I purchased my sectional four years ago and years ago and the arm of one side is concave. The fabric, which was a custom order is pilling so bad it looks like it is twenty years old. I just tried to go to their website and they provide no way to contact them in regards to this or the "warranty" information on getting these issues resolved. Although I loved the sectional at first it has lost all of its shape in the cushions and the pilling is horrible. This couch is not overly used or abused. If anyone received service from them is there a link? After paying over $3000 for this item I expected it to last and have value beyond four years. Any assistance would be greatly appreciated. read more

On 10 Aug 2010 we purchased a Bauhaus living room set (sofa, loveseat, chair and ottoman / GO5U 10, 30, 41, 80) from Macy's at Clackamas, OR. When purchased, we had high hopes these recommended products would serve our family as advertised; comfortably and reliably. Unfortunately, almost from Day One, these products for which we paid nearly $3,000.00 have failed to perform under minimal to normal household use. To date, the sofa's frame has required repair and six of six seat cushion cores have failed before and after repair. Compounding matters has been the unresponsiveness of the Bauhaus Warranty Department as it took nearly a year of phone calls and e-mails to receive a response for our first warranty claim. Now, less than 12 months after our apparent initial remedy, we again under nominal use have product failure and complete manufacturer unresponsiveness to our phone and e-mail inquiries. This is unacceptable as what we have is: 1. Poor quality products; 2. Poor customer service. read more

Wow, is all I have to say about this company. I didn't know places like this still existed. After searching endless amounts of furniture stores looking for a sofa chair for my living room I finally found one that I liked at some store in Lincoln Park. It wasn't too bulky looking, didn't look like anything either grandma or a trendy gay couple from SOHO would own so I bought it. It was about 4-500 dollars and had a nice suede look (although it's a microfiber which is really just a fancy name for recycled coke bottles) and it was made in the US and I thought that would be the end of it. A couple years go by and I take in a shelter pitbull puppy and end up adopting it. Let's just say that although the build quality on the chair was good, it certainly isn't pitbull proof. The new puppy hated this chair cushion with a passion and would attack it like it just stole his last treat every time I left the room. After many attempts the chair succumbed to the pitbull advances and was ruthlessly slaughtered and its entrails were scattered from one end of the living room to the other. I assumed that this was it for the defenseless chair and that this puppy had just cost me another $500 (just after his $500 bladder infection) but after considering pimping him out on the streets to pay me back, I decided to try to track down the manufacturer and see if they could send me another cushion. I called to their plant in Mississippi and explained my plight and they said they that although they obviously didn't just stock chair cushions and covers, they would see if they still stocked the same fabric from which my chair was made. After looking up the product number, she said they had a whole roll of the material and that if I just sent them a check for $57 dollars they would sew me up a new one along with the cushion. She said that I would have to wait a few days after they received the check so it would have time to clear and once it did they would get to work on it and that it would probably take them two weeks or so. I just sent them a check with my shipping address, no reference code, no product description, no purchase order request form nothing, just the conversation I had with the customer service rep and the check and a few weeks later my cushion and cover arrived and its exactly the same color, style and everything. They even called me back to make sure I received it. This is why buying American is important. If I would have bought some shit made in China the manufacturer would have already discontinued the fabric, they would have outsourced it to a different factory, I would have never been able to actually talk to a human who speaks English and I would have simply had to have replaced the chair and even if all that wasn't the case, there's no way they would have crossed the ocean in order to get me a replacement and even if they did, it would have been screwed up somehow. Next time I buy a big piece of furniture I am going to make sure I try to find a Bauhaus product. It wasn't like I was dealing with a corporation (even though they have been bought by Lazy-Boy) it was like calling up your grandma and asking her to knit you a new blanket. read more

I am the unfortunate owner of a Bauhaus sofa purchased at Bon-Ton. This was a new floor sample, according to the sales lady. It looked pristine and, as I had already rented a truck to carry something else, I thought it was a great idea to grab this "deal" and carry it home at the same time. Fast-forward nearly 2 years later. One day as I leaned on the arm of the sofa to reach for something behind it, I felt something shift. When I looked at the arm I saw that it had collapsed! Mind you, there are no children or pets in my home. No one jumped, climbed or stood on this arm. All I did was lean on it while sitting on the sofa cushion! I know it is too late for the store or Bauhaus to do anything about it. Who am I to expect furniture to last for 2 years anyway? Still, I'm hoping to make contact with Bauhaus. I'd like to know what in the world their sofa arms are constructed with! It's certainly not wood. Whatever is inside actually bends when you squeeze it. It almost feels like something was stacked in there - maybe thin pieces of a wood-like substance or heavy cardboard? Who knows? I got a quote from an upholstery shop to see about getting both arms repaired. I figure if one of them went it wouldn't be long before something happens to the other one. The repair will cost nearly as much as I paid for my "great bargain" in the first place! I'm going to cut my losses and just get another sofa when I'm able. When I do, I'll be sure to check for the manufacturer name first. :( NOTE: On my profile page are pictures of both arms of this wonderful sofa. Think of it as a before and after! read more

