Mr. Montgomery at Bayou Ford provided outstanding customer service from start to finish. He made my vehicle purchase yesterday a smooth, stress free, and enjoyable experience. He was professional and knowledgeable and truly cared about making sure I was happy with my purchase. I highly recommend Mr. Montgomery and the team at Bayou Ford to anyone looking for a great car-buying experience. Thank you for going above and beyond. read more

Did not listen. Did not investigate primary concern. Instead "found" a completely different issue. This is the second and final attempt to use Bayou Ford Service Department. I know the difference between transmission fluid and engine oil. Not sure how that red spot on my concrete is from a leaking oil pan. 1 star is extremely generous. read more

I haven t received a quote yet or had the work done but they did respond quickly. I hoped I had described the work very well assuming there were no problems but I guess they cannot quote without much more interaction. I'm kinda disappointed. David S read more

Buyer beware if you are looking to buy a vehicle from Bayou Ford. You should go in expecting high sales pressure and lots of tricks. Check your numbers and check their numbers at least twice. They will try and wring every $ out of you. Also very disappointed in the delivery process. Very rushed and incomplete. Tried to get follow up questions answered with no reply. Once they have your $$ ... :( read more

This place is one of the most honest dealerships I have ever been too. Troy Robert is very fair and is willing to go the extra mile, I went to two other dealerships and each one of them tried to ring me for every penny I have. Go get you a car for this place Troy will make sure to help you out. read more

I'll be short and sweet--buy your next vehicle from Bayou Ford. I submitted an inquiry online and noted that I prefer to be contacted by email or text (I'm a millennial. Talking on the phone is one of my least favorite things.) Unlike other dealerships, Bayou Ford listened to my request and only contacted me via email or text. Monica was prompt in her follow-up to my inquiry and made sure all of my questions were answered before I made an appointment. I arrived at the dealership and was greeted immediately. To speed up the process, Nick appraised my trade-in while I was test driving a vehicle. The original vehicle I was interested in didn't work out, however, my sales specialist Sonny was committed to finding me the perfect vehicle. Not only was he patient and easy-going, he never tried to oversell me or put me in a car I couldn't afford. He worked with me to ensure I got the best value on my trade and made sure I left feeling confident that I made the right choice. If he is available when you arrive, I can not recommend his expertise enough. The gentleman who handled my financing made the process easy and seamless. Most importantly, he didn't try to guilt me into purchasing any "extras" once I told him I wasn't interested. Respect. The process was so quick that I forget his name. Sorry! Overall, I couldn't recommended Bayou Ford enough. The facilities are clean, the cars are well taken care of, and, most importantly, the people truly care about your car buying experience. Thanks, y'all! read more

Bayou Ford - Auto Repair Near Me - Laplace, Louisiana

We purchased a truck recently from Bayou Ford. They didn't give us a fair trade in value for our old truck. "We use carfax to determine value not KBB." Also, attempted to deduct $1,000 off trade in for car preparation for resale. Definitely, read over financial paperwork before you sign it. They had a $790 theft protection policy listed that we didn't want to purchase. Unfortunately, we did not catch it until we were already home. read more

BEWARE! The sales people I dealt with at Bayou Ford used lots of tricks to get me to make a purchase. They held back on my trade-in value. But I was able to negotiate a fair price after proving I knew what my vehicle was worth. Then I noticed the loan payment amounts did not add up. The numbers were $41 per month higher then they should be. Again I had to prove I knew my stuff before they would fix it. I used a free loan payment app on my phone. Other dealers' numbers added up, but Bayou Ford's did not until I sent them a screenshot of the loan payment calculator. I am not sure if this would have been fixed in finance but it was clearly not correct at this point. Once I received the form with the correct numbers, I notice the taxes went up. The tax rate had stayed the same throughout all of our previous negotiations until this point. When I asked why the taxes changed, the sales person replied, "The truck is being sold". I don't think it actually sold, I think they were tired of dealing with me because later that evening the price of the truck was lowered on their website. I believe there was other stuff they tried on me too. They tried to include the typical vehicle protection plan. Also there "TTL and fees"number was very high. Other dealers show a doc fee on this form but they did not. I think they include the doc fee on this line. I'm pretty sure Louisiana law limits the doc fee to $200 and the TTL was off by much more than that. I hope this review helps someone make a fair purchase. I am including pictures of the form with the wrong numbers and the final form with the right loan payment, but has the higher taxes. You'll notice that they tried to hide the extra taxes by lowering the interest rate. read more

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Needed help with a battery at 4:00. Traveling from out of town. They were open til 6:00. Told me it would be the next day and that they could only rent me a car. And even added that it would be expensive. Told me I shouldn't get a battery replaced elsewhere. 4 people standing around doing nothing & looking as if they couldn't care less that I had a problem. I went one block down the road, got a new battery & was back on the road by 5:00. And I can't even count how many Fords my family has bought in our lifetime. read more

Took my truck here to be serviced and they had it for almost 3 months. They don't call you and let you know what's going on you have to stalk them behind your vehicle. Bought it in for a tick in engine, told me it was something else. And plus they misdiagnosed my blinker problem. I would not recommend them to anyone. And when I finally got my truck back it was humming. They told me it was my alternator. Lol dumb ass mechanic put hose on all jacked up so air was humming out. A bunch of dummies at Bayou Ford. And their used cars are undercover junk.... read more

I purchased my vehicle yesterday from Bayou Ford in Laplace and I left very happy and all thanks goes out to Jeremy he were very nice and patient with me. He took his time getting making sure that I would be happy with my purchase. And I'm so happy that I finally feel comfortable with recommending anyone to go to Bayou Ford in Laplace and ask for Jeremy. read more

