, I felt like I had gotten some special treatment. Tho, my bill came to $750 and I'm still unsure what that covered as vehicle ran the same after visit. The horse didnt make it back to the house because after making a pit stop, the truck refused to start. I was totally baffled, to say the least. Seaux, I called in and was told I had to have it towed back to shop. They found the battery cables werent properly connected. Seaux therefore: You guessed it, I got stuck using 1/5 Allstate Roadside Service events. I'm now wanting to learn automechanics myself to prevent such a nightmare! Cause if you cant trust such a trusted shop who is to be trusted? I was never offered reimbursement for the tow and I would think that would have been common courtesy or the very least they could do since their mechanic was at fault. Did they think I was made of money??? I was told by others that they shoulda paid for the tow not me. I don't understand, and can't quite get it! The first visit cost me $750ish for whatever & a new battery, with no maintenance charge to put in the new battery. Oh course, I was warned not to get any work done but, I felt the need to peck away at the long list, that me informed me should be fixed, seaux I picked a cheaper item. I do know, though I felt a little better for having it looked at, it really didn't act any different, afterwards! Mechanic mentioned it was probably bad gas, that it should self correct after I ran it abit and put new gas in it. A couple months later the battery dies and fortunately I was sitting in my driveway. Luckily it was within the 90 day warranty period. I get it towed in & they recharged battery for quite a long time and put their stamp of approval on it. Once again, I get it home and it won't start. I was told to get it towed back to shop seaux they can get to the bottom of it. I asked why they didn't replace battery instead of merely charging it and was told if machine deems battery good, they couldn't or wouldn't replace it? Well, imho it must be bad if it doesn't last more than 3 months! Sure enough I get it home and she wont start again. I could only laugh to laugh to keep from crying. I believe this time I was told she was ready,seaux I took a Lyft to geaux get her, and oppsie, they discovered she wasn't quite ready . I sat there for another few hours. Re-charging a new battery, only 2 1/2 months old??? Geaux figure! Not much later, i get the hot engine on dash, so i take it for oil change thinking it must be out of oil. I really would have thought all fluids should have been checked when seviced but, what do I know about cars & mechanics??? Seaux, the horse begins to overheat and was told to bring it in, they'd take a look. I had already gone thru almost 2 gallons of coolant. After 1st overheating, I had oil change. I believed that Walmart would check fluids/ coolant??? I guess not. They say it's not something they do. Coolant reservoir found empty. Seaux, I skip across the street to gas station for coolant. I have this sweet man- librarian fill the reservoir with coolant (after checking Google) and off we geaux. Of course, i keep a close eye on the meters quite religiously! I pulled over twice heading to Metairie as gauge neared boiling point. Sat for 10/15 mins seemed to be fine seaux away we geaux! It was the weekend and all mechanic shops were closed. Even with coolant full, it overheats, tho, I quickly pull over and allow for engine to cool. After checking coolant level, it seems to be fine. Couple days later that reservoir is empty. Contacted shop, sure enough they say, once again bring it in, they'll get to the bottom of it, lmao! I surely believe & took them at their word. I state my upset they tell me to chill in seaux many words. Seaux, I try to keep my cool!

I come from a small little town of Mom & Pop shops where you know you're always getting A+ Service…read moreand hard working HONEST people. Who you know will always do their absolute BEST and the Results are always what you expect. After living in New Orleans for quite some time, eventually your car will need to be properly serviced. That's just the way it is. ‍ Well. Y'all. I didn't know who to go to in the New Orleans Metro area because let's face it. Who is really out there trying their best and who's just out to make a buck?! I reached out on social media for recommendations for a local mechanic to work on my transmission and replace the clutch and someone I trusted recommended these guys to me. LET ME TELL YOU I HAVE FOUND MY FOREVER CAR MECHANIC SHOP iN NOLA It has the Mom and Pops feel. The quality of work is Primo. They also have a couple of parrots in the waiting room too to keep you company like. Real ones that can talk & sing!!! If you are hesitant about where to bring your car- I know you don't know me - but TRUST ME. THESE GUYS ARE THE REAL DEAL I drive a pretty rare sports car, and I'm pretty clueless about how it all works. These guys are SUPER KNOWLEDGEABLE about EVERYTHING! Not only can they get all the parts you need (even if it's super hard to find) They will take the time to explain things to you or how things work or whatever , and by the time you drive away your car will exceed your expectations! I'm being dead serious when I say my car drove away from their place like it was BRAND NEW OFF THE LOT. I was floating on clouds. (My car is 15years old BTW) all of this wouldn't have been possible without those guys. Also Thank you and shout out to Mr. Andre' for all of your kindness and patience with me and taking the time to explain things in a gentle manner and also in a way that made it easy for me to understand!!! I can not recommend this shop enough!!! If you're on the fence or unsure where to take your car in the NoLa metro area : who to TRUST with your vehicle:: I can promise you: !!! THiS iS THE SPOT !!!

These guys are amazing! They have rescued my car repeatedly from the damage driving in New Orleans…read morecauses. Their customer service is, in deed, excellent!