We like the furniture and fabric easy to clean. But less than 2 years later the sofa broke. It is lightly used and should not have broke. Bauhaus warranty wont cover it because we moved from the original residence of purchase. Stay away from this junk! read more

This company's customer's service is very poor. I had a sofa with a broken frame after less than 2 years and they have asked me to ship it back to the factory for service.....at my own expense! Never again. Stay away from this company. read more

terrible service. Sofa falling apart. we don't make it anymore. will have to pay more money to have this done. poor quality products with no support. read more

A few months ago, I ordered a Bauhaus Cocktail Ottoman. The first time it came in, it was in the wrong fabric and color (though the label listed the correct fabric and color). We sent it back and got a corrected piece recently. We were excited to finally have our ottoman - until we opened the box. The piece itself was not of the quality expected, especially given the price. I could have bought two ottomans for what I paid for one, and I assumed that it would be a quality product. Right out of the box the piece had scratches, fingerprints in the finish, and places where the finish had rubbed off (especially on the corners). I expected more from Bauhaus - especially since they're associated with La-Z-Boy, which I've always considered to be a quality company. I am very disappointed. read more

I bought a Bauhaus sofa over 20 years ago. I have recovered it at least 4 times ( I do upholstery myself). I will have this sofa forever. It is as solid as the day I bought it. Very timeless too. read more

I will never buy a Bauhaus piece of furniture again. Here's why: We bought a sofa two years ago for a room that sees light use. Two weeks ago we noticed a split in the fabric along the front seam in one of the seat cushions. Furniture store said our warranty expired but recommended an upholsterer repairman who came, fixed split (although you can still see it's been mended) for $65. He said the fault was not ours or the fabric's, but Bauhaus's since the factory left absolutely no seam allowance in that spot. So when someone sat on cushion, the tear was inevitable because there was no give. The problem, he said, a "factory defect"--and so wrote on our receipt. We contacted Bauhuas to see if they would help us out in any way (paying the cost of repair--or even part of it) and/or even acknowledging they had a problem. Bauhaus said our fabric warranty expired--it lasts only a year!!! (a crazy policy for a consumer item that you buy expecting to last many years). After we pressed them saying it was their fault, Bauhaus said it would "consider" our claim though if we sent in a long list of items (original receipt, label on couch, picture of problem, the repairman's receipt, etc.). We complied and Bauhaus promptly replied--within 24 hours--so promptly that we suspect the decision was made long before we went to the trouble to file our complaint, especially since Bauhaus told us exactly what it said before--our fabric warranty expired so no help for us. Morale of story: Know the warranty limitations and beware of any company that won't stand behind what is supposed a long-used product for more than a fraction of its use. And beware of a company that is so cheap, it won't use enough material to make the product correctly in the first place. Caveat Emptor. read more

STAY AWAY!! Will never buy a piece of Balhaus furniture again. Had my chaise rebuilt because apparently the furniture maker doesn't know how to use a level or a square. Received the 2nd chaise and guess what? The arm is still crooked! Had cushions replaced because after 1 month all you feel are springs and plastic pieces. Received our second set of cushions and guess what? The same. Awful. Extremely poor quality, in terms of both craftsmanship and customer service. STAY AWAY!! read more

Incredibly well made furniture. Comfortable and practical while also stylish. My father was on the furniture biz for 40 years and I remember his telling me this was a good brand. Now I have first hand experience. read more

We had the rise collection sectional for less than 2 weeks and we discovered the top of the arm of the sofa is made of cardboard. My husband leaned his elbow on the top of it and it caved in. They couldn't at least put a board in there instead of cardboard where people rest their arms on a daily basis..... Poor quality. I tried to contact the company to see if they would add some type of wood to the other arm for when that inevitably caves in and I nobody will respond. read more