Cody Jackson was my salesperson. Awesome Communication,fast delivery,and answered all my questions. highly recommend her and this dealership read more

Bayou Ford - Auto Repair Near Me - Laplace, Louisiana

Broke down at night and had to tow my F450 into nearest Ford Service dept. After nearly 8 weeks of trying to get someone to tell the truth about progress on repair of transfer case, I'm still waiting with no response. I was told over / weeks ago that the part was to be delivered within the hour and it would take 4 hrs to install. Well...? No one will answer my calls. Goes to voicemail. No return calls? What's going on? Who knows. read more

We had the pleasure of working with Mr. Robert and Mr. Long. Both gentlemen were such a pleasure to work with and extremely helpful with the purchase of our new SUV. They're both excellent communicators and made the entire process quick and easy. We can't wait to purchase another vehicle from this dealership! Thank you to the entire Bayou Ford team! read more

Sold me two lemon vehicles... what's the point of service if they can't even check vehicles before they go on the lot? Took the second one in for transmission problems after 4 days and waited a week to have the same problem happen 20 miles up the road and now have been waiting for 3 weeks for them to even look at my vehicle. Wouldn't recommend to anyone read more

Bought a new car back in January 2021 and sold the car a few months later. I canceled my gap insurance and still haven't received my refund check. I called to talk with my salesman "Cody Jackson"and she said she hasn't gotten hers and she wasn't helpful.. finally spoke with Jonah Zieske the finance manager and he hasn't been helpful. I don't not recommend this dealership!! read more

In & out that's what it's all about! Smooth, pleasant & to the point. After a rear end accident had me looking for another truck I find the right experience at Bayou Ford. Jeremy Scioneaux was a major part of that as a salesman your own your way Sir. Nahin Talukder handled the finance, great move up & Darmarcus Croaker give a little assist on the back end. Keep that team work attitude up because it works. Thank you all sincerely Lamont J. Douglas read more

DO NOT! I REPEAT DO NOT BUY FROM THIS PLACE OR HAVE YOUR VEHICLE SERVICED AT THIS PLACE. They have had my truck for over a month now. Every time I call to get a check up or a update I get the we will call you back. Not one time has this place called me back with an update about my vehicle. The worst Customer service I have ever seen. I'm surprised this dealership is still even opened. Don't be a fool and buy from this place because you will NOT be treated like family or you will not come first. Go to the dodge dealership or a Chevy dealership. You will be better off. Thank me later. read more

The sales associate Allen, is Amazing!! This is the guy you want to call if you want a Great Deal and easy truck buying experience. My truck was delivered to my home in Jacksonville Fl. read more

During these times of the pandemic this dealership made the process so easy and painless. Thank you to Donovan and Josh for all you did for us. Much appreciated!! Absolutely recommend Bayou Ford for your next purchase read more

My husband and I had the best experience ever today buying a car from here! Absolutely NO PRESSURE to purchase but very helpful in helping us decide what we wanted! Jeremy Naquin wasnt pushy at all and was very knowledgable! Told us our options and at no point made us feel uncomfortable or make us feel like we wanted to just walk off the lot! Ive done this many time with pushy and rude salesmen! When we decided what we wanted he and Mike the finance guy worked diligently to get us where we were comfortable and completely satisfied! And once again Neither of them were ever at any point pushy! That is very important to me! Well we left with the car we wanted and Big Ole Smiles on our faces and guess what??? It only took no more than 2 1/2 hrs Yes thats right!!! I highly recommend Bayou Ford Great car buying experience read more

As a new car owner, I am extremely pleased with my experience at Bayou Ford. My salesman Donovan Brack was extremely nice, informative, and helpful. He definitely made my first time buying a car easy and fun! In the future, if I ever need to buy another car, Bayou Ford will be the first place I visit. read more

The only reason I give 1 star is because Mr Gregg Appling "TRIED" to do something to make things right. AT least thats what he told me. Horrible experience with sale, customer service and after the purchase. LET ME BE CLEAR.... I HAVE WAITED WAYYYY LONG ENOUGH TO WRITE THIS REVIEW in order to let the dealership make this right. Purchased a 2011 Dodge Nitro Heat with 93, 087 miles from them on 4-16-2019 for a lightly negotiated price of $8500 (I had financing elsewhere which seemed to upset them) despite some rude customer service on the part of the young finance manager trying to misrepresent the company and trashing my credit score by having several finance/bank entities run an inquiry on me and refusing to include an extended warranty option in the purchase. On 4-30-2019 I had to bring the truck into a Dodge dealership close to me do to a dangerously rough idle/codes thrown and found a crack in my intake manifold. Called Bayou Ford to discuss this issue since my purchase was only 14 days old and the truck now had 93,180 miles. They wanted me to put the truck back together, tow it to them and they would look at it. (i live in Geismar, LA they are in Laplace, LA Diff of approx 45 miles) Cost of repair $1325. Mr Gregg asked that I send the him the reciept and he would "forward it to the owners" I did and no response. less than a week later Ralph Sellers informed me of a need for new brakes after a monthly oil change which was approx. $500. On 7-16-2019, I had to get the truck towed to Ralph Sellers AGAIN, (mileage 94,685) only to find a repair/replace needed for timing belt, water pump, tensional pulley and seal water pump. Cost $1341. While having this change, I was informed that my air cabin filter should have been changed as part of a 90,000 mile regular service but it wasnt and that would be approx $1500. Again i checked with Bayou Ford with no response. I am at my wits end and NOW would like to let everyone know to BE VERY CAREFUL and use this dealership as a last resort when buying a used vehicle from them. I will not be referring this dealership to anyone I know from Lafayette to Baton Rouge to New Orleans in Louisiana. read more