My friend was there for 3 years, predominantly in Memory Care. All family and POA were out of state. She had 2 regular visitors - myself and one other friend. ONE family member visited her ONCE in all of those years. We were "regulars". WE WERE BANNED FROM VISITING HER in the final months AND DAYS of her life when LOVE and FRIENDSHIP is the most important, let alone at any time institutionalized! We were not told why, just that the POA had agreed to the banning. It seemed we were "in trouble" for not following "rules" where the rules were not always known or explained to us, or understood and followed by staff for that matter, nor were we ever granted an "audience" to meet to resolve these matters with Executive Administration to better understand our "offenses", or to state our view as to what may have happened. A different friend who knew her was DENIED being able to personally deliver and go over the card and photos I had prepared for my friend in what was the final weeks of her life without "clearance" from Medical and Executive Administration and thus never received them or the personal delivery of my messages to her that she was loved and not alone. I was admonished for pounding on my friend's window (in desperation) to let her know I had not forgotten about her and loved her. These are true stories and well documented. This Institution's Medical and Executive administration seemed bothered by our "interruptive" visits and advocacy. This Institution's Medical and Executive Administration do not seem to understand that Love and Friendship are an important component of Mental Health which is a QUALITY OF LIFE component --- as important (if not more) in the waning times of life, or when one is institutionalized and distanced from family and who provides that in their absence - FRIENDS. I would NOT EVER let my loved one go to Memory Care here nor would I recommend it for others. read more

My mother has been living here at Baxter for two years. She has Alzheimers and has moved from the assisted living side to memory care. In the last two years as her care needs have changed, the staff has been absolutely wonderful throughout it all. The management and caregiving staff have always been caring, compassionate and knowledgeable. I also really appreciate how management as created a strong sense of community for residents. It's not just a living facility but a true community where residents can be involved with helping each other and have a voice in how they want their living environment to be run. Management works hard to engage with residents and to provide activities that are creative and fun. Highly recommend to anyone who is looking for a caring place for their loved one. read more