In August 2009, I purchased a two piece sectional from Macy's in Cincinnati, Ohio. The sectional was manufactured by Bauhaus USA, Inc., located in Mississippi. The total cost of the sectional was $1,500.00. In November 2010, nearly one year after the purchase, the outer ends of both pieces of the sectional began to "squeak." The sectional is in my basement and does not get much use. I had a similar experience as the others that wrote reviews. The customer service from Bauhaus was pathetic. They showed no interest in customer satisfaction. I was initially told that "compression noise" is to be expected. I indicated that I believed the problem was the springs. I was told that I could send a description of the problem, from a furniture repair company, along with the repair estimate to Bauhaus for their review. The estimate for the repair was $575.00. The following is the description of the problem: "It has no sag springs and every spring is squeaking very badly. It appears that all of the spring clips are coming loose or are wearing to the point of needing to be replaced." After receipt of the description and estimate, Bauhaus indicated that they could make the same repairs for $150.00 at their factory. They offered me two choices. I could ship my furniture from Cincinnati to Mississippi for Bauhaus to repair the sectional, BUT THAT I WOULD BE RESPONSIBLE FOR THE SHIPPING CHARGES. The second option is that Bauhaus would send me a check for $150.00 to apply towards the $575.00, and that I could make my own arrangements to have the furniture repaired. In the end, my furniture repair company fixed the sofa. I reluctantly opted to take the $150.00 from Bauhaus, and Macy's gave me $500.00 for my trouble. As a side note, I received the $500.00 from Macy's by way of a credit on my Macy's charge. I had a zero balance on my credit card. I called Macy's customer service and asked if I could have the credit on my account sent to me by way of a check. Customer Service agreed. Upon receipt of both checks, I was able to fix the furniture. This problem took months to resolve between both Macy's and Bauhaus. Upon my next furniture purchase, I know now to ask for the manufacturer of the furniture. If it is manufactured by Bauhaus, I will not purchase it. The quality of the furniture, along with its customer service, is poor and certainly lacks what consumers expect and appreciate in a company. read more

Beware of the Bauhaus warranty. Purchased a sectional for over 2,000.00 dollars which within little over a year appeared to be sagging. When cleaning noticed that the frame was falling out from under the sofa, puncturing the lining underneath. Contacted Bauhaus and Boston Interiors and told that the frame was under the Bauhaus warranty. After a series of calls back and forth Bauhaus sent someone to look at the frame. The individual said the sofa was defective when purchased and had not been stapled. Bauhaus's solution- return the sofa halfway across the country at your own cost and we will repair it for free. Never mind the inconvenience or cost to the consumer after having been provided with a defective sofa. Have never had problems like this with other furniture companies- in fact when we purchased at outdoor set from Ballad Designs that showed some rust more than 2 years later- the entire cost of the set was refunded. My friends have similar stories about issues with furniture companies- all resolved with little to no inconvenience or cost to the customer. Boston Interiors intervened and said if we transported the piece across state they would repair it in their warehouse for free. This is still a costly and inconvenient option for such a large purchase. Is it unreasonable to expect that defective merchandise be replaced- or that when you purchase a big ticket furniture item it will last more than 2 years? If you purchase from Boston Interiors/Bauhaus it is and they will unapologetically let you know. read more

Purchased a Bauhaus sofa and oversize chair 6 months ago with a ticketed price of $1100 and $800 respectively. After about 3 months I started having concerns as to the quality - the fabric appeared to be stretching out, the chair "creaked" on the inside of the right arm, the sofa cushions appeared to be sagging and the fill in the seat cushions was beginning to bunch towards the front of the seat. Mind you, there are only two of us in the house - no kids, no pets. Well two weeks ago while sitting in the chair there was a loud "thunk" and I dropped down about an inch - several minutes later another "thunk" and again the seat dropped down. We looked under the cushion and could feel that one side appeared lower and soft. The next day looked under the chair only to find something hanging down to the carpet. Called the Furniture store I purchased it from and was told there was no warranty. Took the chair in to them and they found that two springs were broken and one wood brace had completely cracked in half - the owner of the store said that it was a stress fracture due to an error in construction. Well to make a long story short they contacted Bauhaus and were told by Bauhaus there was nothing they could do - come on - six months and insinuated that I had done something to cause all of these problems. Mind you, I am a small woman and am the only one who sits in the chair and maybe 3 hours a day in the evening. I am now having problem with the dealer that I purchased from as Bauhaus will do absolutely nothing - all that the dealer will do is add some fill to the cushions and they do have another identical chair in their warehouse to replace the 6 month old broken chair. They will not stand behind any thing else that may go wrong. DO NOT PURCHASE BAUHAUS FURNITURE!!! THEY WILL NOT STAND BEHIND THEIR PRODUCTS AND ANY FURNITURE DEALER SHOULD AVOID THEM ALSO! read more